INDUSTRY INSIGHTS YOUR PEERS ARE READING
age of the customer digital business digital transformation predictions 2019 promotedAfter delivering talks at several recent industry events and having a wide range of discussions with digital leaders, it’s clear that organizations are becoming increasingly pragmatic when it comes to digital. They are getting back to basics, and looking to deliver small, manageable chunks of innovation. They are also tossing aside their digital roadmaps – […]. MORE
To help retailers and brands in 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions to Retail.” Gownder about how automation will affect retailers in 2019. MORE
Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce. MORE
Our 2019 version was released today. Security and risk leaders consistently rank compliance with global privacy regulations as one of their top three challenges. To help them, Forrester periodically updates our map of global privacy rights and regulations. MORE
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We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […]. MORE
This week was Magento Imagine 2019 with 3,000-plus ecommerce leaders from around the world converging on Las Vegas for breakout sessions, live customer panels, and much more. The post Imagine 2019: Magento Expands Everything appeared first on Zaius. MORE
I have spent the last three days attending Infosecurity Europe 2019, the largest security trade show in the UK and Europe. As ever, before coming I have tried to predict the big theme or trends that CISOs should take note of. MORE
I am back from two days at UX STRAT 2019 — a conference that gathers an international community of design leaders and experience makers. MORE
For our annual Top Retail Technology Investments in 2019 research, we interviewed more than 40 retail industry professionals to segment the technologies into “hot,” […]. In today’s increasingly competitive retail market, every technology initiative is pitched as do-or-die. MORE
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019. MORE
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019. MORE
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Consumers are connected, empowered, and experimental. And loyalty programs aren’t as effective at driving emotional loyalty as marketers would like: Less than half of consumers agree that programs make them feel more loyal to a brand. This reality makes loyalty harder than ever to earn. MORE
Modest Gains Amidst Stagnation Give Canadian CX Its Best Year Yet Forrester’s 2019 Canada Customer Experience Index (CX Index™) reveals that the overall quality of the Canadian customer experience rose by 1.2 MORE
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services MORE
In 2019, the pressure on insurance business and technology leaders isn’t letting up. MORE
We tried to expose as much as we could of the fantastic variety that you’ll find at RSA Conference 2019. I recently did a webinar with a few of my colleagues from the RSA Conference Advisory Board on precisely this topic, which you can find here. MORE
age of the customer cloud computing healthcare predictions 2019 promotedQ1 is in the books. Alexa is HIPAA-compliant, the Amazon-Berkshire Hathaway-J.P. MORE
When Forrester’s UX analysts put together our 2019 Digital CX Trends report, two things stood out to me as especially positive changes: First, modern design practices — like workshops, iterative prototyping, and user research — now direct digital CX efforts. MORE
Today we released our 2019 Security & Risk Recommendations report. We collected contributions from our colleagues across the Forrester Security & Risk team to identify the most important actions security leaders should take in 2019. MORE
Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted MORE
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted MORE
If you’re a customer experience (CX) professional, you know that experience quality drives growth — Forrester’s data proves it — and that CX is customers’ perceptions of their interactions with your company. MORE
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end. MORE
customer experience customer experience measurement customer experience strategy predictions 2019Let’s face it: 2018 was not a fabulous year for customer experience. MORE
The Empowered Marketer was at Shoptalk 2019 in Las Vegas, along with more than 8,000 smart retailers and eCommerce experts. Here are the top strategic takeaways from Shoptalk 2019. Watch The Empowered Marketer LIVE at Shoptalk 2019. MORE
Back in November, Forrester outlined its 2019 predictions for a set of hot emerging technologies. age of the customer emerging technology Manufacturing predictions 2019 retail transportation & logistics MORE
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. MORE
Well, we aren’t economists, so we are going to revisit Forrester’s 2019 CIO predictions to see if they have come to fruition. age of the customer chief information officer (CIO) digital transformation Information Technology prediction predictions 2019 promoted MORE
I will be attending the 2019 In|Vest conference this July in New York. Like everyone else in the industry, I am keen to hear the latest on what’s happening in digital wealth management from incumbents like J.P. MORE
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To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” age of the customer predictions 2019 retail promoted MORE
If you’re looking to get a handle on the explosion of content at your company, follow the lead of many organizations that have turned to digital asset management (DAM) to manage the entire content life cycle. MORE
age of the customer cloud computing cloud management predictions 2019 private cloud public cloud MORE
Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promotedWhat do we mean by pragmatism? MORE
I’m excited to share that our evaluation of data management platforms — “The Forrester Wave™: Data Management Platforms, Q2 2019” — is now live. MORE
Forrester's US CX Index 2019 results reveal that the overall quality of the US customer experience rose by an anemic 0.4 points, to 70.2. customer experience customer experience index (CX Index) promoted MORE
To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019. MORE
It has taken me 15 months and a LOT of travel, listening and talking to feel confident enough to write this research for APAC. APAC is a unique region in its cultural, geographic, regulatory, security maturity and economic diversity. MORE
2019 Related Topics 
Forrester eCommerce
MAY 23, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.
Forrester eCommerce
APRIL 23, 2019
Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. age of the customer automation predictions 2019 robotic process automation (RPA
Forrester eCommerce
JUNE 4, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” business intelligence predictions 2019 retail
Forrester eCommerce
MAY 29, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.
Forrester eCommerce
JUNE 10, 2019
Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted
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Forrester eCommerce
APRIL 18, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted
Forrester eCommerce
JULY 15, 2019
It has taken me 15 months and a LOT of travel, listening and talking to feel confident enough to write this research for APAC. APAC is a unique region in its cultural, geographic, regulatory, security maturity and economic diversity.
Forrester eCommerce
MAY 9, 2019
To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019.
Forrester eCommerce
MAY 15, 2019
Back in November, Forrester outlined its 2019 predictions for a set of hot emerging technologies. age of the customer emerging technology Manufacturing predictions 2019 retail transportation & logistics
Forrester eCommerce
JULY 9, 2019
For our annual Top Retail Technology Investments in 2019 research, we interviewed more than 40 retail industry professionals to segment the technologies into “hot,” […]. In today’s increasingly competitive retail market, every technology initiative is pitched as do-or-die.
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Forrester eCommerce
APRIL 24, 2019
age of the customer cloud computing cloud management predictions 2019 private cloud public cloud
Forrester eCommerce
JULY 9, 2019
Mark Grannan and I just completed our fourth evaluation of the major software vendors focused on digital experiences: Acquia, Adobe, BloomReach, Episerver, Liferay, OpenText, Oracle, Salesforce, SAP, and Sitecore.
Forrester eCommerce
MARCH 25, 2019
Today we released our 2019 Security & Risk Recommendations report. We collected contributions from our colleagues across the Forrester Security & Risk team to identify the most important actions security leaders should take in 2019.
Forrester eCommerce
JUNE 7, 2019
I have spent the last three days attending Infosecurity Europe 2019, the largest security trade show in the UK and Europe. As ever, before coming I have tried to predict the big theme or trends that CISOs should take note of.
Forrester eCommerce
JULY 15, 2019
Modest Gains Amidst Stagnation Give Canadian CX Its Best Year Yet Forrester’s 2019 Canada Customer Experience Index (CX Index™) reveals that the overall quality of the Canadian customer experience rose by 1.2
Forrester eCommerce
JUNE 13, 2019
I’m excited to share that our evaluation of data management platforms — “The Forrester Wave™: Data Management Platforms, Q2 2019” — is now live.
Forrester eCommerce
MAY 14, 2019
In 2019, the pressure on insurance business and technology leaders isn’t letting up.
Forrester eCommerce
APRIL 23, 2019
age of the customer cloud computing healthcare predictions 2019 promotedQ1 is in the books. Alexa is HIPAA-compliant, the Amazon-Berkshire Hathaway-J.P.
Forrester eCommerce
JUNE 24, 2019
Our 2019 version was released today. Security and risk leaders consistently rank compliance with global privacy regulations as one of their top three challenges. To help them, Forrester periodically updates our map of global privacy rights and regulations.
Forrester eCommerce
JUNE 11, 2019
Forrester's US CX Index 2019 results reveal that the overall quality of the US customer experience rose by an anemic 0.4 points, to 70.2. customer experience customer experience index (CX Index) promoted
Forrester eCommerce
NOVEMBER 8, 2018
Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promotedWhat do we mean by pragmatism?
Forrester eCommerce
JUNE 25, 2019
I am back from two days at UX STRAT 2019 — a conference that gathers an international community of design leaders and experience makers.
Forrester eCommerce
APRIL 17, 2019
To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” age of the customer predictions 2019 retail promoted
Forrester eCommerce
APRIL 19, 2019
age of the customer digital business digital transformation predictions 2019 promotedAfter delivering talks at several recent industry events and having a wide range of discussions with digital leaders, it’s clear that organizations are becoming increasingly pragmatic when it comes to digital. They are getting back to basics, and looking to deliver small, manageable chunks of innovation. They are also tossing aside their digital roadmaps – […].
Forrester eCommerce
JULY 15, 2019
Consumers are connected, empowered, and experimental. And loyalty programs aren’t as effective at driving emotional loyalty as marketers would like: Less than half of consumers agree that programs make them feel more loyal to a brand. This reality makes loyalty harder than ever to earn.
Forrester eCommerce
FEBRUARY 12, 2019
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services
Zaius
MARCH 27, 2019
The Empowered Marketer was at Shoptalk 2019 in Las Vegas, along with more than 8,000 smart retailers and eCommerce experts. Here are the top strategic takeaways from Shoptalk 2019. Watch The Empowered Marketer LIVE at Shoptalk 2019.
Forrester eCommerce
FEBRUARY 14, 2019
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end.
Forrester eCommerce
JUNE 3, 2019
If you’re looking to get a handle on the explosion of content at your company, follow the lead of many organizations that have turned to digital asset management (DAM) to manage the entire content life cycle.
Zaius
MAY 16, 2019
This week was Magento Imagine 2019 with 3,000-plus ecommerce leaders from around the world converging on Las Vegas for breakout sessions, live customer panels, and much more. The post Imagine 2019: Magento Expands Everything appeared first on Zaius.
Forrester eCommerce
MAY 2, 2019
When Forrester’s UX analysts put together our 2019 Digital CX Trends report, two things stood out to me as especially positive changes: First, modern design practices — like workshops, iterative prototyping, and user research — now direct digital CX efforts.
Forrester eCommerce
APRIL 30, 2019
To help retailers and brands in 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions to Retail.” Gownder about how automation will affect retailers in 2019.
Forrester eCommerce
JANUARY 23, 2019
Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce.
Forrester eCommerce
FEBRUARY 4, 2019
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey.
Forrester eCommerce
JULY 8, 2019
If you’re a customer experience (CX) professional, you know that experience quality drives growth — Forrester’s data proves it — and that CX is customers’ perceptions of their interactions with your company.
Forrester eCommerce
NOVEMBER 5, 2018
customer experience customer experience measurement customer experience strategy predictions 2019Let’s face it: 2018 was not a fabulous year for customer experience.
Forrester eCommerce
JANUARY 16, 2019
We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].
Forrester eCommerce
MAY 28, 2019
I will be attending the 2019 In|Vest conference this July in New York. Like everyone else in the industry, I am keen to hear the latest on what’s happening in digital wealth management from incumbents like J.P.
Forrester eCommerce
MARCH 4, 2019
We tried to expose as much as we could of the fantastic variety that you’ll find at RSA Conference 2019. I recently did a webinar with a few of my colleagues from the RSA Conference Advisory Board on precisely this topic, which you can find here.
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