Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 203

Customer Loyalty Customer Retail Shipping Costs 203

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result.

eCommerce 217

eCommerce Shipping Costs Retail Recommendation 217

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. Prior to the current environment, cancellations were much less common.

Retail 283

Retail Shipping Costs Fulfillment Shipping 283

ESW

JUNE 4, 2024

On one hand, the returns process is an opportunity to turn a negative customer experience into a positive one. Gathering Actionable Return Data The data you collect on returns is only as good as the actions you can take from it. You need to set up robust systems to capture data that are accurate and comprehensive.

Merchant Services 78

Merchant Services Social Media Consumer Electronics Customer Experience 78

ESW

JULY 6, 2023

Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. They just have to have a non-Amazon experience. Key Features of the Amazon Experience (and How Brands can Apply Them) So if Amazon is the standard, what do customers experience that sets the site apart?

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Algopix

APRIL 17, 2023

Why Optimize Your Amazon Product Listings with AI AI is a form of technology that enables computers to learn from data and make decisions. AI can be used to automate processes, analyze data, and provide insights. This can help you create a more personalized shopping experience, which can lead to more conversions.

Shipping Costs 89

Shipping Costs Customer Data Improvements Technology 89

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Optimizely

JULY 11, 2019

Customer service is at the core of a great customer experience. Your customer service team is just not there to fix problems, but can also win back customers, drive up average order value, and secure long-term loyalty. Empower your customer service team with data. Prioritize service requests.

Customer 150

Customer Shipping Costs Recommendation Customer Experience 150

Kissmetrics

APRIL 20, 2021

48 percent of consumers have used BOPUS because it offers free shipping, followed by speed (39 percent) and convenience (28 percent). More importantly, the convenience means more customers will flock to retailers who offer it as an option. BOPUS Provides a Better Customer Experience. BOPUS Offers Free Shipping.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). And the best part, it’s a different joke that cracks us up every time!

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Algopix

JANUARY 22, 2024

Loyal customers expect continued value from the brands they support. Outstanding service: A positive post-purchase experience, quick resolution of issues, and exceptional service retention. Customer experience: Personalization, loyalty programs , and convenience factors bring customers back.

eCommerce 111

eCommerce Shipping Costs Payment Services Social Media 111

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. Tailor promotions, recommendations, and messages based on your customers’ preferences and behaviors.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

365 Retail

JUNE 5, 2024

By offering digital apps, or membership cards that enable customers to earn rewards or points when making a purchase, retail businesses can further collect data that helps them refine their marketing strategies. For instance, let’s say a customer is looking on Amazon’s website for a new smartphone.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

SellBrite

MARCH 15, 2021

This can negatively impact your customers’ experience with your store. There are different hosting providers with a range of price points, but we would recommend going with a well-known brand like GoDaddy. A well-chosen theme aids customers’ shopping journey with its interface. Expect to spend: $6.99-$30 (monthly).

WooCommerce 141

WooCommerce Shipping Costs Payment Services SEO 141

Algopix

OCTOBER 27, 2023

E-commerce companies will need to focus on eco-friendly packaging, carbon-neutral shipping, and sustainable sourcing of products. AI-Powered Customer Service Artificial Intelligence (AI) and chatbots are becoming increasingly sophisticated, and they will continue to transform customer service in eCommerce.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Algopix

MARCH 30, 2022

Enhance Your Recommendations. Typically, that revolves around sending consumers product recommendations in emails or in ads in sales channels. However, those recommendations are really not very specific. For example, you could make recommendations based on such factors as particular size or color preferences.

eCommerce 78

eCommerce Recommendation Information Channel 78

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Optimizely

APRIL 18, 2019

Zara has been bringing together the online and in-store experience through a number of innovations over the past few years. Zara has equipped physical stores so that they can ship orders online or do pick up in store. Sephora also uses its mobile app to join up the shopping experience.

Marketing 299

Marketing POS Channel Clothing 299

Retail TouchPoints

DECEMBER 13, 2021

For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store. We have customers like IKEA and Sephora using that. And then the final bucket is optimizing operations.

Channel 179

Channel Omnichannel Retail Merchant Services 179

Retail TouchPoints

FEBRUARY 18, 2021

Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors. To execute flawlessly, the appointment experience needs to integrate with all other systems.

Retail 284

Retail Beauty and Health Books Omnichannel 284

Optimizely

AUGUST 9, 2018

Between the proliferation of marketing channels and devices and the ongoing difficulties in managing customer data effectively, omnichannel isn’t getting any easier. A lot of brands discussed this challenge and shared their methods of handling the data and executing marketing across channels. Seamless Customer Experience Wins.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Ecommerce Platforms

MARCH 4, 2021

We recommend looking into which style of fulfillment works for you as your business grows. Eventually, third-party logistics make sense for online stores , seeing as how it cuts out expensive and time-consuming elements like storage, shipping, and packaging. The goal is to find a fulfillment partner near your primary customers.

Fulfillment 104

Fulfillment Shipping Costs Shopify Shipping 104

Smile.io

AUGUST 1, 2022

Customer service on speed dial. Each SMS and email sent out to a customer post-purchase has options to contact customer service if they've got questions about shipping, payment or delivery. If a customer gives you their feedback on your user interface, tag it with "user interface."

Merchant Services 75

Merchant Services Marketing Payment Services Omnichannel 75

Omnisend

APRIL 25, 2021

Choose marketing software that features the following characteristics, which are essential to enabling the automation that will power efforts: Captures comprehensive customer data Employs workflows Delivers robust reporting Segments customers based on behavior. The Product Page. Amazon expertly sprinkles in this approach.

Shipping Costs 78

Shipping Costs Retail Recommendation Gifts 78

Smile.io

MAY 15, 2024

Robust ecommerce analytics programs allow you to measure performance, uncover trends, use customer data, and optimize pricing. Monitor metrics like customer lifetime value (CLV), returning visitor rates, website session time, pages per visit, bounce rate, conversion rates, customer acquisition costs, and more.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Ecommerce Platforms

FEBRUARY 23, 2021

With enterprise ecommerce, you can track previous purchases, and recommend items based on purchasing history, you can also access a higher level of scalability to meet the demands of enterprise level businesses. Product recommendations. Customer segmentation. Order management and customer service. Customer data reports.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Smile.io

MARCH 20, 2024

  🎁 Points programs offer customers value through reward points for various actions, which they can redeem for valuable, unique rewards. Points programs typically reward customers with a predetermined number of points for every dollar they spend. Traditional loyalty points programs are proven to deliver results.

Shipping Costs 79

Shipping Costs Shopify Customer Loyalty Merchant Services 79

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! If the past few years have taught us anything, the omnichannel customer is here to stay. Track what interested them in the past so you can recommend products that make the most sense. Omnichannel Fashion Ecommerce.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Kissmetrics

SEPTEMBER 23, 2020

Chatbots leverage artificial intelligence more than any other technology , and can help you: Identify and nurture qualified leads Provide customer service and support Interact with past customers, including providing shipping and return information Gather feedback on the customer experience Recommend related products to increase sales.

eCommerce 265

eCommerce Information Recommendation Customer 265

RTP blog

APRIL 16, 2018

Make Trusted Customers More Valuable Consumers now “ want what they want when they want it ,” as the National Retail Federation’s latest report shows. Your valid-customer data can help you give them what they want by finely tuning your offers to their shopping history with your store.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

Omnisend

NOVEMBER 20, 2023

Wix has exceptional customer service, reasonable pricing, and several free apps for your sight. I would HIGHLY recommend Wix.” ” – Demita Jones, “My customer service rep went above and beyond to help me complete my e-commerce store. Customers receive shipping confirmation emails.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

X-cart 68

X-cart eCommerce Marketing Live Chat 68

Liveintent

APRIL 24, 2018

And its success is derived by two things: customer data collection and people-based marketing. Give data a day job. They’re using state-of-the-art technology to give data a day job. Collect customer data, and lots of it. Products purchased (used to recommend similar customers.).

Marketing 79

Marketing Arts Customer Data Banking 79

Omnisend

APRIL 26, 2021

Personalization in marketing has quickly become a customer expectation. In fact, according to Accenture , a massive 91% of consumers say they are more likely to shop with brands that provide offers and recommendations that are relevant to them. Use Marketing Automation to Create a Personalized Customer Experience.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135