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21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales.

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Choosing the Right eCommerce Tech Stack for 2023 & Beyond

Groove

However, increased customizability often requires more technical expertise and resources. For instance, an increase in website traffic may require more server resources, while a larger product catalog may necessitate more robust search and filtering options.

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How to Improve Your Conversion Rate By 50% in One Day

Kissmetrics

You can also use the Ubersuggest SEO Analyzer Tool to find gaps in your site’s optimization. Perform an SEO Audit. If you want to get more clicks and rank higher on Google—and get more conversions along the way—you should improve your SEO. Perform an SEO audit. Not sure how to perform an SEO audit?

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10 Steps for Developing an eCommerce Website

Groove

However, if your team doesn’t have the resources to build a site on their own, don’t worry. Follow SEO Best Practices. Once your eCommerce store is launched, that means it is live to the public to find. Use a Customer Support & Live Chat Tool. Purchase a Domain Name. Ensure Tax Compliance.

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How to Contact Wix Support in 2023

Ecommerce Platforms

Live Chat If, for some reason, you don’t want to talk to a support agent over the phone, you can also use the live chat option. The process is largely the same: you start through the WixBot, and if you can’t find a viable solution, click on Start a live chat. It’s a great resource that you can check out.

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Squarespace vs Bigcommerce: Which is Best for Your Online Store?

Ecommerce Platforms

Very limited App Store Limited payment processing options More of a “this is what you get” setup (the features are plentiful, but you’re restricted when it comes to scaling) Only live chat and email support Not a platform that focuses primarily on ecommerce One of the plans has transaction fees. Bigcommerce Pros. Let’s take a look.

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

Secondly, it will help your content team create in-depth, keyword-focused resources to help your customers find answers to their issues on their own. By providing comprehensive resources for customers to help themselves, you can minimize the number of support tickets the customer support team handles. With tools like Advocate.ly