Wiser
JANUARY 18, 2019
To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. 52 percent of survey participants are more likely to make a purchase in-store in 2019 while 48 percent are more likely to make a purchase online.
Retail TouchPoints
JUNE 2, 2022
We are emerging from the pandemic a much stronger, more profitable company than we were at the time of our IPO in 2019,” said the company’s President and CEO Chip Bergh in a statement. “We The company said it will focus on “elevating and strengthening” its core brands — Signature by Levi Strauss & Co.,
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RTP blog
SEPTEMBER 28, 2018
Account takeovers have traditionally been hard to detect — fraudsters are operating a trustworthy user account, making small changes and adjusting their tactics frequently — and as we look to 2019, it will be impossible to ignore. Retailers need to implement effective fraud management solutions to keep consumers safe.
Retail TouchPoints
AUGUST 7, 2020
However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping.
Retail TouchPoints
JULY 26, 2022
For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Loyalty Shifts to Value. Based on our research, 25% more customer service engagements this holiday – both physically or virtually – will involve associates compared to 2019.
Wiser
MARCH 7, 2024
A key realization for retailers was the importance of focusing on essential items that draw customers, understanding that first impressions based on price can significantly influence customer loyalty.
Retail TouchPoints
SEPTEMBER 17, 2020
When consumer spending resumes, brands with experiences that engender customer loyalty will benefit most.”. Advanced personalization should be used across the entire customer lifecycle, from the initial click all the way to post-purchase and even throughout potential return cycles.
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