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Building Connected Commerce in the Age of Loneliness

Retail TouchPoints

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

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LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag

Ecommerce Platforms

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more. Keep reading to learn more!

Live Chat 116
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Squarespace vs Bigcommerce: Which is Best for Your Online Store?

Ecommerce Platforms

Very limited App Store Limited payment processing options More of a “this is what you get” setup (the features are plentiful, but you’re restricted when it comes to scaling) Only live chat and email support Not a platform that focuses primarily on ecommerce One of the plans has transaction fees. Squarespace Cons. Bigcommerce Pros.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Live chat for priority requests. Source: Live Chat.

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Askly Review: Simple Multilingual Customer Support

Ecommerce Platforms

Each conversation is automatically archived when the discussion is finished, which is ideal for compliance and training purposes. There’s even an option to request customers start a chat by entering their email, so you can follow up later. Further reading ?

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Jasper Review: Does It Cross a Creative, Ethical Line?

Ecommerce Platforms

For instance, you can generate long-form and short-form content for: Product descriptions Ad copy Bios Recipes Outlines Google ads Email subject lines Headlines Photo captions Social media posts (including Facebook ads) Video scripts and descriptions Homepages Blog posts. Write Your Blog Content. And many more.

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The 8 best Dotdigital alternatives for 2023 (free and paid)

Omnisend

It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. There’s also a help center, a training hub, and guides. Customer support Omnisend offers 24/7 customer support via live chat or email and boasts a response time of less than 3 minutes.