Mon.May 14, 2018

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ServiceNow Offers A Refreshing Take On Customer-Centricity With Their Customer Service Application

Forrester eCommerce

I attended ServiceNow’s Knowledge18 conference, held in Las Vegas on May 7-10. It’s a well attended conference by 18,000 people who use one or more of their cloud service management, HR, security and customer service products which are all built on an enterprise-grade platform. At the conference, there was a lot of emotion spent talking […].

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WHITEPAPER: Battling Amazon with Great Customer Experience

Optimizely

If you think you can compete with Amazon by slashing your prices, taking products off the site, or cutting your shipping costs, think again. Your customers are already shopping on Amazon, and they’ll likely continue to do so whether you sell there or not. And with 55% of all online product searches starting on Amazon, you can’t afford not to sell through the site.

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B2B Marketers Need To Establish Process Rigor (Without The Mortis)

Forrester eCommerce

I had the pleasure of collaborating with fellow Forrester analysts, Jessie Lui and Ryan Skinner, on the subject of marketing process – one of the lynchpin competencies in Forrester’s Marketing Innovation Playbook. As Jessie Lui explained in her blog introducing the series, we wrote three reports, each targeted at a beginner, intermediate or advanced maturity […].

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Digital: The Cornerstone Of Modern Pricing

RTP blog

By Srini Rajamani, Wipro Ltd. Pricing products can be challenging in the consumer packaged goods (CPG) industry. Mitigating pricing enables retailers to maximize profits, but that may not always be the goal. This is especially true in a world where retailers and CPG companies depend on each other to find and exploit “win-win” business opportunities out of competitive necessity.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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A Week In India: Three Lessons Learned

Forrester eCommerce

I was lucky enough to spend a week in India earlier in the month and had some interesting conversations with services firms about how the expectations from their customers and the nature of their engagements are changing. Aside from experiencing the wonderful cities of Bangalore, Hyderabad, and Pune and sampling delicious samosas and paneer dishes, I also managed to have some great conversations with Forrester […].

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The Beginner’s Guide to Ecommerce Email Automation

A Better Lemonade Stand

With email automation you can send exactly the right message to your customers or visitors at exactly the right time, helping you to boost your conversions and grow your bottom line. If you want to improve your email marketing strategy, this article on ecommerce email automation is for you. The post The Beginner’s Guide to Ecommerce Email Automation appeared first on A Better Lemonade Stand.

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Beyond Transcripts: How We Grew SEO Traffic by 45.96% for a Video Platform Site

Inflow Insights

When one of our clients — a subscription-based video platform that dominates its health and fitness niche — was launching a new video series, it wanted to drive SEO traffic to the new series. But they faced the issue that many video platforms face. Since site crawlers can’t read video content, the majority of their site was not optimized for organic SEO.

SEO 108
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Mobile Messaging 101: The Building Blocks of a Great Strategy

Sailthru

Mobile apps fail for a huge variety of reasons. But every successful app has something in common: A great mobile messaging strategy. Most apps sit on customers’ phones unused, for the very frustrating reason that apps don’t open and launch themselves. An effective mobile messaging strategy reminds customers to open apps when they’re most likely to be receptive to the idea.

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How In-Store Data Helps Grocers Stay Competitive

Wiser

The once overflowing well of brick and mortar retail sales is drying up to no more than a puddle and once prosperous retail leaders have been reduced to standing outside of their storefronts, begging passersby to cross the threshold and experience their stores. . Obviously, this is an exaggeration, but if you listen to retail “experts” as of late, you wouldn’t know how much of a stretch this is.

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How Does GDSN Work?

Salsify

The Global Data Synchronization Network (GDSN) is an extremely important tool for trading partners when it comes to efficient and secure sharing of product information. The GDSN is composed of a network of interconnected data pools that trading partners may use to share information while retaining data quality.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Anothersole: Effecting social change one pair of shoes at a time

TradeGecko

Benny Chee and Phoebe Charn’s wholesale shoe business had been going strong for more than 20 years. But 50,000 pairs of shoes later, they took a leap of faith and created a new eCommerce shoe brand with social impact: Anothersole.

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2018 Marketing Technology Landscape: The Rise Of Bots & Live Chat

Whisbi

Marketing technologies are a set of efforts and tools that utilize technology to help marketers (especially digital marketers) achieve their goals in better and more efficient ways through various digital channels. Almost without exception, marketing technology companies operate on a software-as-a-service model (SaaS).

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Consumers in Conflict: Can Privacy and Personalization Coexist?

SheerID

The post Consumers in Conflict: Can Privacy and Personalization Coexist? appeared first on SheerID.

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Walmart took over Flipkart by 77% stake

Ecommerce Guru

Walmart Inc. acquired 77% stake in one of the India’s largest eCommerce i.e. Flipkart for $16 BN (Rs.1.12 Lakh Crore). The post Walmart took over Flipkart by 77% stake appeared first on Ecommerce Guru - Free Ecommerce Support, Help Desk, eCommerce Learning Free From Certified Partner.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Leitfaden für Amazon-Verkäufer: mit der richtigen Strategie zum Verkaufserfolg

ChannelAdvisor

Als Onlinehändler wissen Sie, wie wichtig es ist, Kunden auch auf Amazon zu erreichen. Doch damit die etwas bei Ihnen einkaufen, müssen sie Sie zunächst finden. Was im Klartext bedeutet: Es reicht nicht, irgendwo in den Amazon-Suchergebnissen aufzutauchen. Sie müssen es nach ganz oben schaffen! Das ist leichter gesagt als getan … Tatsächlich wissen viele Händler und Marken nur sehr wenig über die Funktionsweise der Suchergebnisse auf dem Marktplatz.

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Novelty Effect Example

Rishi Rawat

Article 70
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Benefits of SEO

VTNS Solutions

Traditional small businesses have continually failed to take full advantages of the internet and the benefits it stands to offer for their business. With over 16billion monthly web searches, 1million social media mentions, the potential of online presence for a business cannot be overemphasized. Search Engine optimization or SEO has even taken the advantages further for any forward-looking small business.

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Buying From the Enemy: The Rise of Direct-to-Consumer Manufacturers and Brands

Etail Solutions

It is not a trend – it’s the new reality – and it signals a major crisis for third-party sellers. As if you don’t have enough challenges in today’s constantly changing marketplace, you now have to watch out for those you may have considered allies! Manufacturers and brands are cutting out the middleman and… The post Buying From the Enemy: The Rise of Direct-to-Consumer Manufacturers and Brands appeared first on Etail Solutions.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Webinar: Driving Online Grocery Sales & Profitability

ItemMaster

Driving Online Grocery Sales & Profitability. Wednesday, May 30 at 2p Central Want some helpful tips on how to grow online grocery sales and profitability from an expert that has really done it? Join ItemMaster and Peapod Co-Founder, Andrew Parkinson as he leads you through a wealth of tips to grow online sales and profitability for your company. .

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Community Retailing: The End of Passive Retail

iQmetrix

The following is a guest blog post by wireless industry consultant and expert, Bob Lafon.

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Retail Dietitian Exchange – May 20-22 in Chicago

ItemMaster

ItemMaster will be at the Retail Dietitian Exchange on May 20-22 at McCormick Place in Chicago. ItemMaster will have our CNO, Judy Seybold onsite, talking out our new tool wellnessMaster™. Join us at the conference for a few days of forward-thinking content combined with networking, & food experiences that will make this a must-attend event for retail dietitians. .

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Zendesk Chat Review: Awesome Pricing Integrated With a Reputable Ticketing System

Ecommerce Platforms

You may have once known the Zendesk Chat plugin as Zopim. It was extremely popular and was eventually acquired and rebranded by Zendesk. With this change in name and the website itself, we're starting to see some other features introduced, particularly the awesome integrations with the Zendesk customer support and ticket software. In this Zendesk Chat review, we'll talk about the best features, along with the cons that Zendesk still has to work on.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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GS1 Connect – June 5-7 in Phoenix

ItemMaster

ItemMaster GS1 expert team will be at GS1 Connect 2018 on June 5-7 at the JW Marriott Phoenix Desert Ridge in Phoenix, Arizona. GS1 Connect 2018 will help you shift into the fast lane, providing an engaging blend of live educational programs, industry-specific and cross-sector conference sessions, and the Standardsville Exhibit Area. Across all formats, the content is designed to put you in the lead by showcasing the benefits of applying GS1 Standards for full supply chain visibility. .

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7 Reasons Why Nobody is Reading Your Content and How to Grab Their Attention

Kissmetrics

Content, content, content. It seems like content is the only thing anyone can talk about these days. You’ve probably read post after post about how “content is king” at least a dozen times. However, despite your best efforts, you can’t seem to see what the content hype is all about. You write blog posts. You create videos. You participate in social media.

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2018 Marketing Technology Landscape: The Rise Of Bots & Live Chat

Whisbi

Marketing technologies are a set of efforts and tools that utilize technology to help marketers (especially digital marketers) achieve their goals in better and more efficient ways through various digital channels. Almost without exception, marketing technology companies operate on a software-as-a-service model (SaaS). Why is Martech important for companies?