Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement
RTP blog
DECEMBER 19, 2017
So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. Note: IDC has been credited with coining the term “omnichannel.”)
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