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Building Connected Commerce in the Age of Loneliness

Retail TouchPoints

Mindless scrolling and ‘lurking’ were linked to negative emotional outcomes, whereas digital communication with other people yielded a small net positive. As an ecommerce product executive, I believe that my cohort of peers has a social imperative to develop products with human connection in mind.

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LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag

Ecommerce Platforms

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more. Keep reading to learn more!

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Squarespace vs Bigcommerce: Which is Best for Your Online Store?

Ecommerce Platforms

Very limited App Store Limited payment processing options More of a “this is what you get” setup (the features are plentiful, but you’re restricted when it comes to scaling) Only live chat and email support Not a platform that focuses primarily on ecommerce One of the plans has transaction fees. Squarespace Cons. Bigcommerce Pros.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Live chat for priority requests. Source: Live Chat.

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Askly Review: Simple Multilingual Customer Support

Ecommerce Platforms

Askly for service providers: Widely used by hotels, restaurants, beauty salons and other service providers worldwide, Askly helps service providers to connect with potential clients, arrange appointments, and drive bookings on their websites. There are options for choosing where the chat icon appears on your website.

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Best Small Business Software for 2021: A Round-Up

Ecommerce Platforms

Not only to add extra functionality to your site but also to help you manage other aspects of your business – customer service, marketing, lead generation, etc. Schedule social media posts. You can convert videos to any format to compliment your social media and website content. Answer customer questions.

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HubSpot vs ActiveCampaign: Battle of the CRMs

Ecommerce Platforms

Usually, any limits imposed on these functionalities are extended with the paid plans, which are as follows: Starter – from $45 a month: Here, you get a shared team inbox for managing client engagement, a social media reporting dashboard, and some basic automation tools. Another excellent blogging feature is its SEO optimization.

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