The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game
Retail TouchPoints
MAY 28, 2021
Secondly, it will help your content team create in-depth, keyword-focused resources to help your customers find answers to their issues on their own. By providing comprehensive resources for customers to help themselves, you can minimize the number of support tickets the customer support team handles. With tools like Advocate.ly
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