Inflow Insights

SEPTEMBER 16, 2019

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales. Does live chat increase eCommerce conversions?

Live Chat 69

Live Chat eCommerce Mobile Conversion Optimization 69

Klaviyo

MARCH 20, 2018

Mobile devices are taking the Internet by storm. Nearly 56% of website traffic now comes from mobile devices. Mobile visitors aren’t converting as well as desktop visitors. Why is it difficult to convert mobile traffic into leads? Importance of Mobile Conversions. Tips for Turning Mobile Traffic into Subscribers.

Mobile 144

Mobile Live Chat Blog Improvements 144

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Built from the ground up to simplify language translation, this chat-based solution requires no coding knowledge, and can be easily implemented into your website in no time.

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Groove

JULY 2, 2019

Experiment With Live Chat & Chat Bots. When designing your checkout flow, make sure button sizes are mobile compatible. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. Best of all, most robust tools include all of the items abandoned in these emails.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. That’s why 40% of brands use guided selling as a discovery tool, fit guides and in quiz-type format for gift finding.

Shipping Costs 259

Shipping Costs Improvements Live Chat Retail 259

Kissmetrics

FEBRUARY 1, 2022

Etsy did an experiment on user experience where they added 160kb hidden images to intentionally slow down some of their mobile pages. Here are some tips to continually meet (and exceed) customer expectations: Run experiments: Experiment with user testing tools to see what customers like and dislike before making big changes.

Improvements 245

Improvements Live Chat SEO eCommerce 245

Omnisend

NOVEMBER 20, 2023

Reading Time: 13 minutes Many users view Wix as a tool for creating simple websites and small online shops. The platform is easy to use, with comprehensive and intuitive tools for operating an effective online store. Comprehensive tools: Wix eCommerce offers a broad suite of tools for effectively building and managing an online store.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Kissmetrics

NOVEMBER 30, 2020

Hubspot’s Service Hub —Best for Free Software and Deals Zendesk —Best for a Complete Support Suite Groove —Best for Small Businesses and Startups TeamSupport —Best for B2B Support LiveAgent —Best for Live Chat Service Salesforce Service Cloud —Best for Remote and On-Site Support Freshdesk —Best for a Streamlined System.

Live Chat 239

Live Chat Customer B2B Social Media 239

Ecommerce Platforms

NOVEMBER 10, 2021

For people in search of reliable, easy-to-use services and help desk tools, there are few names with more clout than Zendesk. If you’re limited in terms of budget, then you might find it difficult to manage the expenses associated with running a tool like Zendesk. Excellent range of tools even on the free plan. Zendesk Pros ??.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Ecommerce Platforms

OCTOBER 12, 2022

Very limited App Store Limited payment processing options More of a “this is what you get” setup (the features are plentiful, but you’re restricted when it comes to scaling) Only live chat and email support Not a platform that focuses primarily on ecommerce One of the plans has transaction fees. Squarespace Cons. Squarespace Design.

BigCommerce 209

BigCommerce Payment Services Merchant Services Shipping Costs 209

Groove

MAY 15, 2023

Building a mobile app for your eCommerce store to provide a seamless shopping experience for mobile users. A mobile app for managing your store on-the-go. 24/7 customer support via phone, email, and live chat. SEO-friendly features, as it integrates seamlessly with WordPress's powerful SEO tools.

eCommerce 195

eCommerce Magento Merchant Services WooCommerce 195

Ecommerce Platforms

AUGUST 29, 2022

Referral Candy also integrates with other apps you might be using on Shopify, like ad retargeting tools, email marketing, and web analytics services. You also get automated fraud protection, and live chat customer service. The app has a fantastic tool for setting up VIP programs for customers who make the most purchases too.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

365 Retail

MAY 1, 2024

It also guarantees that your virtual storefront stays up and running 24/7, using monitoring tools and proactive maintenance to prevent outages. Most offer omnichannel support so you can access them via phone, mobile app, live chat, social media, or email—cutting response times dramatically.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce uses a mix of human agents and AI-driven messaging so buyers can ask detailed questions, request personalized product recommendations and make purchase decisions right from their mobile devices. From live chat to messaging apps, SMS, and more, conversational commerce comes in a variety of forms.

Payment Services 257

Payment Services Live Chat Payments Retail 257

Ecommerce Platforms

MARCH 6, 2023

Wix is an ecommerce platform that’s used by ecommerce store owners because of its simplicity and its robust tool stack. Live Chat If, for some reason, you don’t want to talk to a support agent over the phone, you can also use the live chat option. The live chat is great for solving issues that aren’t complicated.

Live Chat 104

Live Chat Payment Services Social Media eCommerce Platforms 104

Ecommerce Platforms

JANUARY 11, 2023

You can even create shipping labels while you’re on the go with the mobile app. Mobile App. Unlike many of its competitors, ShipStation comes with a mobile app. While ShipStation is easier to use on a desktop, you can use the mobile app to quickly check inventory levels, manage your orders, and even arrange shipments.

Shipping Costs 196

Shipping Costs Shipping Labels Merchant Services Shipping 196

Ecommerce Platforms

JANUARY 11, 2023

You can even create shipping labels while you’re on the go with the mobile app. Mobile App. Unlike many of its competitors, ShipStation comes with a mobile app. While ShipStation is easier to use on a desktop, you can use the mobile app to quickly check inventory levels, manage your orders, and even arrange shipments.

Shipping Costs 195

Shipping Costs Shipping Labels Merchant Services Shipping 195

Ecommerce Platforms

MAY 5, 2023

WebinarJam is one of the most popular tools available for creating and hosting webinars in today’s digital market. In recent years, interest in this tool, as well as other competing webinar platforms has grown significantly. It’s even possible to stream webinar content directly from a mobile device. WebinarJam Pros ?

Webinar 104

Webinar Live Chat Payment Services Presentation 104

Groove

JULY 23, 2020

Service Hub – Ticketing, Live Chat, etc. With lead generation tools like customizable forms, CTAs and landing pages, retailers are able to customize their strategy to turn more visitors into leads. Implementing any of the tools discussed in this blog will help to elevate your eCommerce marketing strategy.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Ecommerce Platforms

MARCH 9, 2021

One of the biggest brands in the world for helpdesk technology, Zendesk holds around 72% of the current market , as well as 15% of the live chat market too. Zendesk is s full helpdesk and live chat solution designed to help companies manage better customer service. Help Scout. LiveAngent. Who is this best for ?.

Live Chat 104

Live Chat Social Media Management Marketing 104

Ecommerce Platforms

MARCH 18, 2022

HubSpot divides it’s wide selection of tools it has to offer not individual “hubs”. HubSpot’s extensive offering provides access to a range of capabilities for omnichannel connectivity too, so you can reach out to your customers through everything from WhatsApp to live chat. Integrates with other help desk platform tools.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

Ecommerce Platforms

JANUARY 29, 2021

The most apparent difference between these two services is that N26 is a comprehensive mobile bank. Transferwise technology guarantees the use of real-time exchange rates using its batch payment tools: Bolt, Wolt, Hubstaff, and TimeDoctor. . You can also make mobile payments using Apple Pay and Google Pay. . Receive Money.

Mobile 104

Mobile Payment Services Banking Mobile Payments 104

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. How the Platform Works.

Social Media 221

Social Media Mobile Live Chat Recommendation 221

Ecommerce Platforms

JANUARY 26, 2023

Typical CRM features you might look for include: Pipeline management: Tools that provide an overview of your entire sales funnel. Your CRM should sync with whichever tools you use to communicate with contacts (e.g., If this is important to you, check to see if your CRM is mobile-compatible and/or offers a mobile app.

Live Chat 104

Live Chat Social Media Management Mobile 104

Smile.io

JANUARY 4, 2024

  Ecommerce businesses using onsite marketing integrate engagement tools like popups, onsite notifications, chatbots, landing pages, live chat, and signup forms, into one strategy. Separate campaigns for mobile visitors More than 63% of ecommerce orders are made from mobile.

X-cart 67

X-cart eCommerce Marketing Live Chat 67

Kissmetrics

OCTOBER 2, 2020

Live chat has quickly become an integral part of customer service in the digital era. When a customer or website visitor has a question, complaint, or needs some other type of assistance, they expect to reach your brand via live chat. Every website needs to have live chat. Automation.

Live Chat 297

Live Chat Omnichannel Recommendation Shopify 297

Ecommerce Platforms

MAY 18, 2021

Alternatively, Movavi, at $129.95, is currently running a special offer on their unlimited bundle, which includes commercial licenses for businesses and extra editing tools. LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time.

Social Media 210

Social Media Live Chat SEO Management 210

Omnisend

MAY 30, 2023

Omnisend’s email marketing features Both Omnisend and CM Commerce propose most of the features that an email marketing tool should have. Customer support Omnisend’s award-winning customer support offers 24/7 email and chat support for all users—including those on the free plan. Brevo (previously Sendinblue) G2 rating: 4.5/5

Live Chat 88

Live Chat Shipping Costs Channel Marketing 88

SellBrite

MARCH 30, 2018

In ecommerce, sustainability and growth are impossible unless you’re willing to invest resources into tools that can help you scale your business. That’s where tools come into play. The problem is there are A LOT of tools out there. The problem is there are A LOT of tools out there. Customer Service / Advocacy / Loyalty.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

Groove

APRIL 9, 2019

Optimize for Mobile Users. If you're unsure where to begin, we wrote a related blog about eCommerce SEO tools that covers this topic in more detail. Mobile & User Optimization. However, the benefits of mobile optimization extend far beyond user experience. Online Store SEO Tips. Optimize Your Pages. Link Internally.

SEO 285

SEO Live Chat Mobile Blog 285

Kissmetrics

FEBRUARY 19, 2021

Best of all, they’re already built to be mobile responsive. Supportive live chat: Stuck? With its live chat feature, there is always an agent there ready to help you solve any site building problem you might run into. Still, there are major pros and cons to take into account. Squarespace: The Pros and Cons.

Payment Services 262

Payment Services Live Chat SEO Shipping Costs 262

MagentoBrain

MARCH 2, 2023

This is where eCommerce website builders come in - they provide businesses with the tools and resources to create professional-looking online stores without the need for advanced technical skills. 24/7 customer support: It provides 24/7 customer support via email, phone, or live chat.

eCommerce 59

eCommerce Volusion Shipping Costs Magento 59

Omnisend

MAY 24, 2023

Reading Time: 9 minutes Most marketers who are looking to automate their email campaigns believe that Campaign Monitor is the best tool to work with. The tool allows you to create, send, and optimize your email marketing campaigns. But is that really the case? Not entirely. What Campaign Monitor has to offer? Omnisend G2 rating : 4.5/5

Live Chat 88

Live Chat Shopify Multi-channel Channel 88

Ecommerce Platforms

JANUARY 7, 2022

However, you’ll be glad to know that both companies have a range of free tools you can use right off the bat, which we’ll also cover below. Free Tools. One of the best things about HubSpot is the variety of free marketing, sales, and general management tools it offers, including task tracking, client record storage, and automation. .

Live Chat 104

Live Chat Social Media Blog Document 104

Ecommerce Platforms

NOVEMBER 1, 2022

Usually, these solutions offer all these tools from one centralized place. Fast forward to today, and they’ve created a productivity workspace that provides all the tools you need to manage your time, including time tracking, goal management, and the ability to keep an eye on your team’s productivity. . to help us get things done.

Document 205

Document Live Chat Management Social Media 205

Ecommerce Platforms

MARCH 18, 2023

The platform includes tools for not only building your online store, but also promoting products and generating new leads. The SaaS (Software as a Service) product powers around 1 million online stores, allowing businesses to access simple, secure transaction tools. With Ecwid, companies can start selling online almost instantly.

Shipping Costs 104

Shipping Costs Payment Services Payments Multi-channel 104

Omnisend

MAY 10, 2023

Reading Time: 9 minutes Email marketing tools form the core of a modern brand’s marketing strategy. This is where a solid email marketing strategy, in tandem with a reliable email marketing tool , can work wonders. In this blog, we evaluate two great email marketing tools out there: Omnisend and Dotdigital.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88