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The Limited Role of AI in Ecommerce

Retail TouchPoints

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

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3 Ways to Maximize Zero-Party Data Collection During Black Friday and Cyber Monday

Retail TouchPoints

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. In the process, the retailer can gather information about color preferences, style inclinations and even travel plans.

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How Retailers Can Create A Positive Returns Experience Post-BFCM and Throughout 2023 

RetailMinded

A return doesn’t need to be the end of the customer relationship, but how it’s handled can make or break it. A positive eCommerce returns experience has been shown to retain customers, boost revenue and create positive brand impressions. How can online retailers prepare for the slew of inevitable returns during holiday season?

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Four Customer Experience and Commerce Trends That Will Define 2021

Retail TouchPoints

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.

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5 Alternatives to Wanelo

Kissmetrics

With Shopkick, you can be assured of driving customer loyalty. As you probably know, customer loyalty is a major ingredient for growth, particularly in a competitive market. Zulily was originally established as a platform specializing in selling children’s clothing online.

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How to Recession-Proof Your Online Retail Business Without Raising Prices

Korona

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Launch or ramp up a rewards program.

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The Rising Tide of Returns: Handling the Post-Holiday Surge  

ESW

The flood of post-holiday returns is a perennial headache for brands and retailers. But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. Build loyalty In today’s competitive landscape, building brand loyalty is essential.

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