FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

B2B 148

B2B eCommerce Payment Services SEO 148

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. According to Statista, the B2B eCommerce market worldwide is worth $12.2 That’s more than 6 times the value of B2C ecommerce. trillion (as of 2019).

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Paid Media. Add Chatbots. Personal Touch.

B2B 78

B2B eCommerce Improvements B2C 78

GetElastic

SEPTEMBER 20, 2021

Over the past two years, businesses have had to adapt to a new normal and accommodate for new customer expectations throughout their eCommerce strategy. B2B businesses specifically have felt an unprecedented amount of pressure to expand their B2B offerings and align more with B2C shopping experiences.

B2C 145

B2C B2B Reference eCommerce 145

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

GetElastic

OCTOBER 4, 2018

With a keynote from innovation icon Clayton Christensen, and multiple tracks and workshops spanning commerce best practices, selling on Amazon, and stacking up against Amazon, content management, information architecture and AI, the message was clear: B2B commerce has arrived. Key Takeaways: B2B buyers demand remarkable customer experience.

B2B 162

B2B Workshop Electronics B2C 162

Kibo

DECEMBER 8, 2022

As more consumers and B2B buyers favor omnichannel journeys to complete their purchases, it’s more critical than ever for businesses to have an order management system that can support and enhance those experiences. Evaluating Order Management Systems for B2B Companies.

Management 62

Management B2B B2C Fulfillment 62

Inflow Insights

OCTOBER 14, 2021

If you want to develop powerful B2B eCommerce strategies to attract and convert your customers, you’ll need to invest in a few key areas. In this post, we’ll explain 11 online marketing strategies that B2B eCommerce stores should take advantage of, based on our decades of experience helping all kinds of businesses market themselves.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Kibo

NOVEMBER 1, 2021

It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Groove

MARCH 24, 2022

Our diverse team members bring knowledge to the table in all areas, completely fulfilling our client’s concerns and clearing up any confusion they may have. Our BigCommerce designers are knowledgeable on how to grow BigCommerce businesses, with over 11 years of BigCommerce agency experience. Groove operates using a variety of services.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Retail TouchPoints

APRIL 28, 2022

Creating a unified customer experience across multiple sales channels (B2B and B2C) ensures greater visibility and increases sales opportunities. Following digitization and automation, building an integrated business strategy that connects all channels of commerce can drive sustainable business growth.

Supplies 244

Supplies Shipping Costs Clothing Omnichannel 244

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. If you want to make it big as a B2B ecommerce business in 2020 , you have to adapt, change, and change fast.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Retail TouchPoints

OCTOBER 5, 2021

So how can brands give customers support in a way that fulfills their need for instant gratification, and also feels personal and tailored to them? If you want to enhance your customer experience and increase customer loyalty, you need to offer consumers the option to connect via their preferred method of communication.

Omnichannel 241

Omnichannel Customer Loyalty B2C B2B 241

ESW

DECEMBER 4, 2023

The company leverages its deep understanding of local markets to create unique DTC opportunities that drive customer lifetime value. The solution is headless, API-first, and uses an open source architecture, allowing merchants to individually customize and scale the product offering, creating a strong customer experience.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

BigCommerce

MAY 4, 2018

Traditionally B2B retailers are going direct to consumer. Learn more about the nuances of B2B online selling. It will include current AI business applications and customer-serving AI applications, and provide a forward-looking spin on AI’s long-term implications for online retail businesses. The B2B Workshop. by 2021.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Customization options allow businesses to build more unique and personalized shopping experiences for customers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 264

Technology Retail Customer Experience Presentation 264

Pivotree Blog

JANUARY 11, 2024

In addition, a digital-savvy Gen Z consumer base has established itself as an influential gamechanger with expectations for flawless delivery and impeccable experience,” said Bill Di Nardo, CEO at Pivotree. Pivotree SKU Build has been created to deliver fully enriched and curated SKUs.

Fulfillment 52

Fulfillment B2B Supplies B2C 52

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. This lift was even higher for other retailers, with increases driving higher loyalty and share-of-wallet among existing customers.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Kibo

JANUARY 18, 2023

5 Critical Values From Distributed Order Management in an Omnichannel World As retailers struggle with inventory visibility and fulfillment efficiency, OMS has quickly become the core system needed to successfully run a commerce business. Fulfillment optimization in modern OMS solutions. billion in 2022 to $3.16 billion in 2027.

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

eCommerce 211

eCommerce Shipping Costs Retail Recommendation 211

GetElastic

MAY 13, 2019

It’s no longer about just providing a product or service; the experience brands and businesses deliver to their consumers has become the epitome of what deems success today. And as businesses continue to evolve what their customer experience (CX) strategy should look like, they often look towards the experts for those answers.

Telecommunications 150

Telecommunications B2C Customer Experience B2B 150

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Kibo

FEBRUARY 22, 2023

With omnichannel shopping becoming the norm across B2B and B2C sectors, it’s become increasingly important to have seamless operations across channels. One of the critical components of a successful omnichannel experience is the ability to unify inventory data in real-time and make the inventory shoppable across any sales channel.

Customer 62

Customer B2B Supplies Shipping Costs 62

Kibo

JUNE 20, 2014

Customer Fulfillment is Key to Building a Top-Shelf Furniture Company Started in 1995, OFM has evolved into one of the country’s leading sellers of office furniture for general businesses, schools, government offices and hospitals. It was OFM’s keen appreciation for shipping and fulfillment that first led them to consider Kibo. “We

Fulfillment 62

Fulfillment Customer B2B B2C 62

Retail TouchPoints

NOVEMBER 16, 2023

She brings more than 20 years of B2C and B2B branding and marketing experience across a variety of industries — from retail to rockets. If they don’t, they will miss their chance, others will step in for them, and the opportunity in healthy, wellness-centered foods will pass them by.

Retail 234

Retail B2C B2B Other 234

BigCommerce

NOVEMBER 16, 2017

This requires coordination between multiple teams within your organization, all the way from your marketing team to your fulfillment team –– and several others in between. Pro Tip for B2B. as you get further away from the fulfillment center. Top Ecommerce Shipping Options: Free in-store pickup. LTL freight carriers.

Shipping Costs 420

Shipping Costs Shipping Merchant Services eCommerce 420

Kibo

SEPTEMBER 6, 2022

Headless commerce separates the frontend delivery part of your eCommerce setup (the part that your customers experience) and the backend service provision (checkout, catalog, etc.). . Kibo was recently named a Leader in the latest Forrester Wave B2C eCommerce Solutions, Q2 2022 report. . Headless commerce.

Payment Services 71

Payment Services eCommerce B2C Technology 71

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. The solution is relevant to both B2B and B2C brands and can seamlessly replace or enhance your current integrations, processes, plugins, and systems.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Kissmetrics

NOVEMBER 30, 2020

The Top 7 Options for Customer Service Software. How to Choose the Best Customer Service Software for You. All-in-one systems encompass different types of software, including: Customer relationship management (CRM): CRMs focus on sales and interacting with people to bring them in as customers and retain them long-term.

Live Chat 239

Live Chat Customer B2B Social Media 239

GetElastic

DECEMBER 8, 2021

The most common TLAs are focussed on defining transactional business relationships B2C, B2B, D2C. Let’s examine this Opening Statement: Do we need to draw artificial lines between B2C / B2B / D2C / M2Q etc. So let’s wrap up: “Do we need to draw artificial lines between B2C / B2B / D2C / M2Q etc.

Subscription 78

Subscription Payment Services B2C Payments 78

Kibo

MAY 5, 2022

This is true whether you’re a retailer or a brand, your focus is B2B, B2C, or both, or whatever your use case is (e.g., It’s an approach that’s incredibly focused on the customer experience, making it easy to add or remove features as needed to improve customer satisfaction. .

Games 71

Games Management Fulfillment Multi-channel 71

Kibo

OCTOBER 13, 2022

In addition to the business benefits of composability, it also enables an optimal customer experience. Performance and agility: Composable systems are inherently pluggable and flexible, allowing you to quickly adapt to market changes and customer needs. Composable Commerce Creates a Better Customer Experience.

Shipping Costs 62

Shipping Costs Drop Ship B2C Customer Experience 62

Kibo

JULY 24, 2020

What delivers relevant content to customers based on their preferences and past behavior? Any ecommerce platform that is designed to deliver the best possible customer experience should have native personalization capabilities built in. Personalization does. API-First, Microservices Architecture.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

Kibo

JANUARY 28, 2021

What used to feel like a side project for many brand marketing teams, must now be a core component of the customer experience. Or worse, many brands with closed storefronts suddenly had BOPIS as their only option, but didn’t provide enough information to consumers to deliver a truly good fulfillment experience.

Customer 62

Customer Retail Omnichannel B2B 62

Pivotree Blog

FEBRUARY 27, 2023

“Customers’ expectations for efficiency and personalized experiences have drastically changed, and will continue to evolve at a rapid pace, so it’s essential for commerce platforms to have the agility to respond to these changing needs at speed, and support businesses in meeting them across all channels.”

Supplies 52

Supplies Management eCommerce Platforms Shipping Costs 52