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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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4 Ideas to Improve Customer Experience

Groove

Underneath it, your website, marketing, shipping and customer service create micro-moments that influence customer sentiment. To help you get started, we’ve outlined four proven ideas to improve customer experience. Ideas to Improve Customer Experience. Incorporate phone and live chat customer service.

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Sendcloud Review: Is It the Right Shipping Platform for Your Online Store?

Ecommerce Platforms

Shipping is a necessity for ecommerce stores, but it shouldn't be confusing, overly expensive, or limited to only a few carriers. That's why we like to recommend partnering with shipping providers: companies that offer premium shipping software, partnerships with multiple carriers, and fast shipping times for a subscription fee.

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How To Exceed Your Customers’ Expectations For The Holiday Season

lateshipment

You can also take this up a notch and include holiday-special offers to motivate your customers even further Offer branded tracking pages to improve convenience for the customer with seamless order tracking and brand recall 2. Clearly outline your holiday shipping and return policies on your website.

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Shopify Launch Checklist: Quick Steps to Follow

Ecommerce Platforms

Feb 2023) Step 5: Update your Tax and Shipping Settings Next, it’s important to think about your sales tax and shipping settings, based on the products you’re going to be selling. When you’re setting up your checkout and payment options , use the tax and shipping sections of Shopify to ensure you have everything implemented correctly.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

However, as for pain points, customers said they had several frustrations in the previous holiday season such as a lack of communication during the shipping process (57%), lost or damaged packages (51%), and delayed packages (49%). That said, let’s see why post-purchase is a huge missed opportunity for most businesses out there.

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8 Tips to Handle the E-commerce Holiday Rush

lateshipment

Make effective use of social commerce to improve brand recognition and increase incoming order rates. Here are different business areas where you can introduce automation: Automate email and SMS notifications for different transactional shipping events such as order shipped, in transit, delivered, etc.

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