ESW

JANUARY 16, 2024

The flood of post-holiday returns is a perennial headache for brands and retailers. But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. Returns by category Some retail categories see more returns than others.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

365 Retail

DECEMBER 7, 2021

Starting a retail business can be challenging nowadays due to the amount of competition you face, especially in online sales. Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Relaxation Products.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Korona

FEBRUARY 9, 2023

Use Product Returns to Your Advantage And Offer Free Shipping Another way to improve your retail store’s performance is to implement lenient return policies. These policies encourage consumers to take a chance on products they would otherwise hesitate to purchase. Choose tactics that will encourage customer loyalty.

Improvements 98

Improvements Payment Services POS Payments 98

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Sailthru

MAY 2, 2018

There’s a reason they call it the app graveyard: The average consumer has more than 90 apps downloaded. But after 30 days, only about 3% of customer-installed apps are still actively used. Many brands try to buy app downloads, which isn’t great for customer loyalty.

Mobile 60

Mobile Download Customer Loyalty Omnichannel 60

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. Their responses could help you improve sales and meet more consumer expectations in this digital age. Consumers are looking for the best of both worlds.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience.

Social Media 62

Social Media Retail Mobile Omnichannel 62

lateshipment

MAY 26, 2022

This lack of effort by brands in the post-purchase leads to a big post-purchase gap coupled with carrier errors, customer anxiety, complicated delivery, and returns experiences. The Big Post-Purchase CX Gap in Online Retail (And What It Really Means to Your Business). The Impact of Post-Purchase CX Gap on Consumers.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Wiser

JUNE 26, 2018

There’s hope for the traditional, walk-in business in this fast-paced, tech-savvy era of retail. Many consumers and business owners are only choosing to see the 16 percent of brick and mortar retailers who are planning to decrease their locations within the year. Engage customers with social media tactics. .

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

Omnisend

JANUARY 8, 2024

Rewards from loyalty and referral programs drive repeat purchases. They encourage 57% of consumers to buy again. Here’s how to get repeat customers through effective referral programs: Offer attractive rewards while ensuring they don’t reduce your profits Invest in reliable referral software. There’s no one-size-fits-all rate.

Customer 88

Customer Customer Retention Social Media X-cart 88

GetElastic

OCTOBER 21, 2022

He spent years in direct marketing having co-founded a successful catalog firm, and was recently named a Top 50 Global Thought Leader on Customer Loyalty. He now focuses his efforts on covering all content related to the future of retail and its changing landscape in the United States. B2B eCommerce Experts.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more. What Loyalty?

Retail 232

Retail Omnichannel Shopping Carts Consumer 232

Payoneer

FEBRUARY 22, 2023

However, despite the coronavirus pandemic’s boost, eCommerce in Nigeria faces several challenges, including inadequate logistics infrastructure, limited payment options, high shipping costs, and low consumer trust. Partnering with other reputable brands in your industry can help build credibility and customer trust.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

OrderDynamics

APRIL 25, 2019

It can be an opportunity to engage customers. Yet, if done poorly it harms customer loyalty. For a look at why customers like BOPIS as in-store experiences, take a look at the ICE model. After all, locating it at the back means consumers have to walk the entire store to get to it. Lessons from 300 Retail Journeys.

Retail 57

Retail Management Customer Loyalty Technology 57

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Sign up for our weekly newsletter.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Fabric

AUGUST 8, 2023

A recent survey found that 73% of consumers have experienced a delivery failure and the top issues cited were late delivery, delivery not arriving when expected, and length of time to make delivery. This includes on-shelf, in-transit, and on-order inventory at distribution centers, retail stores, suppliers, and more.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retalon

SEPTEMBER 22, 2021

Evidently, BOPIS retail fulfillment strategies aren’t just temporary fixes for social distancing. With increasing popularity among consumers, BOPIS ‘success last year just accelerated what was already happening. BOPIS should be part of your retail business’s future. So, if it isn’t already.

Shipping Costs 41

Shipping Costs eCommerce Payment Services Fulfillment 41

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. In fact, recent McKinsey industry research found that when delivery (fulfillment) times are too long, almost half of consumers will shop elsewhere. Optimizing the order fulfillment process flow – 5 retail operations.

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Now is the time to rethink fulfilment and adopt more flexible models, such as multi-node distribution, to ensure business continuity and customer satisfaction. Supporting an Omnichannel Future.

Fulfillment 150

Fulfillment Supplies Retail Shipping Costs 150

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. See How Elastic Path Delivers Unique Customer Experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

365 Retail

MARCH 27, 2024

Mobile commerce is an essential part of today’s digital economy as consumers are increasingly using smartphones and tablets to discover new products. And M-commerce retail sales are set to exceed £100 billion in 2025. As of Q4 2023, over half of global website traffic originates from mobile devices.

Mobile 58

Mobile Omnichannel Order Fulfillment Customer Experience 58

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

lateshipment

FEBRUARY 10, 2021

2020 has been a watershed year for retail. To keep up with the rise in eCommerce and the sound change in consumer behavior, businesses need to put post-purchase CX at the center of their growth and retention strategies. The Big Post-Purchase CX Gap in Online Retail (And What. High customer anxiety before order delivery.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. 2020 has been a watershed year for retail. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience (CX)” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

Consumer Behaviour Amidst the Rise of eCommerce. 2020 has been a watershed year for retail. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

Omnisend

MAY 24, 2021

In this article, we’re going to look at some of the best customer analytics software, learn exactly how it works, and find out how you can use your customer data to implement things like omnichannel marketing and highly personalized automated messaging. How can you use customer analytics to nail your omnichannel strategy?

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Imagine that a technology retailer sells consumer tech such as laptops, mobile phones, and accessories.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

Ecommerce Platforms

NOVEMBER 11, 2019

Put differently, an ecommerce retailer needs customers to hit the checkout button over and over again. . And to do that concisely, a wide-reaching loyalty program would suffice. It precisely works for both brick and mortar stores, and online retailers in a pretty much incisive way. . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

iVend

SEPTEMBER 14, 2021

Read More Online growth = returns growth Online shopping has always had a higher rate of returns than brick and mortar – according to industry analysts Retail Dive, whilst store returns sit at 9%, online returns are more than double this rate at around 20%.

Customer Experience 96

Customer Experience Customer Customer Loyalty eCommerce 96

365 Retail

MAY 5, 2023

As a powerful tool grounded in data-driven insights and decision-making, AI has expanded its role beyond mere robotics to encompass a wide range of applications that optimize and enhance retail operations. This has led to increased customer satisfaction and higher conversion rates for online retailers.

Retail 81

Retail Social Media eCommerce Technology 81

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JANUARY 5, 2022

That means total retail sales growth will amount to 2.5% The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. of total retail sales.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. 95% of shoppers say convenient delivery is a major decision factor when they’re choosing who to buy from online.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. COVID-19 brings increased consumer openmindedness. are seeing customers be less willing to pay full price. April 13 update. trillion by 2025.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148