Retail TouchPoints

APRIL 23, 2021

This creates more space and time for staff to focus on higher value activities, in essence reallocating human resources for critical thinking roles like customer service. Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service.

Retail 223

Retail Operations Customer Retention Order Fulfillment 223

Korona

OCTOBER 14, 2022

One of the most effective strategies for encouraging customer retention and increased consumer spending is to implement loyalty and membership programs. This is evident from the fact that almost 83% of customers are more likely to stay faithful to an organization with a loyalty platform.

Subscription 52

Subscription POS Customer Retention Shipping Costs 52

Omnisend

DECEMBER 15, 2020

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

365 Retail

JULY 3, 2023

From contact information to credit card numbers, the amount of personal information that businesses collect from their customers has gone over the roof over the last few years. This means that business owners must always ensure that their customer data is secure around the clock. Let’s get started.

B2B 52

B2B Subscription Customer Data Information 52

Smile.io

NOVEMBER 10, 2021

This may sound like a bunch of technical talk but all it means is that studying what your customers have done in the past will help you better serve them in the future! There are a few other reasons why customer analytics is important, let’s take a look. Customer retention Customer acquisition cost is a major financial burden.

Customer 69

Customer Customer Retention Customer Experience Customer Data 69

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs. Best 20 eCommerce CRM Systems 1.

Payment Services 78

Payment Services eCommerce Management Customer 78

Algopix

JULY 16, 2023

By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales. Customer Support and Training Responsive customer support and comprehensive training resources are crucial for businesses to make the most of their email marketing software.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Dynamic Action

APRIL 25, 2023

Limited competitive coverage, profit data and customer data is restricting growth. Retailers are now looking to data and AI more than ever before to aid in decision making to ultimately improve sales revenue, margin and market share. Read more about Boston Proper and EDITED here.

Retail 62

Retail Accessories Customer Retention Apparel 62

Sailthru

JUNE 12, 2018

Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? Our goal was to discover how they approach customer retention and how they leverage it throughout their enterprises. We asked them: What are the top 2 internal barriers that prevent people from becoming repeat customers of your business?

Customer 60

Customer Customer Retention Omnichannel Technology 60

SellBrite

SEPTEMBER 27, 2017

If any persona’s ratio falls below 3, sellers should consider ways they can improve retention for these customers or how they can l ower the costs of acquiring them. To gather the necessary information for your buyer personas, you’ll need to use a variety of tools and resources. How do I collect this information?

eCommerce 125

eCommerce Customer Social Media Information 125

Smile.io

MARCH 20, 2024

  💡 Key Takeaways: Effective loyalty programs incorporate key features —points systems, VIP tiers, referral programs, seamless integration with ecommerce tools, customization and branding, and analytics reporting.  Learn how to build the best program for your store. Loyalty & Reward Program Insights from Smile.io

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Ecommerce Platforms

JUNE 20, 2022

Subscriptions lean hard on maintaining a higher level of customer lifetime value. So, it becomes far less expensive overall since you're spending more resources keeping your current subscribers happy, as opposed to seeking out new ones. Spend More Time on Customer Retention. Guaranteed, Recurring Revenue.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

FastSpring

MAY 13, 2021

If you want to learn how to 2x your conversion rate, we’ve curated 12 tactics you can use to convert more visitors into paying customers. We’ve also included time estimates for each task to help you prioritize your time and use your resources wisely. Benefits of Offering Multiple Pricing Options: · Increased customer retention.

Payment Services 79

Payment Services Shopping Carts eCommerce Mobile 79

FastSpring

MAY 13, 2021

If you want to learn how to 2x your conversion rate, we’ve curated 12 tactics you can use to convert more visitors into paying customers. We’ve also included time estimates for each task to help you prioritize your time and use your resources wisely. Benefits of Offering Multiple Pricing Options: · Increased customer retention.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Omnisend

APRIL 26, 2021

Use Marketing Automation to Create a Personalized Customer Experience. The key to personalization is the effective use of customer data. allows you to adjust your messaging accordingly and prioritize your customer retention strategies to your most valuable shoppers—helping you to keep them around for longer.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retalon

FEBRUARY 15, 2024

By considering various scenarios based on current data trends and predictive outcomes, prescriptive analytics suggests concrete steps that businesses can take to achieve desired results—whether it’s adjusting pricing strategies or reallocating marketing resources for maximized efficiency.

Retail 41

Retail Operations Information Customer Loyalty 41

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Behavioral marketing segmentation helps divide a customer base. Reading Time: 2 minutes.

Customer 114

Customer Merchant Services Subscription Omnichannel 114

Retail TouchPoints

JULY 26, 2023

Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer. But complex warehouse networks, inventory levels, product updates and inbound shipments cause retailers to often struggle when trying to handle these data loads.

Fulfillment 193

Fulfillment Operations Shipping Costs Order Fulfillment 193

Kissmetrics

JULY 18, 2017

Then adding more to the mix means extreme coordination and resource management. He takes all of this data to see if they are growing… if their growth has slowed… why either is happening… what’s causing it… etc, etc, etc. They know when new customer data is ‘leaking’ outside of their funnel.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

Omnisend

SEPTEMBER 8, 2021

Getting to know exactly what people want and expect from your brand is the best way to improve your customer retention. One of the best tools for building better customer intelligence is Customer Relationship Management (CRM) software. This means increased customer retention rates for you. 1 Omnisend.

eCommerce 158

eCommerce Customer Data Customer Retention Information 158

eCommerceFuel

SEPTEMBER 6, 2023

.” — ECF Member Why Customer Segmentation Matters Personalization: Tailor your messaging to fit individual needs and preferences. Optimized Marketing Spend & ROI: Direct resources to high-value customer segments for maximum returns. Customer Retention: Retaining your biggest brand advocates or converting “minnows” to whales.

Customer 26

Customer Social Media Marketing Recommendation 26

MakeWebBetter

JULY 30, 2019

Segmenting your customers for your brand is crucial but understanding its advantages is much more vital You must have heard a proverb- ‘Every shoe fits None’. Customer Segmentation is a better choice to know your customer better. Well here it fits exactly same. And in the criteria which best suits them. It is not that […].

Customer 94

Customer eCommerce Social Media Customer Loyalty 94

MakeWebBetter

JULY 30, 2019

Segmenting your customers for your brand is crucial but understanding its advantages is much more vital You must have heard a proverb- ‘Every shoe fits None.’ Customer Segmentation is a better choice to know your customer better. Well here it fits exactly same. And in the criteria which best suits them.

Customer 68

Customer eCommerce Social Media Customer Loyalty 68

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty. Consider adding subscription services.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Omnisend

NOVEMBER 5, 2020

You’ll also be amazed at the impact this has on your customer retention rates. Companies that offer an effective omnichannel marketing strategy can retain as many as 89% of their customers! Couple WooCommerce Marketing Automations With Your Existing Customer Data. Just to name a few.

WooCommerce 148

WooCommerce Marketing Omnichannel Channel 148

Ecommerce Platforms

FEBRUARY 17, 2023

Companies can access everything from ecommerce analytics, to email marketing tools and integrations with SendinBlue to help enhance your customer retention strategy. Metrilo is very flexible for business leaders, with no limits on users, traffic, data, or emails on any of the plans available.

Payment Services 118

Payment Services Management eCommerce Analytics WooCommerce 118

Omnisend

DECEMBER 5, 2023

Focus on customer retention Customer retention helps reduce acquisition costs, increase customer lifetime value, and boost profitability. Address your customers by name and recommend products based on their purchase history. Highlight unique features, use cases, and customer testimonials.

Marketing 78

Marketing Social Media SEO Customer Retention 78

Algopix

JULY 22, 2023

Whether it’s expanding product offerings or entering new markets, data-driven decisions drive growth. Assessing Marketing Campaigns Marketing campaigns require significant investments in terms of time and resources. Reporting tools consolidate customer data, such as purchase history and interactions, into actionable reports.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

ROI Revolution

AUGUST 5, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. to reach $93.83

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 1, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. March 31 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. March 31 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

DECEMBER 2, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. to reach $93.83

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

OCTOBER 7, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. to reach $93.83

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. to reach $93.83

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

NOVEMBER 4, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. to reach $93.83

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JANUARY 5, 2022

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. to reach $93.83

eCommerce 78

eCommerce Social Media Payments Payment Services 78