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Agent Desktops: The Silent — And Costly —Tax On Your Agent’s Time And Energy

Forrester eCommerce

Co-authored with Kate Leggett. Kate lives this with her contact center and CRM clients. I’ve asked before if it’s a given that employees should use frustrating systems. Should employees be forced to endure extra effort just because they choose to work at a company?

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FTC Looks to Block Tapestry’s $8.5 Billion Acquisition of Capri Holdings

Retail TouchPoints

Saying that Tapestry ’s planned purchase of Capri Holdings would eliminate head-to-head competition in the “accessible luxury” handbag market, the Federal Trade Commission (FTC) has authorized a lawsuit to block the $8.5 billion deal.

Fashion 147
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Three Key Considerations Affecting Retail Design in 2022

Retail TouchPoints

Colberg Architecture is a Certified Minority Business Enterprise (MBE) with the City and State of New York and the Port Authority of New York and New Jersey. Colberg has worked on prominent retail store rollouts across the world, aligning architecture and in-store design with brand identity.

Retail 249
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Designing Experiential Retail: How Design can Maximize Store Performance

Retail TouchPoints

Colberg Architecture is a Certified Minority Business Enterprise (MBE) with the City and State of New York and the Port Authority of New York and New Jersey. Colberg has worked on prominent retail store rollouts across the world, aligning architecture and in-store design with brand identity.

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Make It Big 2022: Everything You Need to Know About the Virtual Bigcommerce Conference

Ecommerce Platforms

Kate Ancketill. Kate Ancketill, the Founder and CEO of CDR Creative Intelligence, comes to the Make it Big Conference as a keynote speaker to discuss the Metaverse and how retail fits into that future.

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How Adore Me is Driving Awareness Around Social Algorithm Bias

Retail TouchPoints

Kate O’Neil, author of the book Tech Humanist and an expert on the convergence of digital and physical life, explained: “Algorithms need to be trained on some kind of data set, so our participation in these platforms is feeding the beast, in a sense. These social media algorithms are further refined based on user engagement.

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The Top 5 Real Time Banter Episodes of 2020

Liveintent

Bombas chief marketing officer Kate Huyett took a deep dive into how the direct-to-consumer apparel brand expertly navigated the constant fluctuations of 2020. (Or Chad White, head of research at Oracle CX Marketing Consulting and author of Email Marketing Rules, shared his actionable tips for making the most of this opportunity.

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