Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

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ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

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Retail TouchPoints

AUGUST 13, 2021

HBC will separate Hudson’s Bay into distinct brick-and-mortar and ecommerce businesses in an effort to accelerate the brand’s digital-first transformation. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

eCommerce 299

eCommerce Operations Customer Experience Omnichannel 299

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

SEPTEMBER 12, 2022

Tuesday Morning has received a $32 million investment from Retail Ecommerce Ventures (REV), the parent company of Pier 1 Imports , Linens ‘n Things , Stein Mart and other brands, and Ayon Capital. The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities.

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eCommerce Retail Omnichannel Fulfillment 246

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. We’re eager to hear customer feedback and are excited to enhance the ecommerce shopping experience,” said Pete Zophy, SVP of Ecommerce at Books-A-Million in a statement.

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ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Prediction #1: Content will Become Central to Commerce.

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Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. Lowe’s will install pickup lockers at all its U.S. “With more than 60%. Philadelphia and in New York, New Jersey and Connecticut. in Q1 and 35.1%

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Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

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ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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eCommerce Gifts Shipping Costs SEO 120

Retail TouchPoints

APRIL 27, 2022

Then in 2021, grocery ecommerce sales reached 9.5% The sign is clear — ecommerce is here to stay. Alongside the infrastructure dilemma, when speaking to grocers about their online operation, it becomes clear just how challenging optimizing and unlocking value during the ecommerce end-to-end process can be. and then 20.5%

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Management eCommerce Omnichannel Operations 288

Retail TouchPoints

JANUARY 20, 2022

Walmart is beefing up its ecommerce operations on several fronts via cross-border commerce, metaverse investments and a new executive. Ecommerce in February 2022. Additionally, selected sellers can utilize Walmart Fulfillment Services to take advantage of Walmart’s warehousing and delivery infrastructure in the U.S.

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Merchant Services Cryptocurrencies eCommerce Sporting Goods 310

ROI Revolution

MAY 20, 2021

Published May 20, 2021. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core.

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ROI Revolution

DECEMBER 2, 2021

Published June 29, 2021 | Updated December 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 78

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Retail TouchPoints

JULY 25, 2024

The arts and crafts retailer has offered same-day delivery via Instacart since April 2021. Convenience, choice and flexibility are central to a best-in-class omnichannel experience, and it’s more important than ever to deliver on that promise to our customers,” said Heather Bennett, EVP of Marketing and Ecommerce at Michaels in a statement.

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Supplies Arts Payment Services Omnichannel 257

Retail TouchPoints

APRIL 26, 2021

Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

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Retail Mobile Reference Download 279

Retail TouchPoints

NOVEMBER 19, 2020

The transaction is expected to close in Q1 2021, following the satisfaction of customary closing conditions, including regulatory clearance. The deal gives Ahold Delhaize access to a fulfillment center and additional ecommerce capabilities, including same-day and rush delivery in New York City.

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eCommerce Omnichannel Customer Loyalty Fulfillment 165

ROI Revolution

DECEMBER 14, 2021

Published June 29, 2021 | Updated December 14, 2021 As we approach a post-pandemic world , everything is unprecedented. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Cyber Week 2021 in the rearview.

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eCommerce Shipping Costs Gifts Social Media 78

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020.

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Omnichannel Social Media Subscription Customer 283

Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. rise in global e-Commerce sales. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world. For the three months ended Aug.

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

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Retail TouchPoints

SEPTEMBER 7, 2023

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Create an effective ecommerce platform 2. Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Open that platform to third-party sellers 3.

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Retail TouchPoints

JANUARY 15, 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on inventory, launch dates and cost of products. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Website traffic: More than 4.5

Shipping Costs 151

Shipping Costs Retail X-cart Payments 151

Retail TouchPoints

JUNE 10, 2020

during Q1 2021 following temporarily closures of its North American stores due to COVID-19, Signet Jewelers is accelerating its “Path to Brilliance” strategy, designed to expand e-Commerce and “optimize its store base,” which is entering its third year. After seeing sales sink 40.5%

eCommerce 151

eCommerce Jewelry Omnichannel Operations 151

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Ecommerce drove seasonal growth, even for traditional retailers.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Payments 62

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Omnichannel Shipping Costs Supplies 296

Retail TouchPoints

MAY 3, 2021

Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 186

Retail Mobile Reference Download 186

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

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Omnichannel eCommerce Department Stores Fulfillment 217

Retail TouchPoints

NOVEMBER 4, 2021

Kroger has launched Boost , a two-tier paid loyalty program focused on ecommerce and convenience. Kroger Boost is an accelerant,” said Bill Bennett, VP and Head of Ecommerce at Kroger in an interview with the Cincinnati Enquirer. Kroger has been bolstering its omnichannel operations in recent months.

Shipping Costs 264

Shipping Costs Fulfillment Omnichannel Shipping 264

Retail TouchPoints

MAY 3, 2023

Continuing an ecommerce-focused growth strategy that launched when Francesca’s went private early in 2021, the retailer has purchased California-based wardrobe essentials brand Richer Poorer. This will deliver increased operational efficiencies, accelerate our omnichannel capabilities and open new revenue streams.”

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Apparel Omnichannel Operations Channel 269

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Kibo

FEBRUARY 2, 2022

eCommerce has come a long way since the humble beginning of virtual shopping which started in the 1960s with the emergence of teleshopping. This year, eMarketer predicts eCommerce revenue will reach $794.50 billion in 2021, up 32.4% As with most new technologies, eCommerce is constantly evolving. year-over-year.

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eCommerce Shipping Costs eCommerce Platforms Order Fulfillment 62

Retail TouchPoints

NOVEMBER 8, 2021

New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. If the website returns all of those results — no, ‘garlic’ is not the same as a ‘salmon fillet’ — you’re getting what you’re searching for and your goal is fulfilled. Here’s a scenario.

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Retail Omnichannel eCommerce Fulfillment 296

Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. Omnisend research from the first half of 2021 shows that one in four people who clicked on an order confirmation message made another purchase. The dates to keep in mind for 2021 are as follows.

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