GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 69% of B2B buyers are willing to pay more for a personalized experience.

B2B 146

B2B eCommerce Customer SEO 146

Elsner

APRIL 23, 2020

In this write-up, we will discuss how an eCommerce mobile app can gain your business more customers. The Statista report reveals that the number of smartphone users as of now in 2020, has surpassed 3.2 Increase In Customer Loyalty. Offer the users with the personal purchasing experience. Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Omnisend

MAY 22, 2020

Session 2: Ryan Delaney, CXO, Overdose Session Title: Data-Driven UX for 2020. Ryan joined us from New Zealand to discuss the true meaning of “User Experience,” and the action retailers need to take to provide a great experience. Improving the customer experience is imperative. Good experience = customer for life.

eCommerce 78

eCommerce Customer Loyalty Events Improvements 78

RetailMinded

MARCH 31, 2021

Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. . Forrester also expects spending on customer loyalty and retention will increase by 30% over the next year, after acquiring plenty of new online customers during the 2020 ecommerce boom.

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

Optimizely

APRIL 5, 2018

percentage point expansion in its gross margin each year through fiscal 2020. ”. While the company continues to sell through large retailers, it also sells directly to customers through distribution centers. Here are the top reasons you should consider selling to potential customers directly. appeared first on Zaius.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Omnisend

JUNE 17, 2021

But how do you pair them with an omnichannel approach to create a fantastic customer experience? Whether it’s through order updates, welcome emails in brand voice, or well-targeted personal texts, communicating with your customers via multiple touchpoints creates a great customer experience. Present the Value Prop.

Subscription 78

Subscription Shipping Costs Customer Merchant Services 78

Retail TouchPoints

JANUARY 5, 2024

When retailers invest correctly, logistics presents the opportunity for not only hard cost savings but long-term value creation as organizations find innovative ways to deliver products into the hands of consumers. We hadn’t quite recognized their strategic potential to drive customer loyalty and influence shopping decisions.

eCommerce 232

eCommerce Fulfillment Supplies Operations 232

Retail TouchPoints

MARCH 2, 2021

So when ecommerce sales jumped 32% percent year-over-year as they did in Q4 2020, returns also went through the roof. A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. There’s no time like the present. Retailers across the U.S.

Merchant Services 275

Merchant Services Retail Multi-channel eCommerce 275

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

Merchant Services 219

Merchant Services Shipping Costs Payments Payment Services 219

Retail TouchPoints

JANUARY 21, 2021

Necessity forced the National Retail Federation Big Show from the physical world into the virtual one, but its reputation for insightful presentations from retail industry leaders drew a significant “crowd” despite the change of venue. In the first half of 2020, amid COVID’s first wave in the U.S.,

Beauty and Health 206

Beauty and Health Small Business Retail Operations Channel 206

lateshipment

FEBRUARY 10, 2021

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Customers track orders 6-8 times before delivery! That’s 6-8 customer interactions you can leverage to strengthen relationships and encourage repeat purchases. .

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

MARCH 26, 2020

As head of a customer support team, If there were some way to be aware of issues before customers knew of them, wouldn’t your customer support reps be better able to handle such situations? Here’s a solution: Use a dedicated customer support dashboard that highlights delivery issues as soon as they are detected.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. from 2019 to 2020. billion in 2020 and is expected to soar to $154.3 It grew to $73.16

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Fabric

SEPTEMBER 5, 2023

Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe. In the time of social distancing, contactless pickup was a highly effective way to get products to customers without risking anyone’s health and safety.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. zettabytes to 44 zettabytes (or 44 trillion gigabytes) by 2020. Improve customer service. Personalize customer experience.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

GetElastic

OCTOBER 5, 2017

Basically, it’s a bundle of technologies that allows companies to improve customer experiences by embedding “intelligence” into internet-connected devices. Cisco estimates the number of connected devices worldwide will rise from 15 billion today to 50 billion by 2020. Couldn’t afford the top model?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

Basically, it’s a bundle of technologies that allows companies to improve customer experiences by embedding “intelligence” into internet-connected devices. Cisco estimates the number of connected devices worldwide will rise from 15 billion today to 50 billion by 2020. How Touching: A Unified Customer Experience.

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

Ecommerce Platforms

DECEMBER 23, 2019

The success of the entire system depends on how you capitalize on your customer interaction opportunities without compromising the corresponding customer experience. While the resultant competition between them makes CRM software conveniently cheaper, it also presents a fairly difficult challenge.

Social Media 129

Social Media Management Multi-channel Mobile 129

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. With new customers and expansion into different channels, information will become increasingly scattered and siloed. How does PIM work?

Information 78

Information B2C Channel Improvements 78

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. With new customers and expansion into different channels, information will become increasingly scattered and siloed. How does PIM work?

Information 78

Information B2C Channel Improvements 78

Ecommerce Platforms

MARCH 9, 2020

First off, there’s an anticipated ecommerce growth rate of about 16% in 2020, according to eMarketer. Are my competitors' websites and overall customer experiences solid enough? One relevant channel to boost your shoppers’ experience is to include a signature customer loyalty program.

Shipping Costs 239

Shipping Costs Merchant Services Shopify Payment Services 239

ESW

MAY 23, 2018

What’s more, eMarketer predicts the industry will exceed $4 trillion by 2020 and command over 14 percent of the global retail market. By bypassing retailers, brands are able to foster long-term relationships directly with their customers. Damaged product could be inadvertently sold to customers. DTC sales surpassed $6.5

Consumer 122

Consumer Payment Services Shipping Costs Payments 122

ROI Revolution

AUGUST 9, 2022

Retailers stand to lose $130 billion in revenue to fraudulent card-not-present (CNP) transactions by 2023. There are various types of fraud your business might experience this holiday season, many of which result in chargebacks, which go hand-in-hand with ecommerce and are one of the primary risks digital sellers face during the holidays.

eCommerce 78

eCommerce Payment Services Merchant Services Payments 78

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. The problem? And we're going to show you exactly how. Step by step.

B2B 132

B2B eCommerce Payment Services Multi-channel 132