GetElastic

SEPTEMBER 6, 2021

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. She is also a sought-after speaker, presenting regularly at conferences such as GrowthHackers, Brand Innovators, and Oracle Open World. Richard Isaac , CEO, Real Decoy.

B2B 144

B2B eCommerce White Paper Seminar 144

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. Fortunately for her company, “value is a great entry point for loyalty as it relates to resale, and we see resale as a customer loyalty play.”

Mobile 246

Mobile PayPal Consumer Customer Loyalty 246

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. It’s free!

Merchant Services 337

Merchant Services Cryptocurrencies Payments Payment Services 337

Optimizely

AUGUST 9, 2018

Whether you couldn’t attend the conference yourself, or you couldn’t see every session you wanted while you were there, we’ve got you covered. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. Seamless Customer Experience Wins.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

GetElastic

SEPTEMBER 26, 2019

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. She is also a sought-after speaker, presenting regularly at conferences such as GrowthHackers, Brand Innovators, and Oracle Open World. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

GetElastic

JULY 20, 2017

This post is based on a keynote by Brad Rencher , Executive Vice President and General Manager of Adobe at the Summit 2017 conference. Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. We are riding an “experience business” wave.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Retail TouchPoints

NOVEMBER 18, 2021

Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Make loyalty programs experiential and community-oriented. Customer loyalty has taken a hit during the pandemic, but brands like Peloton are going the extra mile by focusing on community activation and collaboration.

Consumer 264

Consumer Merchant Services Social Media Technology 264

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' On the show floor, we enjoyed hosting some fireside chats with our fabulous customers Serena & Lily, Pella, and Deckers Brands at our booth. 3) Customer Loyalty is Evolving. What does that mean?

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Omnisend

APRIL 15, 2021

It’s a more organic style of marketing—as opposed to paid advertisements—that thrives from word of mouth, building loyal customer relationships that make your company or brand synonymous with positivity. To explain what customer engagement marketing is, you first need to understand what customer engagement provides for a business.

Live Chat 78

Live Chat Customer Marketing Social Media 78

RetailMinded

JULY 29, 2023

Personalizing the Customer Experience The era of relying on a uniform approach for customers has evolved significantly. In the current context, individual customers yearn for a bespoke experience that caters precisely to their distinct requirements. Zoom For virtual meetings, Zoom is an excellent tool.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Personalizing the Customer Experience The era of relying on a uniform approach for customers has evolved significantly. In the current context, individual customers yearn for a bespoke experience that caters precisely to their distinct requirements. Zoom For virtual meetings, Zoom is an excellent tool.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

FEBRUARY 1, 2022

Hughes will take the stage at the Retail Innovation Conference & Expo to explore why consumer connection is so often lost in the digital realm, and how brands and retailers can tap a tactical scorecard to help them assess and enrich personal relationships. Registration is now open for the Retail Innovation Conference & Expo.

Consumer 243

Consumer Travel Social Media Retail 243

ChannelAdvisor

JULY 3, 2017

For Portas, it is essential to know your customer. This means knowing who your target customer is and how you appeal to them. Customer Loyalty. Use data from social media and analytics to know what makes your customers tick and come back, explained Portas. So what are the trends going forward?

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. Silos are the enemy, and the first step to an omnichannel experience is organizing your team to reflect that.

B2C 150

B2C Omnichannel Channel Customer Experience 150

BigCommerce

NOVEMBER 13, 2017

Customer Loyalty. Customer Lifetime Value. What we got back were hundreds of submissions from online brands building visionary developments that drive growth opportunities, solve business challenges, and deliver outstanding customer experiences above and beyond traditional online retail. Time Saved. Money Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. Overcoming BOPIS Challenges Although BOPIS can confer major benefits, it also comes with challenges.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Ecommerce Platforms

DECEMBER 23, 2019

The success of the entire system depends on how you capitalize on your customer interaction opportunities without compromising the corresponding customer experience. It’s a cloud-based SaaS solution that powers multichannel customer relationship management via an intuitive system.

Social Media 129

Social Media Management Multi-channel Mobile 129