Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Ecommerce Platforms

DECEMBER 2, 2020

Multichannel selling : Use the option to sell on social media channels like Instagram when you want to expand your brand reach. Adding product videos to your pages can showcase how effective your goods are and deliver a great customer experience. Accept various kinds of offline and online payment options.

eCommerce 104

eCommerce Multi-channel Social Media SEO 104

Ecommerce Platforms

JULY 21, 2020

TradeGecko also has customers in more than 100 countries. The automated and integrated software provides companies with everything they need to run an active multichannel or wholesale business. You can even handle your orders and supply requests from the TradeGecko mobile app. Plus, it’s handy to have a mobile sales system too.

Payment Services 104

Payment Services Shipping Costs Payments Order Fulfillment 104

iVend

DECEMBER 9, 2019

As 2020 approaches, it is a good time to reflect on the changes retail has experienced over the last decade and how they have influenced the vision of a successful retail environment in the new decade. Make 2020 the year of delivering seamless customer experiences in your stores.

Retail 84

Retail X-cart Omnichannel Merchant Services 84

PFS

AUGUST 23, 2017

survey revealed that by 2020, most shoppers will want to be left alone without engaging with an in-store sales clerk. said they prefer a virtual view of how home furnishings and accessories fit in a home before they make a purchase, and a majority said they want mobile access to a floor map to locate products in stores.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Fabric

JULY 13, 2023

According to The Federal Reserve Bank of New York’s Global Supply Chain Pressure Index (GSCPI), which includes key metrics such as shipping prices, delivery times, and backlogs, supply chain stress soared to severely elevated levels from 2020 to 2022.

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. from 2019 to 2020. billion in 2020 and is expected to soar to $154.3 It grew to $73.16

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

iVend

DECEMBER 9, 2019

As 2020 approaches, it is a good time to reflect on the changes retail has experienced over the last decade and how they have influenced the vision of a successful retail environment in the new decade. Make 2020 the year of delivering seamless customer experiences in your stores.

Retail 52

Retail X-cart Omnichannel Merchant Services 52

iVend

DECEMBER 9, 2019

As 2020 approaches, it is a good time to reflect on the changes retail has experienced over the last decade and how they have influenced the vision of a successful retail environment in the new decade. Make 2020 the year of delivering seamless customer experiences in your stores.

Retail 52

Retail X-cart Omnichannel Merchant Services 52

GetElastic

OCTOBER 12, 2021

Taking an omnichannel approach to your commerce strategy will become core for your business to meet modern consumer demands, improve your customer experience and ultimately, your bottom line. Businesses like Stance, Bank of America, and Starbucks, are all great examples of businesses with omnichannel experiences. Forrester ).And

Omnichannel 148

Omnichannel Multichannel Channel Customer Retention 148

Smile.io

FEBRUARY 2, 2023

None of the past 20 experts could have predicted the collective shock of 2020, the growth of 2021, and the rolling changes of 2022 leading into 2023. Customer Behaviors Past Prediction: The biggest trends in ecommerce will center around reducing user effort and improving the online customer experience.

eCommerce 86

eCommerce Small Business Retail Omnichannel Social Media 86

Ecommerce Platforms

DECEMBER 23, 2019

The success of the entire system depends on how you capitalize on your customer interaction opportunities without compromising the corresponding customer experience. So, to help you make an informed selection, here’s our detailed guide on the best CRM software options for small businesses in 2020.

Social Media 129

Social Media Management Multi-channel Mobile 129

AcquireConvert

NOVEMBER 21, 2020

Rather than assisting with the order management process from the merchant side, this app allows customers to edit orders, cancel orders and reorder easily from the order status page. This improves the customer experience and potentially increases customer loyalty and sales, as well as easing the strain on your support team.

Shopify 36

Shopify Shipping Costs Management Merchant Services 36

Kibo

NOVEMBER 1, 2021

Worldwide, ecommerce purchases grew by nearly 30% in 2020, with different behaviors emerging based on product availability, new purchase triggers, and environmental factors like virus outbreaks and mandatory shutdowns. Even so, B2C and B2B customers are using multiple touchpoints and delivery methods to make purchases.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

SellBrite

JANUARY 5, 2018

Creating a seamless customer journey is the key to generating recurring sales. Making every touchpoint and every user experience flawless. And finally, check out on a mobile app. Omnichannel strategies have the power to create memorable, lasting experiences for consumers. Harness the power of mobile apps.

Omnichannel 149

Omnichannel eCommerce Customer Multi-channel 149

Ecommerce Platforms

FEBRUARY 13, 2020

For more context, you can experience first-hand how it feels like to go “Shopify” from our Shopify reviews. Shopify gives you a mobile platform to help you manage and make your e-commerce business widely accessible to your target market. There are tons of categories to choose from such as; Customer retention.

Shopify 156

Shopify Merchant Services Payment Services eCommerce 156

Kibo

MARCH 29, 2021

More than ever consumers expect shopper experiences that are seamless across all channels. To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. This made it difficult to deliver a consistent customer experience (CX).

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. A PIM solution helps brands to manage product information, improving their ability to quickly retrieve and use key data to power digital buying experiences.

Information 78

Information B2C Channel Improvements 78

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. A PIM solution helps brands to manage product information, improving their ability to quickly retrieve and use key data to power digital buying experiences.

Information 78

Information B2C Channel Improvements 78

Kibo

MAY 5, 2020

by the end of 2020. Now that shoppers are online shopping so much more, a significant new source of personalization data can come directly from websites and mobile apps. It’s important that grocery brands coordinate their online and offline logistics, fulfillment, and communication to optimize the customer experience.

Food and Beverages 62

Food and Beverages Recommendation Fulfillment Multichannel 62

Sailthru

JUNE 27, 2018

Any marketing leader planning to re-evaluate their multichannel campaign technologies in the next year should be referring to Gartner’s 2018 Magic Quadrant for Multichannel Marketing Hubs. They’ll be able to quickly deploy campaigns to specific customer segments. Don’t wait for 2020. Personalization.

Multichannel 60

Multichannel Merchant Services Technology Channel 60

Kibo

NOVEMBER 5, 2021

A modern OMS helps retailers manage inventory in real time, coordinate multichannel sales, initiate fulfillment tasks, routes, print shipping labels, and handle returns. In early 2020, the EY Consumer Index revealed that just 21% of the thousands of consumers surveyed forgave retailers for service disruptions from Covid-19.

Management 62

Management Payment Services eCommerce Shipping Costs 62

Ecommerce Platforms

NOVEMBER 11, 2019

With over 87 million active members, there’s no hesitation that Walgreens has an elementary multichannel system for their loyal customers to use. Not to mention the accessible perks that customers can scoop anytime they earn substantial ‘Balance rewards points’. You can get the app on both the Apple App Store and Google Play.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Retail TouchPoints

APRIL 16, 2021

and UK shoppers between December 2020 and January 2021 — saw a whopping 83% of respondents indicate that convenience was more important to them in online shopping than it was five years ago. However, as with most of the digital trends associated with the pandemic, the demand for simplified shopping experiences accelerated in 2020.

Shipping Costs 301

Shipping Costs Payment Services Multichannel Consumer 301