Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? How do I make sure I’m talking to my shoppers wherever they are?’.

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ROI Revolution

MAY 6, 2021

Published May 6, 2021. According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation.

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Omnichannel Merchant Services Social Media Payment Services 135

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

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Retail TouchPoints

JANUARY 26, 2021

And because necessity births invention, intransigent store-based retailers were finally unable to rationalize kicking the digital transformation can down the road to next year’s budget — driven not by the prospect of growth, but rather survival. A range of delivery speeds and costs (Advantage: multi-carrier shippers). on average.

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Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

JANUARY 15, 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on inventory, launch dates and cost of products. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Website traffic: More than 4.5

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Shipping Costs Retail X-cart Payments 150

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? For example, in 2021, 43% of shoppers bought a product online and picked it up in a store. “As An omnichannel approach ensures that brands meet customers where they are.

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Retail TouchPoints

OCTOBER 4, 2021

The labor crunch, inventory shortages and Delta variant concerns will put stress on this holiday season, but retailers still have a lot to look forward to. digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Salesforce expects U.S.

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Retail TouchPoints

JULY 13, 2023

Even though RFID has proven its value numerous times, retailer adoption has never truly reached its peak. However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. As a result, IDTechEx expects 39.3

Shipping Costs 219

Shipping Costs Supplies Omnichannel Fulfillment 219

Retail TouchPoints

APRIL 16, 2021

Offering items at a lower price than competitors was once an almost guaranteed method of increasing online conversion rates, but today’s consumers are increasingly prioritizing convenience across the entire shopper journey in making online purchasing decisions. The Linnworks study — which surveyed 1,000 U.S. Source: Linnworks.

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Shipping Costs Payment Services Multichannel Consumer 305

Retail TouchPoints

JANUARY 10, 2022

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. 24, 2021, according to data from Mastercard. 21, 2021, through Jan. 21, 2021, through Jan. Overall sales were up 8.5% year-over-year during the period from Nov. 1 through Dec.

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Shipping Costs Shipping Supplies Gifts 294

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. of the Top 1,000 retail chains in the U.S. offered curbside pickup, but by the end of 2021, that number soared to a whopping 61.8%. In early 2020, only 6.6%

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Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry.

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Shipping Costs Gifts Fulfillment Consumer 298

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. So in this BetterCommerce review, you will find out if this platform is as great as it presents itself, its primary features, ease of use, pros and cons, pricing, and frequently asked questions about the platform.

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Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct.

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Shipping Costs Merchant Services Retail Electronics 281

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Stores in particular will be essential to last mile success.

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Fulfillment Shipping Costs Supplies Shipping 298

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Some of the nation’s largest retailers responded to the labor shortage with wage increases, with Walmart , Amazon , Costco and CVS raising their minimum wages.

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Home Furnishings Retail Shipping Costs Electronics 307

Retail TouchPoints

FEBRUARY 3, 2023

The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. The good news is that retailers can use this time of market instability to double down on their online stores. Have a simple checkout process.

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Payments Merchant Services Payment Services Shipping Costs 261

Retail TouchPoints

SEPTEMBER 22, 2022

However, even with many of the last mile and supply chain challenges that plagued retail over the past two years largely sorted out, retailers need to refocus on preparing for uncertainty. This year is all about margin and profitability,” said Rob Garf, VP and GM, Retail at Salesforce in an interview with Retail TouchPoints. “

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Retail TouchPoints

NOVEMBER 4, 2021

The retailer is hoping that members will see the fuel incentives as valuable at a time of rising gas prices. New members also will receive a one-time welcome kit worth more than $100 to offset the first year’s cost. Kroger has been bolstering its omnichannel operations in recent months.

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Shipping Costs Fulfillment Omnichannel Shipping 264

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

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ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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eCommerce Gifts Shipping Costs SEO 144

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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eCommerce Gifts Shipping Costs Shipping 147

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. Why is Customer Support Imperative During BFCM 2021?

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eCommerce Customer Shipping Costs Social Media 130

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. With the launch of these new offerings, the electronics retailer will fold its existing membership program, Best Buy Totaltech , into the new My Best Buy Total tier.

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Shipping Costs Subscription Electronics Shipping 297

Retail TouchPoints

OCTOBER 6, 2022

But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions. The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies.

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Shipping Costs Payment Services Merchant Services Payments 267

Retail TouchPoints

OCTOBER 1, 2021

Retailers are facing both a major opportunity and a major challenge in the coming months: shoppers are primed to spend big during the holidays, but labor and product shortages may make it difficult to fully take advantage of this opportunity. So how do you maintain or accelerate this growth? What does that mean?

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Banking Shipping Costs Recommendation Customer 200

Ecommerce Platforms

FEBRUARY 23, 2021

There’s also support for the Shop Pay app, where your clients can save the shipping and billing information, they’re going to use to accelerate the checkout process and reduce conversion rates. Great value: It might seem expensive at first, but it’s actually a lot cheaper to use Shopify than it would be to build your own service from scratch.

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eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Retail TouchPoints

APRIL 30, 2021

With more consumers spending time and money online, ecommerce entrepreneurs have more opportunities but face the peril of higher customer expectations for service and experience, as well as more competition from traditional retail brands that rushed online in order to survive. This is true omnichannel. 1: The Customer is the Channel.

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eCommerce Shipping Costs Omnichannel Multichannel 278

Retail TouchPoints

AUGUST 19, 2022

That is why Leslie Hand, Group Vice President of IDC Retail and Financial Insights believes that we, as consumers, go through all of our buying decisions asking a series of questions, including: Does this company have the product I want? Is it at the price point I’m willing to pay? Can I relate to this company?

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Technology Shipping Costs Omnichannel Mobile 268

Retail TouchPoints

MARCH 28, 2022

The partnership is Ulta Beauty’s latest move to reaffirm its stance as an omnichannel leader. Our pilot with the innovative return platform reinforced the value simplified, in-person returns offer consumers and retailers alike,” said Kecia Steelman, COO of Ulta Beauty in a statement. “Our

Merchant Services 227

Merchant Services PayPal Shipping Costs Omnichannel 227

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. These early adopters are already reaping the benefits of using 3D and AR tech as part of their omnichannel strategy.

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Technology eCommerce Shipping Costs Games 263

Retail TouchPoints

OCTOBER 21, 2021

Since the early days of the COVID-19 crisis, consumers have experienced product shortages at their local retailers. Now in 2021, the impacts of a highly efficient but slightly disrupted global Just in Time (JIT) inventory system are being felt in industries like apparel, automobiles and construction supplies. is important.

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Gifts Shipping Costs Supplies Consumer 329

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. The returned items will then be consolidated with other returns from a variety of retailers to save materials and space. of all U.S.

Merchant Services 124

Merchant Services Shipping Costs Omnichannel Fulfillment 124

Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. A recent Retail TouchPoints special report outlined the challenges and opportunities of cross-border commerce while offering tactical best practices for executives ready to make the move abroad.

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Merchant Services Shipping Costs Channel eCommerce 308

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

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Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

AUGUST 3, 2021

If you want a tutorial in how to be an environmentally responsible company, not just in one or two areas but end to end, take a look at collapsible cup and container manufacturer/retailer Stojo. Retail TouchPoints (RTP): How has Stojo’s commitment to sustainability been strengthened since the company started?

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Shipping Costs Consumer Shipping Arts 336