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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

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CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

Retail TouchPoints

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. Far fewer respondents ( 56% ) said that more expensive product assortments would lead them to have higher expectations. “We

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How to Overcome E-commerce Shipping & Delivery Challenges

lateshipment

Frequent Shipping and Delivery Challenges and How You Can Overcome Them High Shipping Costs Skyrocketing shipping costs are the most frequent challenge for both e-commerce merchants and customers. A not-so-fun fact is that shipping is arguably one of the biggest cost-centers for any e-commerce business.

eCommerce 130
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6 Tips to Get the Best out of Your Package Shipping Carrier

lateshipment

While it’s no secret that free package shipping does not actually exist and the seller is the one who has to pay for it, international shipping either costs loads of money for a brand, requires lots of workforces, or both. And suddenly, shipping internationally becomes a true headache. Quit Overpaying for Shipping.

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10+ E-Commerce Memes On Post-Purchase Experiences

lateshipment

experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent. Because, here’s what happens — On average, 1 in 5 parcels shipped face delivery issues, such as delays and getting lost, and customers are aware of this — making them constantly worry that their package would be one of them.

eCommerce 130
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ShipBob vs Deliverr: Choosing the Best Ecommerce Shipping Option in 2020

Ecommerce Platforms

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. You can also estimate your fulfillment cost per order, storage cost per unit, and much more.

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Brian Beck on Pricing Strategies to Manage Channel Conflict in B2B Commerce

GetElastic

Channel conflict is largely centered on product price. Manufacturers have the ability to sell products at a lower price, as they can now capture the “retail” profit margin on the product. Manufacturers have the ability to sell products at a lower price, as they can now capture the “retail” profit margin on the product.