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age of the customer digital business digital transformation predictions 2019 promotedAfter delivering talks at several recent industry events and having a wide range of discussions with digital leaders, it’s clear that organizations are becoming increasingly pragmatic when it comes to digital. They are getting back to basics, and looking to deliver small, manageable chunks of innovation. They are also tossing aside their digital roadmaps – […]. MORE
Bosch Connected World – Bosch’s premier customer and partner event held annually in Berlin – has become a destination event for European IoT professionals. MORE
Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce. MORE
Bosch ConnectedWorld — Bosch’s premier customer and partner event held annually in Berlin — has become a destination event for European internet of things (IoT) professionals. age of the customer internet of things (IoT) IoT analytics IoT security IoT software platforms industrial IoT IoT MORE
I have spent the last three days attending Infosecurity Europe 2019, the largest security trade show in the UK and Europe. As ever, before coming I have tried to predict the big theme or trends that CISOs should take note of. MORE
For our annual Top Retail Technology Investments in 2019 research, we interviewed more than 40 retail industry professionals to segment the technologies into “hot,” […]. In today’s increasingly competitive retail market, every technology initiative is pitched as do-or-die. MORE
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019. MORE
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019. MORE
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By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority. According to Podcast Insights, 51% of the US population has listened to at least one podcast. Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […]. MORE
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services MORE
In 2019, the pressure on insurance business and technology leaders isn’t letting up. MORE
age of the customer cloud computing healthcare predictions 2019 promotedQ1 is in the books. Alexa is HIPAA-compliant, the Amazon-Berkshire Hathaway-J.P. MORE
Today we released our 2019 Security & Risk Recommendations report. We collected contributions from our colleagues across the Forrester Security & Risk team to identify the most important actions security leaders should take in 2019. MORE
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted MORE
Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted MORE
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end. MORE
customer experience customer experience measurement customer experience strategy predictions 2019Let’s face it: 2018 was not a fabulous year for customer experience. MORE
We’re kicking off the season with our 2019 holiday blog series – like last year, Forrester analysts will blog through December to help you […]. MORE
Back in November, Forrester outlined its 2019 predictions for a set of hot emerging technologies. age of the customer emerging technology Manufacturing predictions 2019 retail transportation & logistics MORE
Allen Bonde and I chat about key takeaways and our take on the recent Oracle OpenWorld 2019 event. age of the customer MORE
Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? We’re piloting [new technology] — where do we start? How do we manage innovation when we’re busy with incremental improvements? MORE
What were some of your favourite (professional related) things in 2019? Every year in my personal life with my mother & sisters, we like to celebrate products, lessons learned and life hacks that we discovered throughout the year (yes, geek alert!). MORE
Well, we aren’t economists, so we are going to revisit Forrester’s 2019 CIO predictions to see if they have come to fruition. age of the customer chief information officer (CIO) digital transformation Information Technology prediction predictions 2019 promoted MORE
To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” age of the customer predictions 2019 retail promoted MORE
age of the customer cloud computing cloud management predictions 2019 private cloud public cloud MORE
Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promotedWhat do we mean by pragmatism? MORE
I’m excited to share that our evaluation of data management platforms — “The Forrester Wave™: Data Management Platforms, Q2 2019” — is now live. MORE
Forrester's US CX Index 2019 results reveal that the overall quality of the US customer experience rose by an anemic 0.4 points, to 70.2. customer experience customer experience index (CX Index) promoted MORE
To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019. MORE
It has taken me 15 months and a LOT of travel, listening and talking to feel confident enough to write this research for APAC. APAC is a unique region in its cultural, geographic, regulatory, security maturity and economic diversity. MORE
2019 Related Topics 
Forrester eCommerce
MAY 23, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.
Forrester eCommerce
APRIL 23, 2019
Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. age of the customer automation predictions 2019 robotic process automation (RPA
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Forrester eCommerce
MAY 29, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.
Forrester eCommerce
APRIL 18, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” age of the customer automation predictions 2019 retail promoted
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Forrester eCommerce
JUNE 4, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” business intelligence predictions 2019 retail
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Forrester eCommerce
JUNE 10, 2019
Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted
Forrester eCommerce
MAY 9, 2019
To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019.
Forrester eCommerce
APRIL 24, 2019
age of the customer cloud computing cloud management predictions 2019 private cloud public cloud
Forrester eCommerce
MAY 15, 2019
Back in November, Forrester outlined its 2019 predictions for a set of hot emerging technologies. age of the customer emerging technology Manufacturing predictions 2019 retail transportation & logistics
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Forrester eCommerce
MARCH 25, 2019
Today we released our 2019 Security & Risk Recommendations report. We collected contributions from our colleagues across the Forrester Security & Risk team to identify the most important actions security leaders should take in 2019.
Forrester eCommerce
DECEMBER 19, 2019
What were some of your favourite (professional related) things in 2019? Every year in my personal life with my mother & sisters, we like to celebrate products, lessons learned and life hacks that we discovered throughout the year (yes, geek alert!).
Forrester eCommerce
APRIL 23, 2019
age of the customer cloud computing healthcare predictions 2019 promotedQ1 is in the books. Alexa is HIPAA-compliant, the Amazon-Berkshire Hathaway-J.P.
Forrester eCommerce
NOVEMBER 8, 2018
Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promotedWhat do we mean by pragmatism?
An infographic listing the best practices companies can follow to bolster their e-commerce website.
Forrester eCommerce
NOVEMBER 12, 2019
By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority. According to Podcast Insights, 51% of the US population has listened to at least one podcast. Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […].
Forrester eCommerce
OCTOBER 3, 2019
We’re kicking off the season with our 2019 holiday blog series – like last year, Forrester analysts will blog through December to help you […].
Forrester eCommerce
APRIL 17, 2019
To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.” age of the customer predictions 2019 retail promoted
Forrester eCommerce
JULY 9, 2019
For our annual Top Retail Technology Investments in 2019 research, we interviewed more than 40 retail industry professionals to segment the technologies into “hot,” […]. In today’s increasingly competitive retail market, every technology initiative is pitched as do-or-die.
Forrester eCommerce
APRIL 19, 2019
age of the customer digital business digital transformation predictions 2019 promotedAfter delivering talks at several recent industry events and having a wide range of discussions with digital leaders, it’s clear that organizations are becoming increasingly pragmatic when it comes to digital. They are getting back to basics, and looking to deliver small, manageable chunks of innovation. They are also tossing aside their digital roadmaps – […].
Forrester eCommerce
FEBRUARY 14, 2019
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end.
Forrester eCommerce
DECEMBER 17, 2019
The Decade Cyber Went Mainstream Yes, technically, decades begin in years that end in one, but it’s easier to say the 2010s than the 2011s. Prior to 2010, cybersecurity was an insular domain. No one really cared, until something they were using didn’t work.
Forrester eCommerce
MAY 14, 2019
In 2019, the pressure on insurance business and technology leaders isn’t letting up.
Forrester eCommerce
FEBRUARY 12, 2019
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services
Forrester eCommerce
JUNE 13, 2019
I’m excited to share that our evaluation of data management platforms — “The Forrester Wave™: Data Management Platforms, Q2 2019” — is now live.
Forrester eCommerce
OCTOBER 8, 2019
Allen Bonde and I chat about key takeaways and our take on the recent Oracle OpenWorld 2019 event. age of the customer
Forrester eCommerce
JULY 22, 2019
Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? We’re piloting [new technology] — where do we start? How do we manage innovation when we’re busy with incremental improvements?
Forrester eCommerce
JULY 15, 2019
It has taken me 15 months and a LOT of travel, listening and talking to feel confident enough to write this research for APAC. APAC is a unique region in its cultural, geographic, regulatory, security maturity and economic diversity.
Forrester eCommerce
JUNE 11, 2019
Forrester's US CX Index 2019 results reveal that the overall quality of the US customer experience rose by an anemic 0.4 points, to 70.2. customer experience customer experience index (CX Index) promoted
Forrester eCommerce
JANUARY 23, 2019
Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce.
Forrester eCommerce
NOVEMBER 5, 2018
customer experience customer experience measurement customer experience strategy predictions 2019Let’s face it: 2018 was not a fabulous year for customer experience.
Forrester eCommerce
AUGUST 19, 2019
Bosch ConnectedWorld — Bosch’s premier customer and partner event held annually in Berlin — has become a destination event for European internet of things (IoT) professionals. age of the customer internet of things (IoT) IoT analytics IoT security IoT software platforms industrial IoT IoT
Forrester eCommerce
JUNE 7, 2019
I have spent the last three days attending Infosecurity Europe 2019, the largest security trade show in the UK and Europe. As ever, before coming I have tried to predict the big theme or trends that CISOs should take note of.
Forrester eCommerce
JULY 9, 2019
Mark Grannan and I just completed our fourth evaluation of the major software vendors focused on digital experiences: Acquia, Adobe, BloomReach, Episerver, Liferay, OpenText, Oracle, Salesforce, SAP, and Sitecore.
Forrester eCommerce
AUGUST 13, 2019
Bosch Connected World – Bosch’s premier customer and partner event held annually in Berlin – has become a destination event for European IoT professionals.
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