INDUSTRY INSIGHTS YOUR PEERS ARE READING
Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce. MORE
The post 10 Ways to Boost Your Ecommerce Conversions in 2019 appeared first on Get Elastic Ecommerce Blog. Previously published on TA Digital. In this highly competitive world, it is very important for businesses to offer exceptional shopping experience to their customers. MORE
I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more. MORE
Never fear, because in this webinar, we’ll walk you through how each of these three new titles can fit into your 2019 marketing strategy. The post WEBINAR: Adapting to Your Changing Role as a B2C Marketer in 2019 appeared first on Zaius. MORE
Forrester has just published our forecast for US tech employment and compensation (see “US Tech Talent Market Outlook: Low Unemployment And Rising Wages Present New Challenges for CIOs“). It has some foreboding news for CIOs and for tech vendors: tech talent will be harder to find and more expensive over the next two years. The [… MORE
We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […]. MORE
Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020. Our just-published China Tech Market Outlook, 2019 To 2020 report forecasts that business and government purchases of technology goods and services will grow by 4% in 2019 and 7% in 2020 in US dollar […]. MORE
NRF 2019 attracted more than 800 exhibitors that demonstrated to more than 37,000 attendees. If last year’s theme was (Alexa’s) voice, this year’s show was all about computer vision driving: Frictionless retail. Computer vision specialist Scandit, with clients such as Sephora and Louis Vuitton, showed that any retailer can offer a grab-and-go experience like Amazon [… MORE
The overall theme of the 2019 show was on impact and how technology is impacting not only the customer journey, but how retail employees can do their jobs effectively. The post NRF 2019 Recap [video] appeared first on Get Elastic Ecommerce Blog. MORE
The post Retail Trends 2019 [video] appeared first on Get Elastic Ecommerce Blog. Hot off the heels of Retail’s Big Show in New York City this January, Get Elastic observed a lot of consistent retail trends and commerce themes in the market. MORE
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. MORE
Marketers have been using behavioral economics to understand and exploit the irrationality of consumers long before the Golden Age of Advertising. MORE
Each thing you see at CES may be wondrous, but after you’ve seen five variations of the same hundred things, the net effect is clutter and confusion. Let me help sort things out. I’ve had a week away from mood-lit Alexa-enabled toilets, from fierce ping-pong-playing robots, and from the jingle-jangle morning of walking through unending […]. MORE
That’s why enterprise marketing technology (martech) is melding with customer experience (CX) to deliver consistency and relevance (see Forrester’s “Predictions 2019: B2C Marketing” report). MORE
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services MORE
Warby Parker. Everlane. Casper. Bombas. Harry’s. MORE
Photos of NRF 2019. And of course, let’s not forget about all the photos of NRF 2019! About the Photos of NRF 2019. By no means are the photos that we took exhaustively, but we thought we would share some of the better photos of NRF 2019 that we captured at the show. MORE
As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths. Trend 1: AI upends customer service operations. Automation and AI […]. customer service solutions customer service; AI MORE
Digital marketing is going to change drastically in 2019. More so, the way content marketing is changing in 2019, and we saw a little of this in 2018, is that you need to update your content. In 2019, start running A/B tests. Expect 2019 to be a crazy year. MORE
I say this as both an analyst and a recovering retail professional: NRF is like drinking Red Bull. from a 50′ beer bong. for three days straight. on Jupiter. You just know what’s coming, but there is almost no way to prepare for the deluge of [… MORE
NRF 2019 Early Start . NRF 2019 early start, is all about the setup and the pre-show sessions. Here is a snapshot of some of that NRF 2019 early start, business. NRF 2019 early start, really starts here. For us, NRF 2019 early start – began with Microsoft. MORE
Customers are more informed than ever. With greater access to information and decreasing attention spans, competing for that attention is… Content Marketing MORE
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end. MORE
customer experience customer experience measurement customer experience strategy predictions 2019Let’s face it: 2018 was not a fabulous year for customer experience. MORE
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. MORE
Modern CRM is delivered as software-as-a-service and microservices, is modular, and offers APIs for easy access to enterprise applications. It empowers customer-facing personnel with the right data about their customers at the right time, in context, so that they can focus on nurturing relationships across journeys even as they cross channels and devices. Today Modern CRM supports […]. CRM applications MORE
For the first time in 15 years, I will not attend Mobile World Congress. When I mentioned this to some clients, some of them told me: “yes, you’re right, mobile is dead. There is no innovation anymore. It is all about AI and blockchain these days” ?!! I could not disagree more. MORE
When staring at the reality of an ecommerce website that needs to either be built from the ground up or… Ecommerce Technology MORE
2019 marks my third year attending the NRF Big Show. I’ve been to enough shows to have an informed opinion, but few enough that it still feels new. Goldilocks approved! A few quick impressions: China and Brazil are making headlines. NRF says 99 countries were represented in its 37,000 attendees this year. While it’s been […]. industry event retail MORE
The post Tune In To The Top Ten Marketing Podcasts of 2019 appeared first on Zmags. Do you feel like your marketing strategy is stuck in 2018? Is your content looking dated? It might be time to get a […]. MORE
Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promotedWhat do we mean by pragmatism? MORE
NRF 2019 Observations . Three Prevailing Themes at the NRF 2019 Resonated Throughout the Expo Hall and at the Presentations. . According to Patagonia’s CEO Rose Marcario, the new mission going into 2019 is to save the planet. Guest Author Retail Events AI NRF 2019 retail trends MORE
The Future Will Temper Insurer Optimism In 2019 Insurance business technology teams caught a few breaks in 2018. But 2019 is a different story. MORE
I expected (naively some may think) by now that with a withdrawal deal secured by the UK and the EU that I would be able to update my earlier report published last summer. MORE
Sneak Peek at NRF 2019 Retail’s Big Show. As of this writing, we are one week away from NRF 2019 Retail’s Big Show. In December we gave you our quick ‘ What to see at NRF 2019 ’ guide. There are just too many things to discuss about NRF 2019 and this year’s events. MORE
2019 Related Topics Forrester eCommerce
FEBRUARY 12, 2019
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services
Forrester eCommerce
FEBRUARY 14, 2019
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end.
Forrester eCommerce
FEBRUARY 4, 2019
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey.
Forrester eCommerce
JANUARY 23, 2019
Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce.
Forrester eCommerce
JANUARY 12, 2019
I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more.
Forrester eCommerce
JANUARY 31, 2019
The Future Will Temper Insurer Optimism In 2019 Insurance business technology teams caught a few breaks in 2018. But 2019 is a different story.
|
Forrester eCommerce
JANUARY 16, 2019
We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].
Forrester eCommerce
JANUARY 29, 2019
Warby Parker. Everlane. Casper. Bombas. Harry’s.
Forrester eCommerce
JANUARY 18, 2019
I say this as both an analyst and a recovering retail professional: NRF is like drinking Red Bull. from a 50′ beer bong. for three days straight. on Jupiter. You just know what’s coming, but there is almost no way to prepare for the deluge of […
Forrester eCommerce
JANUARY 23, 2019
As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths. Trend 1: AI upends customer service operations. Automation and AI […]. customer service solutions customer service; AI
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Forrester eCommerce
FEBRUARY 6, 2019
Modern CRM is delivered as software-as-a-service and microservices, is modular, and offers APIs for easy access to enterprise applications. It empowers customer-facing personnel with the right data about their customers at the right time, in context, so that they can focus on nurturing relationships across journeys even as they cross channels and devices. Today Modern CRM supports […]. CRM applications
|
Forrester eCommerce
JANUARY 24, 2019
Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020. Our just-published China Tech Market Outlook, 2019 To 2020 report forecasts that business and government purchases of technology goods and services will grow by 4% in 2019 and 7% in 2020 in US dollar […].
Forrester eCommerce
JANUARY 10, 2019
On our morning news feeds, we see headlines chock-full of emerging tech that is supposedly changing the game for next generation retail experiences.
Forrester eCommerce
FEBRUARY 4, 2019
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey.
Forrester eCommerce
JANUARY 22, 2019
I expected (naively some may think) by now that with a withdrawal deal secured by the UK and the EU that I would be able to update my earlier report published last summer.
Forrester eCommerce
FEBRUARY 14, 2019
For the first time in 15 years, I will not attend Mobile World Congress. When I mentioned this to some clients, some of them told me: “yes, you’re right, mobile is dead. There is no innovation anymore. It is all about AI and blockchain these days” ?!! I could not disagree more.
GetElastic
JANUARY 17, 2019
The post Retail Trends 2019 [video] appeared first on Get Elastic Ecommerce Blog. Hot off the heels of Retail’s Big Show in New York City this January, Get Elastic observed a lot of consistent retail trends and commerce themes in the market.
Forrester eCommerce
JANUARY 24, 2019
2019 marks my third year attending the NRF Big Show. I’ve been to enough shows to have an informed opinion, but few enough that it still feels new. Goldilocks approved! A few quick impressions: China and Brazil are making headlines. NRF says 99 countries were represented in its 37,000 attendees this year. While it’s been […]. industry event retail
Forrester eCommerce
JANUARY 18, 2019
NRF 2019 attracted more than 800 exhibitors that demonstrated to more than 37,000 attendees. If last year’s theme was (Alexa’s) voice, this year’s show was all about computer vision driving: Frictionless retail. Computer vision specialist Scandit, with clients such as Sephora and Louis Vuitton, showed that any retailer can offer a grab-and-go experience like Amazon […
Forrester eCommerce
JANUARY 29, 2019
That’s why enterprise marketing technology (martech) is melding with customer experience (CX) to deliver consistency and relevance (see Forrester’s “Predictions 2019: B2C Marketing” report).
Forrester eCommerce
NOVEMBER 8, 2018
Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promotedWhat do we mean by pragmatism?
Zaius
JANUARY 22, 2019
Never fear, because in this webinar, we’ll walk you through how each of these three new titles can fit into your 2019 marketing strategy. The post WEBINAR: Adapting to Your Changing Role as a B2C Marketer in 2019 appeared first on Zaius.
Kissmetrics
JANUARY 15, 2019
Digital marketing is going to change drastically in 2019. More so, the way content marketing is changing in 2019, and we saw a little of this in 2018, is that you need to update your content. In 2019, start running A/B tests. Expect 2019 to be a crazy year.
BigCommerce
JANUARY 4, 2019
When staring at the reality of an ecommerce website that needs to either be built from the ground up or… Ecommerce Technology
GetElastic
JANUARY 18, 2019
The overall theme of the 2019 show was on impact and how technology is impacting not only the customer journey, but how retail employees can do their jobs effectively. The post NRF 2019 Recap [video] appeared first on Get Elastic Ecommerce Blog.
Forrester eCommerce
JANUARY 29, 2019
Forrester has just published our forecast for US tech employment and compensation (see “US Tech Talent Market Outlook: Low Unemployment And Rising Wages Present New Challenges for CIOs“). It has some foreboding news for CIOs and for tech vendors: tech talent will be harder to find and more expensive over the next two years. The […
OrderDynamics
JANUARY 22, 2019
Photos of NRF 2019. And of course, let’s not forget about all the photos of NRF 2019! About the Photos of NRF 2019. By no means are the photos that we took exhaustively, but we thought we would share some of the better photos of NRF 2019 that we captured at the show.
OrderDynamics
JANUARY 24, 2019
NRF 2019 Observations . Three Prevailing Themes at the NRF 2019 Resonated Throughout the Expo Hall and at the Presentations. . According to Patagonia’s CEO Rose Marcario, the new mission going into 2019 is to save the planet. Guest Author Retail Events AI NRF 2019 retail trends
OrderDynamics
JANUARY 13, 2019
NRF 2019 Early Start . NRF 2019 early start, is all about the setup and the pre-show sessions. Here is a snapshot of some of that NRF 2019 early start, business. NRF 2019 early start, really starts here. For us, NRF 2019 early start – began with Microsoft.
Forrester eCommerce
NOVEMBER 5, 2018
customer experience customer experience measurement customer experience strategy predictions 2019Let’s face it: 2018 was not a fabulous year for customer experience.
GetElastic
FEBRUARY 20, 2019
The post 10 Ways to Boost Your Ecommerce Conversions in 2019 appeared first on Get Elastic Ecommerce Blog. Previously published on TA Digital. In this highly competitive world, it is very important for businesses to offer exceptional shopping experience to their customers.
OrderDynamics
JANUARY 8, 2019
Sneak Peek at NRF 2019 Retail’s Big Show. As of this writing, we are one week away from NRF 2019 Retail’s Big Show. In December we gave you our quick ‘ What to see at NRF 2019 ’ guide. There are just too many things to discuss about NRF 2019 and this year’s events.
BigCommerce
JANUARY 21, 2019
Customers are more informed than ever. With greater access to information and decreasing attention spans, competing for that attention is… Content Marketing
Forrester eCommerce
FEBRUARY 19, 2019
Marketers have been using behavioral economics to understand and exploit the irrationality of consumers long before the Golden Age of Advertising.
Forrester eCommerce
JANUARY 23, 2019
Each thing you see at CES may be wondrous, but after you’ve seen five variations of the same hundred things, the net effect is clutter and confusion. Let me help sort things out. I’ve had a week away from mood-lit Alexa-enabled toilets, from fierce ping-pong-playing robots, and from the jingle-jangle morning of walking through unending […].
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