Retail TouchPoints

SEPTEMBER 5, 2023

In a special interview with Retail TouchPoints, Del Rey expands on the key themes from the books, his takeaways and most of all, what other retail players can take from this head-to-head battle of omnichannel players. RTP: Both Amazon and Walmart have focused on building out their services and solutions for small and mid-size businesses.

Merchant Services 259

Merchant Services Books Fulfillment Omnichannel 259

Retail TouchPoints

AUGUST 5, 2021

That’s why properties have focused on perfecting the tenant mix , onboarding a compelling combination of restaurants, entertainment and up-and-coming DTC darlings. But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

SEPTEMBER 8, 2023

According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. Today, retailers are finding that too many dials makes the process unmanageable.

Shipping Costs 209

Shipping Costs Omnichannel Merchant Services Fulfillment 209

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. But these legacy processes don’t work as well as they once did, and COVID made that fact hard to ignore. “A

Consumer 264

Consumer Merchant Services Retail Social Media 264

ESW

AUGUST 18, 2023

Which payment methods do shoppers in this market prefer? Which channels do shoppers prefer to use to interact with customer service? They expect to have a domestic-equivalent experience with every online merchant. In fact, 76% of consumers prefer buying from sites that display their language. What do they expect?

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By Additionally, no-box returns reduce the likelihood of incorrect or invalid items being returned, a frequent tactic used by fraudsters.

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. Salesforce expects U.S. Let the countdown begin….

Merchant Services 314

Merchant Services Payment Services X-cart Supplies 314

Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G This often goes hand-in-hand with cloud computing (data processing that happens in the cloud as opposed to servers on site). “5G

Merchant Services 348

Merchant Services Retail Mobile Supplies 348

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 250

Shipping Costs Payment Services Merchant Services Payments 250

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. The Role of Fulfillment in the Shopper Journey Historically, fulfillment was simply thought of as a means to deliver products to the customer.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Dynamic Action

AUGUST 18, 2023

Retailers who want to keep up must implement an omnichannel approach. The omnichannel experience entails a customer-centric approach to create a unified shopping experience for customers. Brands can develop an omnichannel retail experience by implementing an AI-driven visual merchandising platform like EDITED.

Omnichannel 62

Omnichannel Shipping Costs Channel Merchant Services 62

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge.

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. This means enabling both order fulfillment and returns through various locations and methods, such as in your own or affiliate brick-and-mortar retail stores, as well as through digital stores. Simplify inventory management.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

RTP blog

AUGUST 16, 2017

A recent consumer survey from JDA revealed that consumers don’t expect special or unique experiences when shopping in stores. Instead, many shoppers are looking for convenience-related services, such as buy online, pick up in store (BOPIS) or return in-store. That makes sense to me.

Omnichannel 150

Omnichannel Retail eCommerce Platforms Fulfillment 150

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

Merchant Services 299

Merchant Services Cryptocurrencies Payments Payment Services 299

Retail TouchPoints

OCTOBER 13, 2020

E-Commerce Optimization: Taste — making artificial intelligence fun and consumer-friendly, and offering a personalized shopping experience. Omnichannel Fulfillment: Position Imaging — which enables logistic efficiency with new and advanced tracking technologies used to provide visibility throughout the logistics chain.

eCommerce 226

eCommerce Merchant Services Presentation Omnichannel 226

Groove

DECEMBER 14, 2020

As retailers face the start of a holiday shopping season like no other, there is one dramatic change in consumer behavior that they overlook at their peril. consumers said they had falsely told their credit card companies that a charge for an online purchase on their account was fraudulent when they knew it was not. Survey Insights.

eCommerce 338

eCommerce Merchant Services Fulfillment Consumer 338

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. For example, the Qubit study found that loyalty is decreasing among a significant percentage of consumers: among 36.6% The survey of 809 U.S.

Consumer 270

Consumer Retail Merchant Services Document 270

Retail TouchPoints

JUNE 26, 2023

Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. And in 2014, Inditex SA, which owns fast-fashion giant Zara, implemented RFID to effectively track all its products at every step in the process. Who doesn’t want that? alongside a large QR code.

Merchant Services 272

Merchant Services Retail Shipping Costs Customer Experience 272

BigCommerce

MAY 15, 2018

I already knew the benefits of SaaS across other pieces of the commerce platform stack, including: Omnichannel commerce technologies. Traditional retailers are starting to realize the benefits software as a service, and of making the move to SaaS. Marketing and Expanding to Omnichannel. OMS Systems. WM Systems. Let me explain.

Merchant Services 419

Merchant Services Payment Services eCommerce Platforms Technology 419

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. In fact, despite the general focus on Shopify as an ecommerce enabler, Podduturi said offline solutions are an equally critical piece of the company’s offerings as it works to build a full omnichannel platform for retail. “At

Shopify 235

Shopify Merchant Services Shipping Costs eCommerce 235

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. Before COVID, ecommerce was part of our service offering but not our primary engagement with our guests.

Management 149

Management Merchant Services eCommerce Fulfillment 149

Retail TouchPoints

JULY 30, 2020

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies.

Merchant Services 253

Merchant Services Apparel Omnichannel Clothing 253

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns.

Sporting Goods 276

Sporting Goods Technology Omnichannel Operations 276

Fabric

OCTOBER 26, 2023

But dig a little deeper, and you’ll find that APIs are what allow modern systems to talk to each other, exchange data, and share services. Overall, proper use of API calls can help achieve several benefits like customization, improved shopping experiences, better security, and omnichannel experiences. What is an API Call?

eCommerce 130

eCommerce X-cart Merchant Services Payment Services 130

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.    Mobile optimization — 76% of shoppers in the U.S.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.

Shipping Costs 151

Shipping Costs Merchant Services eCommerce Accessories 151

ESW

JUNE 1, 2023

The brand sought to capture existing demand for their products and cultivate direct consumer relationships by leveraging their existing US inventory and website to open a frictionless ecommerce channel for Canadian shoppers. This approach both increased efficiency and enabled the brand to offer a wider array of items, sizes and price points.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

lateshipment

APRIL 28, 2024

The Evolution of Customer Experience and Key Drivers of this Transformation As an e-commerce merchant, understanding the evolution of e-commerce and the key drivers behind it can be crucial for you in remaining competitive and thereby seeking success in the modern marketplace.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Shoppers return to stores, while omnichannel retail remains strong.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

GetElastic

APRIL 16, 2020

Intelligent vending machines are popping up everywhere consumers are found -- from airports to school campuses, business parks, subways, arenas, bars and festivals. How can smart vending machines amplify your omnichannel commerce strategies? billion, with 40% of this growth coming from the Americas. Distributing convenience.

Vend 135

Vend eCommerce Merchant Services Payment Services 135

Omnisend

NOVEMBER 18, 2021

A report conducted by ShipStation found that consumers are ready to shop more than they were the last holiday season , as effects from the pandemic linger. Following are aspects of the shipping process to automate. Notifying the selling channel of the shipping confirmation can be a tiring process if you do it by hand.

Shipping 148

Shipping Merchant Services Shipping Labels Supplies 148

Fabric

MARCH 14, 2023

From managing more SKUs across multiple sales channels, to more intricate and sophisticated order management operations, to complex post-purchase processes, scaling operations in the lightning quick and rapidly changing fashion and apparel industry is fraught with risks and pitfalls. Some examples include shipping or restocking fees.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Ecommerce Platforms

MARCH 8, 2023

It provides users with a variety of themes they can customize to suit their specific selling and branding needs, and comes with all the payment processing solutions you need to sell both physical and digital goods. for in-person payments. for in-person payments. For the Basic plan, transaction fees start at 2.9%

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

GetElastic

OCTOBER 24, 2019

Intelligent vending machines are popping up everywhere consumers are found — from airports to school campuses, business parks, subways, arenas, bars and festivals. How can smart vending machines amplify your omnichannel commerce strategies? billion, with 40% of this growth coming from the Americas. Distributing convenience.

Vend 140

Vend eCommerce Merchant Services Payment Services 140

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Shipping Costs 330

Shipping Costs eCommerce Merchant Services Retail 330