Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

Automotive 278

Automotive Food and Beverages eCommerce Consumer 278

Retail TouchPoints

JUNE 28, 2022

Over a longer-term period, the Fetch Price Index Inflation Report: Record Breaking Grocery Prices Changing How Consumers Shop , which examined 375,000 shoppers’ habits over 195 million in-store and ecommerce purchases over 24 months , showed that consumers were purchasing fewer items, with a year-over-year decline in units per trip of 10.2%.

Customer Data 282

Customer Data Customer Retail Consumer 282

UpSellIt

JANUARY 19, 2022

The Rise of Home Furnishings Ecommerce. Home is where the heart is, and ecommerce is where the opportunity is. Home furnishings consumers have come to expect a brick and mortar-level customer experience online. A 2021 survey shows that 69% of US furniture retailers intend to increase their focus on ecommerce.

Home Furnishings 124

Home Furnishings Recommendation Comparison Shopping Home Shopping 124

AcquireConvert

NOVEMBER 24, 2022

Ecommerce businesses need to test different versions of the calls to action, for instance. Address verification service (AVS): a service used by credit card processors to verify that the billing addresses of customers match the addresses on their credit card statements. Buyer personas: fictional profiles of ideal types of customers.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

SellBrite

MAY 6, 2019

Although it has fewer users than other social media platforms, Pinterest is emerging as a leader for ecommerce. Women still make up the majority of users —in fact, 80% of users are women — but Pinterest is now a place for ecommerce businesses to interact with users and generate more sales for their businesses.

eCommerce 141

eCommerce Social Media Comparison Shopping SEO 141

Kissmetrics

APRIL 10, 2018

I’m going to show you how to wow your customers with Facebook Messenger. I’ll help you figure out how to do this so well it won’t just improve your customer experience, it will also boost your sales. Not only that, Chatbots could save insurance, financial services, sales, and customer service departments $174 billion.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

OrderDynamics

JULY 23, 2019

As e-commerce adoption increases, today’s customer journey is spread across multiple channels such as website, mobile app, physical store and social media. Therefore, merchants need to identify each customer as the same individual no matter what channel or device they use.

Arts 50

Arts Retail Channel Comparison Shopping 50

Retalon

AUGUST 20, 2019

While many businesses have both real-world and virtual storefronts, there are also business entities that operate solely in the e-commerce arena. This has spurred a lasting debate about whether or not brick-and-mortar stores will remain relevant as more and more consumers subscribe to the convenience of shopping online.

Shipping Costs 32

Shipping Costs Retail eCommerce Fulfillment 32

Retalon

AUGUST 20, 2019

While many businesses have both real-world and virtual storefronts, there are also business entities that operate solely in the e-commerce arena. This has spurred a lasting debate about whether or not brick-and-mortar stores will remain relevant as more and more consumers subscribe to the convenience of shopping online.

Shipping Costs 32

Shipping Costs Retail eCommerce Fulfillment 32

OrderDynamics

JUNE 27, 2018

E-Commerce and Physical Stores: How Do They Stack Up? With traditional e-commerce giants like Amazon making the move to open brick-and-mortar locations, the trend towards an omni-channel retail experience is undeniable. What are the Benefits of E-Commerce? . Customer experience.

eCommerce 50

eCommerce Comparison Shopping Channel Omnichannel 50

Retail TouchPoints

MARCH 23, 2021

For years, brick-and-mortar (B&M) retailers have grappled with how to remain relevant in the ascendant era of ecommerce. A customer goes into a store to check out a product. Retailers everywhere are looking to fill the gap, and stores are scrambling to create engaging in-person experiences. You know the drill.

Comparison Shopping 279

Comparison Shopping Demo Consumer Shipping Costs 279

BigCommerce

AUGUST 13, 2018

It’s all about moving beyond your website and exploring channels such as marketplaces, social media, and comparison shopping engines. Consumers Are Shopping in More Locations Than Ever. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263

SellBrite

FEBRUARY 4, 2021

Multichannel distribution isn’t optional if you want to build a thriving ecommerce business. To successfully start your journey as a multichannel ecommerce seller, you need to arm yourself with the right knowledge and tools. NovelTea Tins distributes its products via multiple ecommerce and physical channels.

Multichannel 152

Multichannel Payment Services Merchant Services Shipping Costs 152

Retalon

SEPTEMBER 11, 2020

Demand forecasting drives most of the business’ performance metrics by reducing inventory costs, increasing turnover, and improving the customer experience. On top of that, even smaller retailers must address the multi-channel reality of today’s shopping environment. But those factors are just the tip of the iceberg.

Retail 41

Retail Payment Services Multi-channel Payments 41

SellBrite

JUNE 3, 2021

Many ecommerce sellers start their selling journey on one platform, such as an online store or a marketplace. Multichannel selling is the selling of products on more than one sales channel—marketplaces, social media, comparison shopping engines, and so on. Maximize the fixed costs associated with running an ecommerce business.

Multichannel 94

Multichannel eCommerce Shipping Costs Merchant Services 94

Retail TouchPoints

JUNE 8, 2021

Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. Addressing the costs associated with shipping and handling is often one of the easiest ways to improve the overall customer experience. The True Cost of Shipping.

Shipping Costs 184

Shipping Costs Shipping Shopping Carts Small Business Retail 184

GetElastic

AUGUST 13, 2019

Not only does this impact customer experience, mobile page load speed is a critical search ranking factor (yes, Google measures the time it takes for a click to your site to bounce back to the SERPs). Giving customers time to “behave” on your site allows you to show more relevant popups, thus convert more mobile visitors.

Mobile 165

Mobile Merchant Services SEO Shipping Costs 165

GetElastic

MARCH 2, 2018

Pricing managers can control this kind of supply and demand / yield management pricing with rules in an ecommerce solution. Customers are interacting with brands in new ways, on more platforms. The new commerce challenge is that companies must now attempt to sell to (and price for) a market segment of one.

Comparison Shopping 120

Comparison Shopping Supplies Merchant Services Social Media 120

SellBrite

DECEMBER 16, 2020

If you’re unfamiliar with how Google advertising works, check out our guide to using Google Ads for ecommerce.) Research by Yotpo, a major ecommerce review platform, finds an average lift of 24% in CTR for Google Shopping ads that include product ratings and a 17% increase in CTR for text ads with seller ratings.

Merchant Services 150

Merchant Services Shipping Costs Gifts Customer 150