Forrester eCommerce
MARCH 1, 2021
Your digital transformation initiatives may have been floundering pre-COVID, but that’s ancient history now. Like many other firms, the global pandemic likely forced you to shift almost overnight to only engaging your customers virtually, thrusting the digital teams to the forefront of your firm’s business strategy. The impact on digital strategy, priorities, and approaches has […].
Retail TouchPoints
MARCH 1, 2021
German grocery chain tegut… has piloted a fully automated mini-supermarket concept in Fulda, Germany, with plans to open another three locations in 2021 and, eventually, hundreds of the digital self-service stores across the country. The compact concept — called “ tegut… teo ” — boasts a modular design and wooden construction to complement the store network in a hyperlocal format.
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Forrester eCommerce
MARCH 1, 2021
If you are a Customer Experience (CX) leader, you need an effective CX measurement programme. Why? Because you need to determine whether your organisation is succeeding in delivering experiences that drive business results (ROI). Effective programmes answer the following questions: How good is the quality of our customers’ experiences? How can we improve the quality […].
Retail TouchPoints
MARCH 1, 2021
Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores. The LVMH -owned beauty retailer said in a statement that the new store openings were a sign of its confidence in brick-and-mortar retail: “Beauty is one of the most interactive retail experiences and the in-store experi
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester eCommerce
MARCH 1, 2021
A few months before I joined Forrester in 2015 I found a blog that introduced a new incident response (IR) metric written by @rickhholland “Mean Time Before CEO Apologizes”. Rick introduced this – not exactly tongue in cheek metric for IR – because the playbook was so familiar. Get breached, release a serious apology video, […].
Kissmetrics
MARCH 1, 2021
If you try to grow your consulting or freelance revenue by merely adding more clients to your portfolio, you may hit a common obstacle: Living project to project. This kind of lifestyle isn’t sustainable for everyone, and it can be frustrating and stressful. One solution to this problem may be productized services. The productized services model allows agency owners, freelancers, and consultants to break out of billing by the hour or per project and instead invoice by sets of services rend
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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Retail TouchPoints
MARCH 1, 2021
Nordstrom will open 40 Tonal store-within-a-store locations in 20 states, including 12 where the exercise equipment retailer doesn’t have a physical location. Tonal machines utilize AI software and digital weight, which is determined through a full-body strength assessment, to power adaptive resistance technology that learns from the user for a more personalized full-body workout.
Forrester eCommerce
MARCH 1, 2021
Each month, the infrastructure and operations (I&O) team writes incredible research. As a research director, I get to not only see the final outcome but all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls — but I’d […].
Retail TouchPoints
MARCH 1, 2021
Brands and retailers often use reviews, ratings and other types of content to boost consumers’ confidence about a pending purchase. At a time when uncertainty about decisions large and small is still the norm rather than the exception, Sam’s Club has made confidence-building a central tenet of its online merchandising. “We want to increase our members’ confidence in their buying decisions, and that’s where user-generated content (UGC) comes into play and has been key for us,” said Robelle Mancil
Kissmetrics
MARCH 1, 2021
With the competition becoming fiercer every day, e-commerce businesses need to pull all the stops to ensure they continue beating the competition. One simple yet powerful marketing tool you can use to your advantage is the Google Customer Reviews feature. Research shows that 70 percent of people trust online reviews more than they trust advertisements.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Forrester eCommerce
MARCH 1, 2021
Most organizations started 2020 planning to tackle digital transformation, innovation, and customer obsession. But then the global pandemic exploded everyone’s agendas, requiring lightning-fast reprioritization and rapid implementation of technology solutions to address a drastically changing work environment. The best EA teams were directly involved in responding to the crisis, plus they continued to enable the […].
Retail TouchPoints
MARCH 1, 2021
Bloomingdale’s has expanded its Loyallist program by adding an extra tier of benefits, and allowing all shoppers to reach every level even without their having a Bloomingdale’s-branded credit card. Customers who reach the new “Top of the List Unlocked” level will still be incentivized to use a Bloomingdale’s card with a 5% back feature for purchases made with a branded card.
Kissmetrics
MARCH 1, 2021
Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Starting a site and need a cheap domain name? Namecheap is the best option out there as far as affordable domain names go. . They start as low as $8.88 a domain for your first year with plenty of helpful add-ons. It goes beyond just domain names and provides reliable hosting for more than 1.5 million websites of all shapes and sizes.
Optimizely
MARCH 1, 2021
Marketers who are data-driven and thought leaders pay close attention to their most active customers. Through good times, and bad, they are the ones who are perpetuating your business. Coming off the heels of the massive wave of digital growth in 2020 where ecommerce grew by 43%, understanding what contributed to that growth on your brand is essential to continue momentum in 2021.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
My Wife Quit Her Job
MARCH 1, 2021
When it comes to selling your own private label products, it’s important to find private label manufacturers that you can trust. After all, your supply chain will provide a solid foundation for your ecommerce business to grow. Because the cost of labor is generally much lower in developing countries, you’ll likely be sourcing your private label products from factories in Asia, India or Mexico.
TalkingRetail
MARCH 1, 2021
Nestlé Cereals is running a “Save the Bees” campaign across packs of Cheerios, offering shoppers mini boxes of sunflower seeds. The seeds will be posted directly to consumers’ doorsteps to “raise awareness of the challenges facing bees”, while encouraging people to plant the seeds to “help supply bees with vital feeding grounds they need to.
RetailDive
MARCH 1, 2021
The department store is closing its Magnificent Mile location in Chicago. Some who remember Marshall Field's wish it had never arrived.
TalkingRetail
MARCH 1, 2021
Wales has introduced legislation to make it illegal to smoke outside hospitals, schools, and other outdoor areas. From today (1 March), all hospital grounds, school grounds, public playgrounds, and outdoor care settings for children in Wales will be required to be smoke-free. In addition, over the next year and by 1 March 2022, smoking in.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
RetailDive
MARCH 1, 2021
The collection, which starts at $90, is meant to reach a more casual bride, brought about by the downsizing of wedding events during the pandemic.
Fabric Blog
MARCH 1, 2021
In 2013, Target’s retail and e-commerce servers were breached. The attackers stole 40 million customer credit card numbers and damages totaled more than $162 million. The root cause ended up being poor security practices within Target’s IT and software development teams.
RetailDive
MARCH 1, 2021
The deal helps the retailer meet escalating demand for workout gear and reflects its willingness to work with up-and-coming brands.
TalkingRetail
MARCH 1, 2021
Nisa partner Peter Rice has extended his Springisland Supermarket in Coalisland, County Tyrone, Northern Ireland, by 60%. The store, which now stands at 16,000sq ft, has enabled the retailer to build on its range of freshly prepared foods. Owner and Nisa partner Peter Rice, said: “It took quite a long time to get planning permission.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Fabric Blog
MARCH 1, 2021
In this episode of Coffee + Commerce, we break down GoPro's e-commerce site with Faisal Masud and Raj Desai. Faisal is our CEO at Fabric and was previously the director of AmazonBasics and CTO at Staples. Raj was the director of digital at GoPro in 2015 and has worked with Faisal in leadership roles at Staples, eBay, and Google.
TalkingRetail
MARCH 1, 2021
Retailer Steve Bassett has reported soaring sales since relaunching as a Simply Fresh store, supplied by Sainsbury’s. Simply Fresh Bitterne Park, Southampton, saw a 29% year-on-year increase in sales in the first week, and the weekend before Valentines saw an increase of as much as 70%, with a “much-increased participation” in fresh and chilled lines.
ROI Revolution
MARCH 1, 2021
Published March 1, 2021. We’ve been updating our How Coronavirus Is Impacting Ecommerce blog post since last March when the pandemic started taking shape. Read it here and keep it bookmarked to stay up-to-date with all of the latest coronavirus + ecommerce news. Social media advertising in the face of COVID-19. Around half of adults were using social media more at the beginning of the pandemic , with strong increases in engagement across Facebook, Instagram, and Snapchat.
RetailDive
MARCH 1, 2021
The retailer introduced its rapid Express service amid the pandemic as shoppers avoided stores.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
TalkingRetail
MARCH 1, 2021
Amazon is set to open its first grocery store in the UK later this week in Ealing, West London. The store in Ealing will be the first Amazon Go to open outside the US, where Amazon currently has around 25 stores, The Mail on Sunday reports. Amazon Go stores use machine learning, electronic sensors, and.
RetailDive
MARCH 1, 2021
Retailers have been embracing virtual waiting rooms to deliver high-quality user experiences in the face of overwhelming web traffic.
TalkingRetail
MARCH 1, 2021
Boost Drinks is expanding its ready-to-drink coffee range with a Caramel Latte flavour. The variant is available now in a £1 price-marked can and “represents great value for current iced coffee drinkers, whilst also enticing new shoppers into the category”. The launch is being supported by a trade and consumer campaign, including digital and out-of-home.
RetailDive
MARCH 1, 2021
The brand will also add the products to CVS and Urban Outfitters later this year.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
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