Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 278

Technology Retail Customer Experience Presentation 278

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

By analyzing data from various touchpoints, businesses can refine their marketing strategies, target specific customer segments, drive location-based engagement, create more relevant, hyper-personalized content and tailor shopping experiences that build customer loyalty.

Marketing 95

Marketing Retail Customer Loyalty Games 95

GetElastic

NOVEMBER 23, 2022

In the past few years poor customer experience and sluggish page loads caused by monolithic platforms have accelerated the need for better flexibility and the ability to create a more personalized customer experience. Watch the on-demand demo (no slides, no pitch) to see the solution for yourself: How to start?

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

Korona

OCTOBER 4, 2022

And for that, the right POS features can help your coffee shop build customer loyalty while improving your coffee shop’s operational efficiency and margins. The right features in a point of sale system can help coffee shops stand out and build customer loyalty. Among these features are customer-facing terminals.

POS 52

POS Payment Services Merchant Services Point of Sale 52

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Book a demo today.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Ecommerce Platforms

JUNE 15, 2022

Brand consistency is essential for building customer loyalty. With Return Rabbit, you can brand your post-purchase process by providing a branded returns and exchanges experience. For instance, you can choose your brand’s colors, logo, logo placement, and message in your customer's return portal.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

GetElastic

APRIL 7, 2022

On the show floor, we enjoyed hosting some fireside chats with our fabulous customers Serena & Lily, Pella, and Deckers Brands at our booth. Our customer Serena & Lily shared some of what they are looking to accomplish in creating new customer experiences online. 3) Customer Loyalty is Evolving.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

FastSpring

JULY 16, 2019

Could you provide a better customer experience by transitioning your desktop offering to a subscription-based web application? Or is there an opportunity to generate extra revenue by offering certain services to your customers on a recurring basis instead of a one-time sales model? Benefit #2: Foster Customer Loyalty.

Payments 67

Payments Payment Services Subscription Customer Loyalty 67

RetailMinded

SEPTEMBER 29, 2020

The research is clear: the ability to interact with a knowledgeable associate is both a driver of store traffic and fuel for a satisfying customer experience. Mobile devices flip the script on customers feeling they know more than a store’s own staff. Sending personalized birthday or anniversary messages/discount codes.

Mobile 69

Mobile Retail POS Demo 69

Sailthru

SEPTEMBER 9, 2019

One way to start is to make a list of the elements of the customer experience or marketing process that could use a boost and then search for solutions. And of course, it’s important to deeply understand the effect on customer experience — and the known and unknown risks.

Marketing 60

Marketing Technology Customer Experience Demo 60

FastSpring

OCTOBER 3, 2019

Enhanced Customer Experience – Customers feel like they’re being listened to and getting a product or service that is the right fit for them. Increased Customer Lifetime Value – As you find the best product for all their needs, customer satisfaction increases, which boosts brand loyalty, which increases CLV.

Subscription 71

Subscription Shopping Carts Demo Customer Loyalty 71

Omnisend

MAY 3, 2023

Add a clear call-to-action : Tell the recipient what you want them to do next, such as downloading a white paper, scheduling a demo, or signing up for a free trial. Product upsell emails The goal of product upsell emails is to increase the average order value (AOV) of each customer by encouraging them to buy more products.

Marketing 147

Marketing Download White Paper Recommendation 147

Kibo

JUNE 20, 2014

To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions. B2B Ecommerce Start Building the eCommerce Platform Designed For You What can you do when a platform is built for you to customize shopping experience?

Fulfillment 62

Fulfillment Customer B2B B2C 62

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Personalize your customer experience.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

FastSpring

DECEMBER 18, 2020

Streamlining how other businesses buy products, software, and services free up employees within a business to tackle different tasks when they’ve historically been tied up in lengthy sales meetings and demos. It wasn’t ideal for the business or its customers. “It When our customers ordered something, they wanted it right away.”.

B2B 148

B2B eCommerce Payment Services SEO 148

Kibo

JUNE 18, 2014

Equipping associates with mobile devices not only allows them to stay up-to-date on product information, but also enables them to offer promotions, view real-time inventory visibility and ring up sales without need of a cash register, culminating in a seamless customer experience. Happier shoppers. See how Kibo can boost your business.

Channel 62

Channel Retail B2B B2C 62

Kibo

MAY 19, 2014

Without that trust, customers will go elsewhere to make their purchases, even if the prices are higher. In fact, research shows that 55% of consumers would pay more for a better customer experience (Defaqto Research) and are four times more likely to buy from a competitor with superior customer support if a problem is service-related.

Customer 62

Customer Multi-channel B2B Omnichannel 62

Groove

JULY 19, 2019

Considering an eCommerce loyalty program app? As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. According to BigCommerce, it costs 5x less to convert existing customers than it does acquire new ones.

Recommendation 270

Recommendation eCommerce Customer Loyalty Customer Retention 270

Dynamic Action

SEPTEMBER 11, 2017

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. Go to Demo Library.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Fabric

AUGUST 8, 2023

It enables real-time visibility into the end-to-end order process and helps businesses cut fulfillment times and costs without compromising the customer experience. Enhance the customer experience: Customers expect their orders to arrive on time and in pristine condition. What is an order management system (OMS)?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Kibo

JANUARY 18, 2023

Keynote: Charles Schwab Shares Economic Trends and Neiman Marcus Discusses Customer Loyalty Liz Ann Sonders, Managing Director, Chief Investment Strategist at Charles Schwab, kicked off Day 3 of NRF with economic trends and predictions. Poolwerx serves B2C customers, B2B clients, technicians, and franchises. for BOPIS and 3.6

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Build Customer Loyalty.

Payment Services 74

Payment Services POS Mobile Operations 74

Kibo

AUGUST 4, 2022

Kibo Subscriptions Management will help retailers drive sales and customer loyalty with ongoing, recurring orders. With Kibo Subscriptions Management, customer service representatives can create subscriptions, edit placed orders, and manage full or partial refunds. Why Offer Subscriptions? Why Kibo Subscriptions Management?

Subscription 62

Subscription Management Beauty and Health Food and Beverages 62

Fabric

SEPTEMBER 5, 2023

Yet today, curbside pickup has quickly become one of the more popular fulfillment strategies offered by omnichannel e-commerce retailers and it has transformed the way customers interact with businesses, providing a more seamless and convenient shopping experience. Schedule a fabric OMS demo today. Ready to simplify and scale?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Talkoot

FEBRUARY 16, 2023

It’s the ultimate way to create a customer-centric journey without the guesswork. By better understanding your customers, you can predict future purchasing behavior and tailor your interactions with them. This leads to increased customer loyalty, higher engagement levels, and, ultimately, more sales. Book a demo today.

Retail 78

Retail Customer Loyalty Outdoor Recommendation 78

Kibo

FEBRUARY 22, 2023

The more shoppers continue to add channels to their buying journeys, the more complexities businesses face in delivering omnichannel experiences —increasing the risk of poor customer experiences. By leveraging Future Available to Promise, you can reduce carrying costs and increase sales while meeting customer demand.

Customer 62

Customer B2B Supplies Shipping Costs 62

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. In order to provide the best customer service, a well-managed store needs the best tools available. Personalized Customer Experience. It will help you minimize customer complaints.

Management 84

Management Retail Customer Retention POS 84

Kibo

JANUARY 16, 2023

It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Use CMS data across various customer experiences for cohesive and consistent buying journeys. Register for a 15-minute demo. Data-Driven Customer Loyalty.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Kibo

OCTOBER 13, 2022

In addition to the business benefits of composability, it also enables an optimal customer experience. Performance and agility: Composable systems are inherently pluggable and flexible, allowing you to quickly adapt to market changes and customer needs. Composable Commerce Creates a Better Customer Experience.

Shipping Costs 62

Shipping Costs Drop Ship B2C Customer Experience 62

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Any disruption or miscommunication between these systems can result in a poor customer experience.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

ROI Revolution

JUNE 27, 2019

The fastest growing age demo graphic in the labor force is currently 60+, and nearly half of the labor force increase between 2016-2026 will come from older workers. The retail imperative, at its core, will always be the same – improving the customer experience. Not so fast, though. So what is “The New Retail Imperative”?

SEO 84

SEO Customer Loyalty Technology Customer Experience 84