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2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

Retail TouchPoints

The use of CRM and ERP (enterprise resource planning) systems is essential for this, as it allows for the synchronization of customer data and inventory across various platforms. Unlike the traditional multichannel approach, social commerce is about creating strong communities and affinities around specific brands and verticals.

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A Guide to Omnichannel Commerce for International Expansion

ESW

An omnichannel approach ensures that brands meet customers where they are. It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. It leverages data at every customer touchpoint and is the natural evolution of once siloed marketing, shopping and logistics strategies.

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Best 20 Order Management Systems for eCommerce: Streamlining Your Operations

Algopix

Key Features of Order Management Systems An Order Management System (OMS) is a critical tool for eCommerce businesses looking to streamline their order processing and enhance customer experience. Enhanced Customer Experience : Provide customers with accurate order status and delivery information, improving satisfaction levels.

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Should You Invest in a CDP or a Personalization & Testing Engine?

Kibo

A successful personalization approach is critical to remain competitive in a fragmented, multichannel retail environment. When evaluating the technology needed to deliver personalized experiences, two solutions are typically unearthed: customer data platforms (CDPs) and Personalization & Testing engines.

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What is a PIM solution? How they work and why you need one.

GetElastic

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. A PIM solution helps brands to manage product information, improving their ability to quickly retrieve and use key data to power digital buying experiences.

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What is a PIM solution? How they work and why you need one.

GetElastic

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. A PIM solution helps brands to manage product information, improving their ability to quickly retrieve and use key data to power digital buying experiences.

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Multi-Channel Retailing: The Ultimate Guide to Engaging Customers On- and Offline

Korona

Multi-channel retailing refers to implementing multiple sales channels, such as brick-and-mortar stores, online marketplaces, mobile apps, and catalogs, to create a seamless customer shopping experience. This broadens the retailer’s customer base and helps to increase brand exposure.