Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. Luckily, artificial intelligence can automatically create the right offer for the right shopper and provide the retailer with immediate data and analytics about the campaign’s success.

Small Business Retail 217

Small Business Retail Marketing Retail Social Media 217

Retail TouchPoints

MAY 8, 2024

Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Slow page loads are more than problematic — they strongly influence whether a customer ever seeks the brand out in the future. Mobile delivered 77% of traffic, but only 56% of revenue.

Merchant Services 202

Merchant Services eCommerce Channel Mobile 202

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 294

Retail Customer Data Customer Experience Social Media 294

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 216

Shipping Costs Improvements Live Chat Retail 216

RTP blog

NOVEMBER 19, 2018

This could be building location-based services into a mobile app to quickly locate products in-store, or by enabling chat functions seamlessly into the online experience. Finding ways to make associates more effective through mobile tools, in-store collaboration and training are proven to make a positive impact.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. Analytics and Reporting Comprehensive analytics and reporting functionalities help businesses track the performance of their email campaigns.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Upsellit allows you to deliver timely and relevant messages to desktop and mobile users, increasing brand visibility and driving immediate action.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

365 Retail

MAY 1, 2024

This could involve: · Troubleshooting website problems · Addressing customer queries related to online purchases · Assisting with payment gateways · Resetting forgotten passwords Ecommerce support providers are manned by a sensible helpdesk team willing to bend over backwards just to keep you happy.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Groove

MAY 3, 2018

Yotpo sources customer reviews, ratings and photos in one place to help brands curate on-site social proof for their products. With social shopping capabilities, a partnership with Google search, native analytics tracking and more, brands can dominate multiple platforms with ease. Smile.io – Loyalty Programs.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Retail TouchPoints

SEPTEMBER 17, 2020

But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 183

eCommerce Mobile Channel Customer Loyalty 183

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. The most exciting thing to D’Arcy about her role at Homedics is she’s helping architect the brand’s data and personalization strategy.

Marketing 281

Marketing Customer Loyalty Omnichannel eCommerce 281

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Plus, companies can also send surveys to customers automatically.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Other impressive features include: Sneak peak for messages: View customer messages as they time.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

OCTOBER 4, 2022

You also need to market your items, engage with your audience, and monitor your performance using powerful analytics. Data Analytics. Shopline provides a real-time analytics dashboard that gives insights into customer data, traffic, marketing performance, which products sell best, etc. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Algopix

JULY 26, 2023

Furthermore, advancements in mobile technology have enabled consumers to make purchases on-the-go, further boosting eCommerce sales. Shopping cart solutions facilitate the online purchase process by allowing customers to add products to their cart, review items, and proceed to checkout securely. What are Shopping Cart Solutions?

Shopping Carts 125

Shopping Carts Payment Services 3dcart eCommerce Platforms 125

Ecommerce Platforms

JANUARY 18, 2021

They also provide customized ecommerce solutions (read our Lightspeed Ecommerce review ). . They’ve been around for about 15 years and offer plenty of solutions for online retailers, such as inventory management, analytics, payment processing, and purchase order management tools. . It has a convenient mobile app.

lightspeed 145

lightspeed POS Shopify Payment Services 145

Ecommerce Platforms

MARCH 24, 2022

The best POS system for coffee shops is a convenient solution for managing transactions, customer data, and inventory tracking in one place. For companies on the move, Square for restaurants POS offers a mobile, flexible, and easy-to-use environment for point of sale transactions. Inventory management with predictive analytics.

POS 104

POS lightspeed Payment Services Shopify 104

Omnisend

JANUARY 22, 2024

Visual appeal, personalization, and other customer engagement marketing strategies inspire desired action. Mobile responsiveness : Optimized formatting for on-the-go reading with smaller screens. It can also build customer loyalty and enhance brand reputation. Data such as purchase history, preferences, and behavior.

Information 88

Information Social Media Shipping Costs Document 88

Ecommerce Platforms

APRIL 5, 2022

A POS solution for iPad is flexible and mobile, so business leaders can conveniently share technology among their team members or take their POS with them to a range of locations. This all-in-one ecommerce system is brimming with functionality, ranging all the way from extensive inventory tracking to comprehensive analytics.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

AUGUST 29, 2022

Referral Candy also integrates with other apps you might be using on Shopify, like ad retargeting tools, email marketing, and web analytics services. With Referral Candy, you can also customize your landing pages and pop-ups however you choose, ensuring they reflect your brand personality.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Algopix

JULY 24, 2023

This feature prevents overselling and stockouts, minimizing the risk of disappointing customers. Customer Information Management Managing customer information effectively is crucial for personalized service and targeted marketing efforts. Analytics and Reporting Data-driven decision-making is essential for eCommerce success.

Payment Services 78

Payment Services Merchant Services Operations Management 78

MagentoBrain

MAY 4, 2023

Magento Business Intelligence is an analytics platform that is designed specifically for e-commerce businesses. It is a cloud-based solution that provides users with the ability to collect, analyze, and interpret data from their online store, allowing them to make informed decisions and optimize their operations.

Magento 52

Magento Payment Services Payments eCommerce 52

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. Zero-Party Data and the Rise of Conversational Commerce.

Customer 191

Customer Retail Information Consumer 191

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Ecommerce Platforms

DECEMBER 28, 2021

The fast and reliable technology starts at a cost of $69 per month, for access to menu management, floor and table management, staff management, tableside ordering, reporting and analytics, and even integrations. Loyalty programs and reward programs. Mobile app access. Pros: Works online and offline. Who is it Best For? ?.

Payment Services 104

Payment Services Payments POS lightspeed 104

Ecommerce Platforms

FEBRUARY 20, 2020

30% of retailers, on the other hand, are focusing on adopting mobile POS solutions, while 41% are hoping to set up integrated ecommerce platforms. Reporting and Analytics. Customer Support. Another area where Square for Retail stands out as one of the best retail POS systems is customer relationship management.

POS 118

POS Payment Services Merchant Services lightspeed 118

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. Mobile Optimization. CRO & Data-Driven Optimizations. Now, brands must look to new tactics to make their customer experience a differentiator. Those data points can include: Search Queries: Recommend products based on a customer’s search terms.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Ecommerce Platforms

FEBRUARY 20, 2020

30% of retailers, on the other hand, are focusing on adopting mobile POS solutions, while 41% are hoping to set up integrated ecommerce platforms. Reporting and Analytics. Customer Support. Another area where Square for Retail stands out as one of the best retail POS systems is customer relationship management.

POS 104

POS Payment Services Merchant Services lightspeed 104

Ecommerce Platforms

JANUARY 12, 2023

You can access a host of Square features from your mobile app too, which makes it easy to manage your business on-the-go. Pros: Ease of use: Square’s dashboard is convenient and easy to use even if you’re accessing everything from a mobile device. You’ll also pay 2.5% on purchase orders. Go to the top.

POS 104

POS Payment Services Shipping Costs Payments 104

Ecommerce Platforms

JANUARY 12, 2023

You can access a host of Square features from your mobile app too, which makes it easy to manage your business on-the-go. Pros: Ease of use: Square’s dashboard is convenient and easy to use even if you’re accessing everything from a mobile device. You’ll also pay 2.5% on purchase orders. Go to the top.

POS 104

POS Payment Services Shipping Costs Payments 104

Ecommerce Platforms

FEBRUARY 23, 2023

10 Great Visit site Read review Visit site Free Plan Available Great for Small Online Stores Freemium plan Mobile Friendly Sell online & In Person 7.3 /10 Security You receive a free SSL certificate that attests to your website’s authenticity and encrypts your customer's data to keep it secure.

BigCommerce 104

BigCommerce Shopify Payment Services Shipping Costs 104

Kissmetrics

OCTOBER 10, 2017

Mobile devices accounted for 19% of US retail e-commerce in 2014, and that’s expected to climb to 27% by the end of 2018. The traffic coming from mobile is much higher. According to Yotpo , mobile accounts for more than half of all e-commerce traffic. Percentage of Returning Customers. Conversion by device type.

eCommerce 207

eCommerce Shipping Costs eCommerce Platforms Mobile 207

iVend

MAY 11, 2022

Create differentiation and awareness – imaginative promotions can create a customer experience that sets a retail business apart from its competition , and keep it at the forefront of shoppers’ minds. The data enables greater insights and further tailoring of future promotions.

Retail 52

Retail POS Technology Customer Data 52

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. Open architecture takes an API-first approach that enables developers and tech teams to easily integrate personalization into the customer shopping journey.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

BigCommerce

JUNE 27, 2017

In this environment, customer loyalty is tricky to maintain, as rival websites can easily snatch your customer away. An example of this would be adjusting the sequence of product categories to match a customer’s frequently viewed items. Issues of competition and differentiation.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275