Retail TouchPoints

NOVEMBER 18, 2021

Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. While retailers have taken most of the CX spotlight, shopping malls have had to do plenty of their own work to create a better experience for consumers across all channels. Make loyalty programs experiential and community-oriented.

Consumer 247

Consumer Merchant Services Social Media Technology 247

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' On the show floor, we enjoyed hosting some fireside chats with our fabulous customers Serena & Lily, Pella, and Deckers Brands at our booth. 3) Customer Loyalty is Evolving. What does that mean?

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

GetElastic

SEPTEMBER 26, 2019

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. She is also a sought-after speaker, presenting regularly at conferences such as GrowthHackers, Brand Innovators, and Oracle Open World. Twitter LinkedIn. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

GetElastic

JULY 20, 2017

This post is based on a keynote by Brad Rencher , Executive Vice President and General Manager of Adobe at the Summit 2017 conference. Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. We are riding an “experience business” wave. Hold the anchovies!”

Customer Experience 140

Customer Experience Technology Social Media Demo 140

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Omnisend

APRIL 15, 2021

It’s a more organic style of marketing—as opposed to paid advertisements—that thrives from word of mouth, building loyal customer relationships that make your company or brand synonymous with positivity. To explain what customer engagement marketing is, you first need to understand what customer engagement provides for a business.

Live Chat 78

Live Chat Customer Marketing Social Media 78

RetailMinded

JULY 29, 2023

Omnichannel retailing involves integrating web, mobile, and in-store platforms for heightened convenience in customer shopping experiences. Retailers must continuously update all their channels so customers can access the same information across different platforms. Zoom For virtual meetings, Zoom is an excellent tool.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Omnichannel retailing involves integrating web, mobile, and in-store platforms for heightened convenience in customer shopping experiences. Retailers must continuously update all their channels so customers can access the same information across different platforms. Zoom For virtual meetings, Zoom is an excellent tool.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

FEBRUARY 1, 2022

Hughes will take the stage at the Retail Innovation Conference & Expo to explore why consumer connection is so often lost in the digital realm, and how brands and retailers can tap a tactical scorecard to help them assess and enrich personal relationships. Registration is now open for the Retail Innovation Conference & Expo.

Consumer 208

Consumer Travel Social Media Retail 208

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. We have a team that is focused on omnichannel experiences so we don’t just fall back into our channel silos.”.

B2C 150

B2C Omnichannel Channel Customer Experience 150

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. That customer is three times more valuable to us than a single-channel customer.”

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. Bob Johnson’s Computer Stuff won the Innovation Award for Customer Experience. Silver Jewelry Club has you beat.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Ecommerce Platforms

DECEMBER 23, 2019

The success of the entire system depends on how you capitalize on your customer interaction opportunities without compromising the corresponding customer experience. You get to run campaigns on channels like email, social media, live chat, phone calls, web conferencing, and self-service customer portals.

Social Media 129

Social Media Management Multi-channel Mobile 129