Tue.Jan 31, 2023

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Where to Next for the Experience Economy?

Retail TouchPoints

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences. This was the birth of the experience economy, a new era of business projecting beyond the simple exchange of money for goods and services.

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What Is Recommerce — And What Does It Mean for Brands? | Salsify

Salsify

Whether you’re in the market for a vintage clothing item, a deal on a refurbished gadget, or just something that catches your eye with a lower carbon footprint, you’re probably already familiar with the many benefits of recommerce.

Clothing 147
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Dunnhumby Survey: H-E-B Regains Title of America’s Top Grocer as Club Stores Move Up the Ranks

Retail TouchPoints

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. grocery retailer from Amazon , with Costco following closely behind in second place, according to the sixth annual Dunnhumby Retailer Preference Index (RPI). Amazon fell to third, while Wegmans took the fourth spot for the third year in a row.

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5 Things You Need to Deliver On the Promise of Composable Commerce & How We Do It At Elastic Path

GetElastic

It’s rare to find a digital commerce leader who isn’t feeling the pressure to grow revenue. In order to increase key KPIs like conversion, AOV, and customer lifetime value, you need to “wow” customers with innovative experiences like shop-the-room, virtual try-on, & pop-up shops and seamless product discovery through product configurators, loyalty-only catalogs , dynamic bundles , and more.

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The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

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Amazon’s Renewable Energy Portfolio Tops 20 Gigawatts; More Investments Coming

Retail TouchPoints

Amazon expanded its renewable energy capacity by 8.3 gigawatts (GW) in 2022, bringing its total portfolio to more than 20 GW and setting a record for renewable energy purchased by a single company. The ecommerce giant is responsible for 401 renewable energy projects in 22 countries as part of its goal of utilizing 100% renewable energy across its operations in 2025 — five years ahead of its initial target.

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A Detailed Comparison of Stripe vs. Paddle vs. FastSpring (With Reviews)

FastSpring

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. What companies and industries each one serves.

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Wave Accounting Review 2023: Everything You Need to Know

Ecommerce Platforms

Wave Accounting offers several products ranging from accounting platforms to invoicing. Some of the other offerings include lending, payments, payroll, and receipts. When you think about it, just about all of these can be implemented into an ecommerce system. For example, you can send out digital receipts, manage payments and get your payroll under control.

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Williams-Sonoma Shifts Execs’ Responsibilities to Support Marketing and Global Business

Retail TouchPoints

Williams-Sonoma Inc. is taking advantage of the long tenures and broad experience of its executive team, promoting from within to strengthen its portfolio of Pottery Barn brands and provide greater support for the retailer’s marketing and global business. Pottery Barn President Marta Benson will expand her current role to CEO of Pottery Barn Brands, reporting to CEO Laura Alber, adding responsibility for the Pottery Barn Kids and Pottery Barn Teen brands.

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E-commerce sales exceeded $1 trillion in 2022: report

RetailDive

Total digital retail commerce hit a record in Q4 last year, reaching $332.2 billion, according to Comscore.

eCommerce 143
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Vera Bradley Creates 2 New Leadership Roles, Cuts 3 Existing Positions in Executive Shakeup

Retail TouchPoints

Vera Bradley has reconfigured its leadership team with the appointment of Alison Hiatt to the newly-created job of Chief Marketing Officer and the removal of three high-level roles. Brand President Daren Hull, Chief Creative Officer Beatrice Mac Cabe and Chief Revenue Officer Mary Beth Trypus have all left the company following the elimination of their positions.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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7-Eleven delivery robots hit the streets

RetailDive

Customers ordering from the 7Now app in West Hollywood, California, may get the option to have their order sent via a Serve Robotics delivery bot.

Customer 121
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The best tips to create an email footer + 10 examples

Omnisend

Reading Time: 11 minutes Just like its place in the email, an email footer isn’t something you put a lot of thought into. Mostly, people spend more time writing the subject and message body and pay little attention to the footer. Nevertheless, email footers can conclude your email neatly and professionally. Trust us when we say crafting the right email footer can improve your marketing campaign.

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Dollar General CFO to retire

RetailDive

John Garratt will exit this June. Meanwhile, the company just opened its 19,000th store.

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7 Tips to Relaunch Your Website in 2023

Smile.io

So, you need to relaunch your website. If this isn’t your first rodeo, you know all too well how big of a lift a project like this is for a brand. If this is your first time, you’ll learn quickly that behind every successful website relaunch is hours of planning, testing, and building. It’s truly an all-hands-on-deck effort, but for good reason.

SEO 71
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Pottery Barn Kids, Pottery Barn Teen launch mobile apps

RetailDive

The apps allow shoppers to view items from 3D rooms, schedule appointments with designers virtually or in-store and create gift registries.

Mobile 79
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How to Collect Customer Feedback While Protecting Their Private Information

Digital Doughnut

If you want to see your business thrive, you’ll need a clear picture of what’s going well, what’s not, and where you can grow. And these judgments are impossible to make without high-quality customer feedback.

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Tom Brady’s activewear brand launches at Dick’s Sporting Goods

RetailDive

The brand will be available on the athletics retailer’s website and at its House of Sport locations.

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21 Proven Ecommerce SEO Tips to Skyrocket Your Sales!

Shopping Signals

Are you looking to take your ecommerce business to the next level? Search engine optimization (SEO) is a great way to increase visibility, improve website performance and boost sales. In this blog post, we’ll be sharing 21 in-depth tips for ecommerce SEO that will help you get ahead of the competition. Whether it’s optimizing your website structure or tracking progress with analytics tools – these tried and tested strategies are guaranteed to bring success.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Canada Goose, Francesca’s launch resale options

RetailDive

The used goods market is booming, crossing categories and price points, and is mostly growing online with the help of third-party platforms.

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Focus on SEO Fundamentals for Ecommerce Success.

Shopping Signals

E??? $???/????? ????????? ??????? ???? ?????? ?? ??? ??? ?? ??? ??????????? ????? ???. Misconceptions about SEO are never ending. I’ve fallen into the trap as well… Believing that things like… ⚈ Having a pipe (|) vs. a dash (-) in your page title matters ⚈ It takes at least X months for SEO to have an effect ⚈ You can’t rank without building backlinks ⚈ Having duplicate content will get you penalized by Google It’s worrying about all of these details that gets you i

SEO 52
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Skims appoints chief commercial officer

RetailDive

Robert Norton brings leadership experience from Moncler and Roberto Cavalli to the direct-to-consumer brand.

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The search for a better frozen pizza continues

RetailWire

Brands continue on their quest to create a frozen pizza that provides the type of quality that Americans expect from their local pizzerias. Sales of frozen pizza have surged since the pandemic began, and several upscale brands have been rolled out in recent years looking to carve out a niche among Americans who want a better frozen pie.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Purple projects net loss up to $97.5M for 2022

RetailDive

CEO Rob DeMartini said that inflationary pressure on consumer spending and increased promotional activity have impacted profitability.

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The global economic outlook improves

RetailWire

The International Monetary Fund expects the global economy to improve as China relaxes its COVID-19 restrictions and the European and U.S. economies perform better than previously expected. “The outlook is less gloomy than in our October forecast,” said Pierre-Olivier Gourinchas, chief economist for the IMF. “We are not seeing a global recession right now.

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Why Your Retail Business Should Be An LLC

RetailMinded

Are you planning to open a retail business? It’s quite an achievable dream, and you’re on the right track by landing on this read. The authorities require several items to register your business and allow you to run operations. One of what you need to do is identify a business structure for your business. A business structure depicts how you run your operations.

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Whole Foods wants vendors to cut prices

RetailWire

Whole Foods is asking vendors to lower prices to reflect lower inflation rates. The grocery chain is seeking to improve the price perceptions that consumers hold for the chain. Foot traffic to Whole Foods’ stores fell eight percent in the fourth quarter, according to Placer.ai.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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442: How To Make $50M In Your First Year Selling Eyelashes With Ann McFerran

My Wife Quit Her Job

Today I am thrilled to have Ann McFerran on the show. Ann is the founder of Glamnetic, a company that makes magnetic eyelashes. But this is no ordinary eyelash company. Ann grew her brand to over 50 million dollars in revenue in one year and she started this in her bedroom. In this episode, she reveals how she did it. What You’ll Learn How Ann came up with the idea for magnetic eyelashes How Ann made 50 million dollars in her first year How Ann advertised her brand and built a following H

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Sara McLaughlin spoofs SPCA commercials in Bud Light’s Super Bowl spot

RetailWire

Sarah McLaughlin appears in a Bud Light commercial that will run during the Super Bowl broadcast. The new spot spoofs the singer’s well-known commercials for the Society to Prevent Cruelty to Animals that use her song “Angel” as the soundtrack.

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How the exponential revenue gains from personalization are too big for financial services to ignore

Dynamic Yield

FIs that meet customer demand for tailored digital experiences will win big in the long term across the customer lifecycle. The post How the exponential revenue gains from personalization are too big for financial services to ignore appeared first on Dynamic Yield.

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McD’s sees uptick in traffic and comps in the U.S.

RetailWire

Traffic to McDonald’s U.S. locations increased in the fourth quarter. The fast-food giant, which reported a 10.3 percent gain in same-store sales during the period, reported earnings per share of $2.59, above the $2.45 that Wall Street expected.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.