Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 304

Customer Experience Customer Omnichannel Social Media 304

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Operations. Competitive pricing.

Customer Loyalty 342

Customer Loyalty Operations Improvements Customer Experience 342

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. .

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

SEPTEMBER 13, 2023

However, an alerts-based system enabled them to confidently identify and cancel orders as needed, thereby avoiding chargebacks and helping to improve the bottom line. Tackling issues that affect the overall customer experience is crucial. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Shipping Costs 259

Shipping Costs Payment Services Banking Retail 259

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . That gives businesses of today, all the more reason to invest in great customer service to remain competitive.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Technology 253

Technology Point of Sale Customer Experience Customer Loyalty 253

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Move Your Operations to the Cloud. Here are some of them.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

lateshipment

FEBRUARY 26, 2020

On the contrary, providing a stellar post-purchase experience to your customer is your chance to increase C ustomer Satisfaction (CSAT) scores and rise above your competition particularly when companies like Amazon, Walmart, and eBay are rewriting the eCommerce playbook from a customer experience standpoint. .

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure.

B2B 244

B2B eCommerce BigCommerce Omnichannel 244

Retail TouchPoints

AUGUST 4, 2021

With turnover rates reaching 67% for part-time retail employees when compared to other industries, it’s no secret that retail owners and operators are scrambling to find a sustainable solution to protect their business. This confidence not only improves their performance and the customer experience, but the way employees feel about their job.

Customer Retention 264

Customer Retention Customer Customer Loyalty Operations 264

Retail TouchPoints

JANUARY 3, 2024

There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly. This cycle not only improves inventory efficiency but also encourages repeat business, creating a win-win for both the customer and the retailer.

Retail 274

Retail Shipping Costs Improvements Customer Experience 274

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 243

Supplies Arts Customer Loyalty Fulfillment 243

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 223

eCommerce Order Fulfillment Fulfillment Multi-channel 223

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 304

Supplies Shipping Costs Customer Loyalty Technology 304

Retail TouchPoints

JANUARY 25, 2024

The Trifecta for Retailers: Security, Revenue and User Experience Passkeys are the perfect triple play for retailers: they offer enhanced security, improved user experience, and they help maximize revenue. Passwords are a culprit in this regard, leaving 70% of customers feeling frustrated. Enter passkeys.

Payment Services 260

Payment Services Cryptography Payments Improvements 260

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Retailers have a vast amount of data about customer shopping behavior and purchase history. That helps dramatically increase productivity while driving improved sales.

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Retail TouchPoints

AUGUST 9, 2022

“Appointments represent the very first one-to-one experience with a potential gateway to your most precious asset — your brand,” said Angie Tiwari, Director of Sales at JRNI. Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”.

Webinar 298

Webinar Customer Loyalty Books Improvements 298

365 Retail

JULY 2, 2023

In the competitive landscape of the taxi industry , independent UK taxi companies need to constantly seek ways to improve efficiency and cut costs to remain profitable. By implementing strategic measures, these companies can streamline their operations, optimise resources, and reduce unnecessary expenses.

Payment Services 52

Payment Services Improvements Travel Operations 52

Wiser

JANUARY 8, 2024

In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations. While essential to the retail operation, in-store price checks bring their own set of hurdles.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Korona

FEBRUARY 2, 2022

Keeping customers satisfied with your products and services should be the main focus of any business. Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. And referrals.

Customer Experience 52

Customer Experience Customer POS Retail 52

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. Impact of COVID-19 on eCommerce Transition The COVID-19 pandemic forced companies to adapt quickly, demonstrating the importance of nimbleness in retail operations.

Retail 78

Retail Technology Customer Experience Operations 78

Algopix

DECEMBER 26, 2023

Thriving in the ever-evolving world of e-commerce demands an unwavering commitment to operational excellence and an acute focus on customer satisfaction. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Retail TouchPoints

OCTOBER 27, 2021

In pursuit of both goals, focusing on connected, data-driven technologies that can help meet high consumer expectations and support a safe and comfortable environment will help retailers not only enhance their customers’ experience, but also effectively deliver unified commerce services including BOPIS and curbside pickup.

Consumer 263

Consumer Supplies Fulfillment Technology 263

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 304

Retail Customer Data Customer Experience Social Media 304

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 261

Management Marketing Order Fulfillment Customer Experience 261

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . CX is the bread and butter of the brick-and-mortar retail industry. Data Driven.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Regardless of how and where your business operates, an effective strategy is essential. Maintaining customer loyalty.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

AUGUST 17, 2023

Returns Experience Management (REM) is the strategies and practices that e-commerce businesses implement to effectively handle and optimize customer experience when dealing with product returns. Use Cases For A Returns Experience Management Solution 1. Smart Revenue Retention 4. Automated Return Workflows 5.

Management 130

Management eCommerce Payment Services Merchant Services 130

Retail TouchPoints

DECEMBER 8, 2020

This represents a massive opportunity for retailers that had always wanted to move their customer base to digital platforms, but often fell short since these initiatives came second to more immediate operational needs. Renewed Emphasis on Convenience Opens the Door for More Customers. Making the Best of a Black Swan.

Retail 290

Retail Outdoor Information Customer Loyalty 290

Retail TouchPoints

MARCH 29, 2022

Consumer packaged goods companies in the market today need an improved way of seeing their customers. They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty.

Customer 220

Customer Channel Technology Improvements 220