Retail TouchPoints

APRIL 9, 2024

The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.

Customer 290

Customer Subscription Customer Experience Technology 290

Retail TouchPoints

OCTOBER 11, 2023

The so-called “Great Resignation” may be over for salaried workers, but for frontline employees there is no end in sight to the labor shortage. employee turnover rate and comparatively slower wage gains creating a talent drought that poses a potentially existential threat to the industry.

Management 278

Management Technology Operations Retail 278

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Cloud architecture is built to support functions like mobile customer loyalty programs, inventory management tools, personalization capabilities and even point-of-sale.

Consumer 275

Consumer Omnichannel Retail Technology 275

Retail TouchPoints

JANUARY 27, 2023

The frontline is the part of your team that customers interact with the most, so enabling them to handle their jobs in an enjoyable and efficient manner pays off by helping them create great experiences. Good Apps Create a Better Customer Experience Associates aren’t the only Home Depot employees benefiting from Sidekick.

Technology 299

Technology Mobile Management Customer 299

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. As retailers plan for the future, getting and keeping the flexibility needed for retail success will require mobile-only strategies.

Mobile 264

Mobile Payment Services Technology Payments 264

365 Retail

JULY 13, 2021

Salesforce , in a recent survey, suggests that adoption of technology will surge and lists ecommerce, drone delivery, digital contactless payments, video conferencing, autonomous vehicles, wearable health monitors, 3D manufacturing, voice mobile applications, online learning and smart robotics. Procedures.

Payment Services 52

Payment Services Travel Multichannel Mobile 52

Wiser

MARCH 7, 2018

Your employees are at the frontline and they have the ability to improve the experience of each and every shopper. In addition, store operators can have mobile mystery shoppers walk around several different areas of the store to see what associates are working on. Associate Training Programs . Front of Store Conditions .

Operations 76

Operations Management Shopping Carts Mobile 76