Retail TouchPoints

JUNE 23, 2020

The retailer hopes to eliminate silos and unify customer data to drive more intelligent omnichannel engagement across email, mobile, social media, SMS and its retail stores. Stateside Sports is aiming to double its customer database and retail presence within the next two years.

Customer Data 289

Customer Data Omnichannel Customer eCommerce 289

Retail TouchPoints

AUGUST 2, 2023

Successful “challenger” offerings in just about every category under the sun rose to unprecedented heights, almost solely on the backs of social media and good branding. We have folks with 10-plus years of experience in 3PL shipping logistics, customer service and demand planning.

Omnichannel 229

Omnichannel Social Media Shopify Shipping Costs 229

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Optimizely

APRIL 3, 2018

What matters more to your B2C business — a new customer buying your product or the new marketing channel that brought in the new customer? The marketing channel is only important because it brought in that new customer. Instead, you need to shift your focus from “which channel should we optimize next?”

Channel 327

Channel Marketing B2C Omnichannel 327

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more. This is where cross-channel tracking becomes invaluable.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 222

B2B eCommerce BigCommerce Omnichannel 222

Wiser

FEBRUARY 6, 2023

A shopping experience that spans channels, allowing customers to engage with a brand online, in-store, and in between. According to Commbox , 90 percent of consumers use multiple channels when making purchases. This means that any businesses that aren’t already creating an omnichannel experience are lagging behind.

Omnichannel 145

Omnichannel Channel Social Media Consumer 145

Retail TouchPoints

DECEMBER 14, 2020

As businesses move online, quickly adapting to maintain a seamless customer experience has become mandatory. In this context, high-quality relationships with customers are both more demanding and harder to grasp. To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience.

Omnichannel 230

Omnichannel Live Chat Channel Improvements 230

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. What is Omnichannel Support? This way, your customers always get accurate answers.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

AUGUST 28, 2020

The idea is that you can get the barometer from your customer, take a stand on something that’s relevant to them and actually modify how your business works because a lot of things are far more transparent — that’s kind of how you want to do it in the big picture, and you can use social media channels for that,” said Conder. “I

Omnichannel 334

Omnichannel Retail Social Media Customer 334

ROI Revolution

MAY 6, 2021

Of course mobile, social and physical commerce aren’t too far behind on the priority list. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach isn’t new.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. We will experiment with different offline retail formats accordingly.

Omnichannel 218

Omnichannel Toys Supplies eCommerce Platforms 218

Retail TouchPoints

JULY 29, 2021

Carolyn Bojanowski has been with Sephora since the days when “Friendster was the social media channel of choice,” as she puts it. For those who are a bit fuzzy on social media history, that equates to 16 years. RTP: Anything else on the omnichannel front that you have your eyes on now stores have reopened?

Live Chat 278

Live Chat Omnichannel Social Media Payment Services 278

Retail TouchPoints

MARCH 17, 2023

In her new role she will be responsible for strategically driving Glossier’s global business across all channels of distribution, including ecommerce, retail and wholesale. She will also lead omnichannel integration, customer experience and strategy and overall business execution.

Marketing 233

Marketing Omnichannel Social Media Customer Experience 233

Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail.

Omnichannel 62

Omnichannel Retail Social Media Demo 62

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 216

Shipping Costs Improvements Live Chat Retail 216

Optimizely

MAY 3, 2018

If you hear the words “omnichannel marketing strategy” and get the same urge to Google, you’re not alone. Omnichannel is simultaneously one of the most buzzed-about concepts in marketing, and one of the least understood. What is omnichannel marketing? First, let’s put omnichannel in context. But don’t panic!

Omnichannel 220

Omnichannel Marketing B2C Channel 220

BigCommerce

SEPTEMBER 12, 2017

It’s a complex process, and it’s why omni-channel selling is so important. Both BigCommerce and Square exist to make shopping easier and more enjoyable for both sellers and customers, whatever the platform. Get your free comprehensive omnichannel report now. What is omni-channel retail? on Amazon, eBay, Facebook, B2B ).

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

iVend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. Learn more about how we’re enabling omnichannel integration.

Customer Experience 98

Customer Experience Customer Retail Channel 98

Retail TouchPoints

AUGUST 17, 2022

During a recent episode of Experience Insiders, Jill Feldman, VP and General Manager of Kids Foot Locker, shared how the retailer is shaping its strategy to align with new consumer behaviors and preferences, especially for the back-to-school season. .

Social Media 266

Social Media Omnichannel Apparel Consumer 266

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. What customers want and what retailers are currently offering still isn’t matched up, even though as a business owner you do your best to meet their needs whenever and wherever you can. Getting smarter about sales channel strategies. Free Download. What’s the solution?

Channel 381

Channel Consumer Omnichannel Shipping Costs 381

Retail TouchPoints

JANUARY 27, 2021

Founded in 2011, MeUndies initially stood out with its bold, colorful and pop culture-infused prints as it acquired a loyal customer base through social media. With nearly one million followers across social media platforms, MeUndies taps into its community to build dialogue and uncover new ideas for products and prints. “We

Omnichannel 245

Omnichannel Social Media Subscription Apparel 245

Optimizely

JANUARY 30, 2018

True omnichannel marketing is tough to do well. But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. A study from IDC also showed that consumers who shop on multiple channels have a 30% higher lifetime value.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 96

POS Omnichannel Retail Social Media 96

ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. If you are over-invested in any one channel to sell your goods or products, and that channel goes away for any reason, you’ll be in a tight spot,” said Sharon Gee, Sr. “If

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. How brands and retailers can provide a truly omnichannel customer experience. I asked Chris more about his experience in the retail industry, and why he started Omni Talk. Omnichannel Retailing: Risks, Rewards, and Mistakes.

Omnichannel 148

Omnichannel Retail Merchant Services Payment Services 148

365 Retail

MARCH 13, 2023

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

Omnichannel 73

Omnichannel eCommerce Shipping Costs Social Media 73

Smile.io

JUNE 13, 2022

Our shopping experience today is unified across multiple channels and crosses different platforms. Generating a sale doesn’t always happen through one channel. This lends to merchants adopting omnichannel commerce strategies, having each channel connected and offering the same level of experience.

Omnichannel 60

Omnichannel Social Media X-cart Merchant Services 60

ESW

APRIL 3, 2023

As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. To meet that demand, retailers and brands with DTC channels cannot depend on ecommerce sites alone.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. When Google mapped the post-pandemic shopping journey, they found that consumers use multiple online and offline sources to research products, including search engines, online video, social media, in-store browsing, TV ads, word of mouth, and more. Source: Google.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. This may include a brand’s website, social media accounts, mobile app, or physical stores. An omnichannel strategy seeks to deliver a cohesive message across all channels. Click Here.

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

NOVEMBER 3, 2023

Digital is not a channel, platform or technology — it’s a business driver,” said Preis. Digital Through and Through Now, even though brick-and-mortar retail has regained some of its luster post-pandemic, Anthropologie is still very much a digital-first organization.

Channel 258

Channel Apparel Customer Marketing 258

lateshipment

MAY 1, 2024

Reduced Costs & Overheads – It brings together multiple support channels under a centralized platform allowing you to switch between various channels with ease. You do not have to invest in multiple tools to manage customer queries. This will ensure that no customer query goes unnoticed.

eCommerce 130

eCommerce Payment Services Customer Live Chat 130

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 208

Retail Article Omnichannel Customer Experience 208

SellBrite

JANUARY 5, 2018

Omnichannel strategies have the power to create memorable, lasting experiences for consumers. And the better the experience, the higher chance you have of landing higher lifetime value customers. Omnichannel is a new type of strategy that is tough to implement. What even is omnichannel? Image Source).

Omnichannel 149

Omnichannel eCommerce Customer Multi-channel 149