Remove Management Remove Order Fulfillment Remove Shipping Costs Remove Survey
article thumbnail

Why Does Delivery Experience Matter More Than the Shipping Cost for an Ecommerce Business?

Retail TouchPoints

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Having the best product or lowest shipping fee will no longer guarantee you a sale.

article thumbnail

8 Steps to Improve Your E-Commerce Order Fulfillment Process

ChannelAdvisor

As a consumer, you appreciate when your online orders arrive safely, on time and at a fair price. This entire process — from initial order placement to final delivery — is called order fulfillment. Amazon forever changed the game when it introduced free, two-day shipping for its Prime members. Ship packages.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 Steps to Improve Your E-Commerce Order Fulfillment Process

ChannelAdvisor

As a consumer, you appreciate when your online orders arrive safely, on time and at a fair price. This entire process — from initial order placement to final delivery — is called order fulfillment. Amazon forever changed the game when it introduced free, two-day shipping for its Prime members. Ship packages.

article thumbnail

4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

article thumbnail

Ecommerce Shipping – A Step by Step Guide for 2019

Ecommerce Platforms

This, of course, does not entail setting up multiple brick-and-mortar stores or international warehousing, but it does require a strategic and well-thought-out approach to shipping. Why should you care about ecommerce shipping ? Determining an Ecommerce Shipping Strategy: Understanding Shipping Variables and Setting Goals.

article thumbnail

Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience

lateshipment

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction. Consider this.

article thumbnail

Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. Studies show that it costs 5 times more to acquire a new customer than to retain an existing one. Here are a few tips for delivering a seamless order fulfillment process: 3.1: