Forrester eCommerce
JUNE 23, 2020
Although we’re only halfway through 2020, it feels like we’ve experienced enough disruption to last us a full year, if not an entire decade. During our recent Summit and CX North America virtual events and in many reports and blogs, Forrester analysts have provided guidance about how best to respond, today and in the coming […].
Groove
JUNE 23, 2020
The evolving eCommerce landscape is making it increasingly easier for merchants to accommodate to the tech-savvy consumer. With this instant gratification at our fingertips, how do you ensure the products on your BigCommerce store are seen? The short answer: show up! You can't expect customers to purchase something that fails to load on your website.
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Forrester eCommerce
JUNE 23, 2020
Over the last several months, our cloud analyst team has been asked to explore the question, “does customer experience (CX) matter to the enterprise cloud?” Restated, the more accurate questions are, “does CX matter when enterprise IT is providing cloud services to its business customers,” and “does CX impact cloud purchasing decisions?” Our immediate answer […].
Kissmetrics
JUNE 23, 2020
E-commerce is booming. There are currently 24 million e-commerce sites and counting. And with only 12% of sales taking place online , you can expect there to be massive growth in the years to come. So if you want to create an online business, one of the best ones to create is an e-commerce store. But how do you market it? How do you grow your traffic?
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Forrester eCommerce
JUNE 23, 2020
At Forrester’s CX North America event, I delivered a session about going beyond surveys to measure customer experience (CX). To help convince attendees it’s possible, I asked two wonderful guest speakers to highlight their organization’s efforts to move beyond surveys in CX: TS Balaji, vice president of experience design and customer experience at Cox Communications […].
Retail TouchPoints
JUNE 23, 2020
Citing Facebook’s laxity in policing racist, violent and false content on its platform, Patagonia has joined REI and The North Face in a boycott of Facebook and Instagram advertising scheduled to last through July. The retailers are supporting the #StopHateForProfit initiative, which has partners including the Anti-Defamation League , the NAACP , Sleeping Giants , Color of Change , Free Press and Common Sense.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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Retail TouchPoints
JUNE 23, 2020
Albertsons is planning to raise up to $1.3 billion in an initial public offering that could value the grocery retailer at $11.6 billion. The company plans on offering 65.8 million shares at a price range of $18 to $20 per share. Albertsons is backed by Cerberus Capital Management LP, and the listing would create an opportunity for Cerberus to exit the company should it choose to do so, according to Reuters.
ecomdash
JUNE 23, 2020
How do you buy an ecommerce business? Rather than starting from scratch, you can purchase an existing online retail brand. Here are the 7 best tips to help. The post How to Buy an Ecommerce Business: 7 Expert Tips appeared first on Ecomdash.
Retail TouchPoints
JUNE 23, 2020
Australia-based Stateside Sports has partnered with Emarsys to harness the solution provider’s fully integrated customer data platform to fuel its future expansion. The retailer hopes to eliminate silos and unify customer data to drive more intelligent omnichannel engagement across email, mobile, social media, SMS and its retail stores. Stateside Sports is aiming to double its customer database and retail presence within the next two years.
Omnisend
JUNE 23, 2020
Reading Time: 5 minutes. Long gone are the days where the customer experience exists solely on your website. The complex customer journey continues to evolve rapidly from its linear beginnings. From discovery to purchase (and beyond), merchants have countless channels to track and nurture. Generally speaking, advertisers utilize various marketing channels to focus on either customer acquisition or retention.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JUNE 23, 2020
Influencer marketing has seen explosive growth over the last few years as companies increasingly invest in the industry — but recent events have many marketers questioning how they can move forward with their influencer campaigns in a way that balances compassion with the company’s business objectives. With global tensions reaching new heights, companies are recognizing that consumers want brands to deliver community-oriented, value-driven content that centers around the needs of the consumer in
TalkingRetail
JUNE 23, 2020
A £200,000 redevelopment scheme has seen the creation of a flagship Spar forecourt store for a family-run Dorset business. The project was undertaken by Olly Andrews, owner of Maiden Newton Service Station, with Appleby Westward, the regional distribution company for Spar stores in the south west. The investment began in autumn with a £250,000 expansion.
Retail TouchPoints
JUNE 23, 2020
In an ongoing effort to restructure its operations, improve efficiencies and better align its costs, Bed Bath & Beyond is reportedly pursuing the sale of its Christmas Tree Shops and Cost Plus divisions and closing contact centers in Ocoee, Fla. and Layton, Utah, affecting approximately 230 and 285 employees, respectively. Bloomberg reported the potential sale of the 70-store Christmas Tree Shops and 260-unit Cost Plus banners but did not disclose the buyer or buyers involved.
TalkingRetail
JUNE 23, 2020
Sales at UK convenience stores grew by 17% in the past four weeks ending 13 June 2020, as consumers in lockdown prioritise shopping at their most local and convenient store, new research reveals. Figures from Nielsen show demand for convenience shopping has outpaced overall total till sales in the grocery market (14%) during the same. This story continues at C-stores outperform the grocery market.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
RetailDive
JUNE 23, 2020
In tests, Aerie generated sales conversions that were nine times better than its traditional media mix and saw return on ad spend 25% higher than a year prior.
TalkingRetail
JUNE 23, 2020
Spar is introducing two new organic wines being released under the brand name Orbis. The new range is produced in Europe’s leading region for organic vineyards, Castilla La Mancha in Spain, where there are more than 50,000 hectares under cultivation. The Orbis Organic Tempranillo and Shiraz, and the Orbis Organic Verdejo Sauvignon Blanc will be. This story continues at Spar adds first organic wine.
RetailDive
JUNE 23, 2020
The apparel retailer had cut executive pay after closing its stores in response to COVID-19. Now it's giving out cash awards to retain its top management.
TalkingRetail
JUNE 23, 2020
Premier-branded convenience store Tantobie Stores in Stanley, County Durham, has been bought by local businessman Rajan Kumarasamy. The outlet comprises a newsagent, lottery, PayPoint, and comes with three-bed accommodation. Tantobie Stores was previously owned by Adnan Khan Awan who purchased the business in 2013 and after seven years has decided to sell in order to.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
RetailDive
JUNE 23, 2020
Employee advocates are calling for transparency as positive COVID-19 tests are disclosed among worker ranks, highlighting a challenge for retailers.
TalkingRetail
JUNE 23, 2020
Premier Foods is bringing back its limited-edition Roald Dahl-themed Mr Kipling range and on-pack promotion. Four limited-edition products will launch on a WIGIG basis, including the brand new Miss Honey’s Delightful Honeycomb Flavour Slices, which joins three favourites from previous years: The BFG’s Strawbunkles & Cream Fancies, George’s Marvellous Lemon & Raspberry Whirls and The.
RetailDive
JUNE 23, 2020
A recent survey from ThredUp indicates more consumers may turn to used goods as they look to save cash.
TalkingRetail
JUNE 23, 2020
Skittles is to support the LGBTQ+ community during Pride month for the fifth year in a row. The brand has teamed up with Gay Times and Switchboard to create a new Skittles Pride campaign which enables thousands of letters to be sent to family and friends all over the country. Anyone wishing to send a. This story continues at Skittles launches Pride campaign.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
ecomdash
JUNE 23, 2020
How do you buy an ecommerce business? Rather than starting from scratch, you can purchase an existing brand. Here are some tips to help. The post How to Buy an Ecommerce Business: 7 Expert Tips appeared first on Ecomdash.
RetailDive
JUNE 23, 2020
The #StopHateforProfit campaign seeks to pressure the social network into being much more aggressive about removing hate speech from its platform.
TalkingRetail
JUNE 23, 2020
Nisa has recruited 242 stores in the five months to May, placing the symbol group £2.4m ahead of its recruitment budget for the year. The recruitment wins include 37 sites secured with growing forecourt retailer Ascona Group. Ken Towle, chief executive of Nisa Retail, said: “lt has been an incredibly busy start to the calendar. This story continues at Nisa reveals strong recruitment.
FastSpring
JUNE 23, 2020
Flowmapp is a full-stack UX platform that enables companies to design exceptional user experiences for beautiful products, websites, and apps with online collaborative tools. As the company began to grow, Flowmapp was in need of an ecommerce solution that supported their goals to become a player in the global marketplace while they remained a small team.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
RetailDive
JUNE 23, 2020
The plans comes less than a week after the retailer started liquidation sales at 136 locations.
Wiser
JUNE 23, 2020
The food industry has undergone massive transformations over the last few years. Mobile payments and rewards, the drive to provide healthier options, and consumers’ demand for fast service without compromising on quality have affected every type of restaurant. Quick service restaurants in particular have had to respond to the rise of fast-casual dining.
Omniconvert
JUNE 23, 2020
What is the customer attrition? Holding on to your customers and managing their customer experiences are the smartest, safest, and. The post What is customer attrition appeared first on ECOMMERCE GROWTH Blog.
TalkingRetail
JUNE 23, 2020
Aquafresh has launched two new ranges of toothpastes, one for children and one for adults. Aquafresh Splash is a Strawberry & Mint flavoured toothpaste for children aged 3-8-years-old and is aimed at those that don’t particularly like mint-based toothpastes. Ben Court, senior brand manager of Aquafresh at GSK, said: “Almost 40% of children brush their.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
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