article thumbnail

How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104
article thumbnail

How Conversational AI Keeps Retailers Running Efficiently and Effectively

Retail TouchPoints

For others, that means empowering employees with predictive analytics in real time to boost sales and increase loyalty. They can engage the live chat function on the site to talk to a salesperson and find out when the shoes might be available. Real-Time Support for Employees – Online and In-Store.

Retail 306
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember.

article thumbnail

Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game? Besides integrating a live chat widget on their sites, ecommerce IT support services provide a reliable ecommerce help desk, offering assistance whenever you encounter technical and non-technical issues.

article thumbnail

How to Monetize YouTube Videos

Kissmetrics

All your analytics for things like advertising will be shown in YouTube Studio and AdSense, so check in regularly to see how you’re doing. This money is then paid to you via Google AdSense, where you can keep track of all your analytics. Super Chat and Super Stickers. How to Turn on Super Chat and Super Stickers.

Live Chat 316
article thumbnail

Moving Your Business From Offline To Online: Strategies In 2024

RetailMinded

Content Marketing Agencies Once you’ve established trust between you and your customers, and made some analytics on what their preferences are, comes the time to create engaging content. Having multiple channels as a means of communication is nice, but experts say that a live chat option is so far the most appealing.

article thumbnail

How to Do Customer Engagement If You’re In a Unique Niche

Kissmetrics

To get this information, you can use a number of different platforms, but Google Analytics is probably the easiest (and it’s free). To find demographics in Google Analytics, go to the sidebar and navigate to Audience > Demographics > Overview. Because Google Analytics is so lacking here, consider doing some more research.

Customer 228