article thumbnail

eCommerce Live Chat: Benefits For Brands & Consumers

Groove

Convenient for both businesses and consumers, eCommerce live chat addresses customer pain points instantly, allows for cross-selling and up-selling opportunities with personalized product recommendations and decreases shopping cart abandonment by answering customer inquiries promptly.

Live Chat 343
article thumbnail

How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

An In-Depth ShippingEasy Review: What This Shipping Solution Has to Offer

Ecommerce Platforms

So, hopefully, by the end of this blog post, you'll have a better idea of whether this solution meets the shipping needs of your business. If you haven't gathered from ShippingEasy's name, ShippingEasy is a shipping platform (Duh!). Headquartered in Austin, TX, ShippingEasy truly excels in streamlining your shipping operations.

article thumbnail

How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

Also, if you remember, at the time places like Amazon were really focused on shipping out toilet paper and hand sanitizer, so we gained some share from places that just weren’t prioritizing beauty, especially prestige beauty. RTP: Was Sephora’s Home Chat feature something that you introduced because of the pandemic?

Live Chat 279
article thumbnail

ShipStation Alternatives for 3PL and Shipping Success

Ecommerce Platforms

As one of the most popular shipping apps for ecommerce order fulfillment, ShipStation often gets recommended for managing shipments, finding great deals from carriers, and sending tracking codes. ShipStation is a shipping platform for ecommerce store owners to manage all parcel shipments and tracking in one dashboard. Toggle accordion.

article thumbnail

20 Best Shopify Dropshipping Store Examples for 2023

Ecommerce Platforms

Today, we’re looking at the best Shopify dropshipping store examples, for a behind the scenes insight into what you can accomplish with your own Shopify site and a dropshipping solution. As soon as you arrive on the website, you’re given an option to change your location, to view the shipping options and pricing relevant to your country.

Shopify 104
article thumbnail

Tidio Chat Review: What Does This Software Have to Offer?

Ecommerce Platforms

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. For example, at the time of writing, Tidio has a 4.8-star Tidio’s Live Chat.

Live Chat 211