Retail TouchPoints

SEPTEMBER 19, 2022

What it doesn’t sound like is a recipe for providing the superior customer service today’s consumers demand. Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. So they end up telling a customer the wrong information. Sound familiar?

Marketing 230

Marketing Retail Information Customer Retention 230

Retail TouchPoints

JULY 21, 2022

For years, consumers have known that their behaviors have been tracked. But as more outside forces shine a spotlight on how those behaviors are turned into data that is leveraged for monetary gain, consumers are looking for more control over their information — and marketers are scrambling to keep pace. “And adults and 125 marketers.

Marketing 273

Marketing Consumer Information Customer Retention 273

GetElastic

APRIL 28, 2022

direct-to-consumer (DTC) eCommerce sales reached 129 billion, and are projected to reach 151 this year. DTC eCommerce is an eCommerce business model in which brands sell directly to their end customers, as opposed to using third-parties such as wholesalers, distributors, or other retailers. In 2021, U.S. Now isn't that crazy!

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Kissmetrics

FEBRUARY 11, 2021

If you are like most consumers, ethics matters a lot. Consumers are attracted to brands that promote sustainability, environmental causes, and social responsibility. It is a philosophy focused on using values like honesty, fairness, and social responsibility to build quality relationships with consumers.

Social Media 275

Social Media Marketing Beauty and Health Consumer 275

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Friendly return policy. Offer a customer-friendly returns process.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. The era of transactional e-commerce is no more; today’s consumers demand relational e-commerce that fosters creativity and discovery.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

FEBRUARY 16, 2021

Gamified content is exactly what Gen Z is used to–easily-consumable, visual, and highly-addictive. Augmented reality tricks, old-school lottery, or gamified loyalty programs can help you to get customers’ attention and have them perceive your brand with long-term positive feelings, resulting in better engagement and additional sales.

Marketing 179

Marketing Gifts eCommerce Games 179

Korona

FEBRUARY 9, 2023

Use Product Returns to Your Advantage And Offer Free Shipping Another way to improve your retail store’s performance is to implement lenient return policies. These policies encourage consumers to take a chance on products they would otherwise hesitate to purchase. Free shipping leads to more orders.

Improvements 98

Improvements Payment Services POS Payments 98

ChannelAdvisor

MAY 16, 2018

Today’s consumers make a multitude of touchpoints along their paths to purchase. To help break things down, let’s jump into a consumer’s shoes during his path to purchase. And like many consumers, he’s always on the go and doesn’t have time to browse in stores. For some consumers, the journey may be close to ending here.

Consumer 78

Consumer Social Media Multi-channel Gifts 78

RetailMinded

AUGUST 25, 2023

They’re more likely to make a purchase if they see positive testimonials from other consumers. As such, you should encourage existing customers to share their genuine feedback and then showcase these reviews on your product page. This forms a part of social proof, which potential shoppers heavily rely on during decision-making.

Improvements 52

Improvements Social Media SEO Customer Retention 52

lateshipment

AUGUST 13, 2021

This makes it difficult to build retention for your business and build a sustainable brand for it. Consumers wait for festive sales because just for the gifts and discounts, hence the surge would be high during these times. Review your policies. Such personalized experiences can go a long way in building customer retention.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. It continues to integrate rich features to provide an immersive user experience. .

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Ecommerce Platforms

FEBRUARY 25, 2019

This exponential growth has attracted top retailers and consumer brand manufacturers. Subscriptions work well if you provide products that customers need to reorder regularly. It also comes in handy when you offer a service that customers use repeatedly. You have to balance error handling and customer experience.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

SellBrite

JANUARY 5, 2021

Whether or not you like to read what people think of your products or services, consumers do. Nearly all American consumers, anyway — even when they’re shopping online. That number jumps to 30% for consumers age 18–44.” In 2018, a study by Power Reviews reported that 26% “consult reviews for every purchase they make online.

Payment Services 160

Payment Services Shipping Costs Shipping Improvements 160

BigCommerce

APRIL 14, 2017

69.23% –– that’s the average percentage of online consumers who will put something in a cart on your site and then just up and leave without ever purchasing. Because when a consumer begins your checkout flow, they must first enter their email. 10%: Didn’t believe the returns policy to be fair or satisfactory. But for the 41.6%

Shipping Costs 411

Shipping Costs Payments Payment Services BigCommerce 411

Korona

NOVEMBER 30, 2022

Improve your return and refund policy. Offer customers free shipping as a seasonal promotion. Many people make more purchases during the holiday season, and discounts are a great way to attract consumers to your store. This significantly reduces the expense of acquiring new customers and increases customer retention.

Shipping Costs 52

Shipping Costs Marketing PPC Gifts 52

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience (CX)” at the center of their growth and retention strategies. High customer anxiety before order delivery.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

Consumer Behaviour Amidst the Rise of eCommerce. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. 2020 has been a watershed year for retail.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Omnisend

DECEMBER 1, 2021

One of the most common mistakes ecommerce vendors make is failing to let customers know what to expect before they spend any money. Modern consumers are accustomed to buying from ecommerce giants like Amazon and Walmart, and they bring those expectations with them when they shop with smaller vendors. Setting clear expectations.

Shipping Costs 158

Shipping Costs Shipping Information Order Fulfillment 158

Teamwork Retail

MAY 6, 2020

Omnichannel is well known for good reason, a seamless shopping experience can be the difference between effective customer retention and significant holes in the conversion funnel. . Flexible Return Policies. “I Consumers simply won’t accept this fractured system, when so many retailers are able to accommodate flexible returns.

Omnichannel 48

Omnichannel Article Blog Gifts 48

Smile.io

MARCH 24, 2020

We have the perfect solution, and it’s called customer retention and community building. During these slow sales periods is the perfect time for you to focus on increasing customer retention and building out your brand community. People often say that honesty is the best policy and the same goes for with your customers!

Customer Retention 47

Customer Retention Social Media Shipping Costs Web Design 47

Smile.io

MAY 11, 2023

” However, CSR isn’t the same as adding a recycling program or equitable hiring policy into your business as an afterthought. If customers can see through your CSR, you could be accused of greenwashing and actually lose customers’ trust and business. A recent study from KPMG revealed that 70% of U.S.

Shipping Costs 46

Shipping Costs Shipping eCommerce Travel 46

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. Focus On Your Customer Experience.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Ecommerce Platforms

JANUARY 14, 2020

The basic assumption most beginners are set to believe is that products are only sold to consumers. Contracts & policy templates. Below is a list of parties that ecommerce businesses transact with: B2C: The acronym stands for Business-to-Consumer. C2C: It simply means Consumer-to-Consumer. Photography.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Korona

NOVEMBER 10, 2022

While raising prices during uncertain economic times is not unheard of and may even be expected, it is not always the best option, especially when consumer spending is likely to decline. . It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Smile.io

DECEMBER 1, 2022

Now that BFCM has come and gone, it’s time to keep that surge of new customers coming back for more to finish off their holiday shopping. In order to take advantage of this spike in consumer spending, you need to have a holiday strategy that can withstand a serious boost in traffic. The Rewards Program Holiday Checklist.

Social Media 78

Social Media Recommendation Blog Gifts 78

Payoneer

DECEMBER 12, 2017

You should have a dedicated page on your site that outlines your returns policy. In addition, consider adding a brief mention of returns with a link to your return policy on each product page. With this mindset, a simple and friendly return policy is advantageous for your customers and can inspire long-term loyalty.

Merchant Services 24

Merchant Services Payment Services Payments Customer Retention 24

Powerinbox

DECEMBER 18, 2019

Many online storefronts adopt these policies wholeheartedly, with the customization they enable serving as a core element of their business model. Most retailers have been storing detailed records of the purchases made by their consumers, time-stamped by store location, since their systems were first digitized in the 1980s-1990s.

Marketing 48

Marketing Retail Customer Retention Shipping Costs 48

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions. High-quality images.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Smile.io

MARCH 24, 2020

We have the perfect solution, and it’s called customer retention and community building. During these slow sales periods is the perfect time for you to focus on increasing customer retention and building out your brand community. People often say that honesty is the best policy and the same goes for with your customers!

Customer Retention 36

Customer Retention Web Design Social Media Shipping Costs 36

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. Metrilo Review: Key Features. Metrilo: FAQ.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

ROI Revolution

MARCH 2, 2021

73% of consumers using D2C ecommerce over the course of COVID-19 plan to continue post-pandemic ( McKinsey ). With consumers more concerned about their discretionary spending, the online resale apparel market is projected to double by 2024 ( Statista ). You can learn more about these policies on Facebook’s Help Center and Newsroom.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158