Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 335

Customer Loyalty Operations Improvements Customer Experience 335

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Forrester eCommerce

MAY 14, 2019

As marketing strategy changes and marketing resources shift, so do consumers and customer loyalty — today, consumers use more devices, ad blockers and other privacy protection tools, and still have increasingly sophisticated customer […].

Marketing 381

Marketing Customer Loyalty Consumer Customer 381

Retail TouchPoints

JANUARY 24, 2024

The use of CRM and ERP (enterprise resource planning) systems is essential for this, as it allows for the synchronization of customer data and inventory across various platforms. Customer loyalty can act as a stabilizing factor during turbulent times, so prioritizing the customer experience in investment decisions will be essential.

B2B 237

B2B eCommerce BigCommerce Omnichannel 237

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Automation helps ensure a seamless customer experience. Global ecommerce sales are projected to exceed $7 trillion by 2025.

Subscription 233

Subscription B2B Mobile Customer Experience 233

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Improvements 208

Improvements Customer Social Media Retail 208

ESW

MARCH 20, 2024

For example, some brands force shoppers through two separate checkout experiences – one for the perfume and the other for the rest of the items. This lack of integration is not only annoying for customers, but off-brand for some of the world’s best-known companies.

Payment Services 78

Payment Services Payments Customer Loyalty Shipping 78

Algopix

OCTOBER 15, 2023

Improved Customer Experience Customer experience is a critical factor in eCommerce success. Customers are more likely to make repeat purchases and become loyal advocates when they have positive experiences. Cross-channel tracking emerges as a powerful tool for eCommerce businesses to achieve these goals.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

lateshipment

DECEMBER 17, 2023

Businesses assume the post-purchase phase of a customer journey to end with shipping and delivery Businesses assume returns are a cost-center that discourages customers from shopping with you again Businesses often operate with limited resources, making it challenging to dedicate the time and effort required for effective returns strategies.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Prisync

JANUARY 24, 2018

If you’ve achieved to attract visitors to your store and gained a sustainable traffic, then you should think the next step which will be about converting visitors to actual customers and keep them loyal to your store. That’s why you should think customer loyalty like a puzzle.

Customer Loyalty 40

Customer Loyalty Improvements Customer eCommerce 40

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 299

Customer Customer Loyalty Reference Channel 299

Retail TouchPoints

AUGUST 9, 2022

“Appointments represent the very first one-to-one experience with a potential gateway to your most precious asset — your brand,” said Angie Tiwari, Director of Sales at JRNI. Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”.

Webinar 293

Webinar Customer Loyalty Books Improvements 293

Retail TouchPoints

JUNE 7, 2022

Implicit in this shift is the rise of personalization in the customer experience (CX). In fact, 64% of consumers will immediately try new products or services from companies that offer a high-quality customer experience. Instead, they’re open to discovering new items that they’ll be just as excited about.

Recommendation 278

Recommendation Arts Retail Consumer 278

Wiser

MAY 30, 2023

The same energy resources that have been around for years might not be the most resourceful or responsible choice anymore. Having a sustainable business can help protect resources for future generations. Affordability One of the most difficult aspects of becoming more sustainable is accessing affordable resources.

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

ESW

APRIL 3, 2023

Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. To bring it all together and create a truly excellent customer experience, brands and retailers need to have the right technology in place. Excellent ecommerce experiences don’t just happen.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Algopix

DECEMBER 26, 2023

By offering maximum protection during transit, these solutions not only minimize the risk of damage but also serve as tangible evidence of a seller’s commitment to delivering an exceptional customer experience. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

ESW

OCTOBER 2, 2023

– you should localise your customer service. However, attempting to do it in-house is time and resource intensive. Challenge 2: Providing Omnichannel Customer Service Omnichannel customer service is the integration of various customer touchpoints into a unified communication system.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

UpSellIt

MARCH 22, 2023

If you’re looking to build stronger relationships with your customers, it’s not just about selling them a product. What really sets your business apart is delivering a great customer experience. You can’t be sure it will work to simply offer one product and hope that customers will be interested in it.

Payment Services 78

Payment Services Payments Recommendation Customer Loyalty 78

Wiser

JANUARY 8, 2024

This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty. This translates into significant time and cost savings for brands and retailers, freeing up resources to be invested in further business growth and development.

Operations 141

Operations Technology Mobile Customer Experience 141

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 276

Merchant Services Shipping Costs Retail Social Media 276

Retail TouchPoints

OCTOBER 27, 2021

In pursuit of both goals, focusing on connected, data-driven technologies that can help meet high consumer expectations and support a safe and comfortable environment will help retailers not only enhance their customers’ experience, but also effectively deliver unified commerce services including BOPIS and curbside pickup.

Consumer 261

Consumer Supplies Fulfillment Technology 261

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

365 Retail

OCTOBER 10, 2022

Big data insights into returns can provide crucial insights that manage the handling of items throughout the warehouse, sales and delivery process, as well as fixing customer experience issues and identifying ‘toxic products’. For example, it can enable retailers to allocate resources appropriately based on forecasts and trends.

Customer Loyalty 59

Customer Loyalty Gifts Technology Customer Experience 59

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

ESW

JUNE 6, 2023

Customers get the secure and streamlined shopping experiences they want. Brands and ecommerce businesses achieve a positive impact on conversion rates, cart abandonment, customer loyalty and international sales. Here is a closer look at four benefits of offering multiple payment methods on ecommerce channels.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

These intelligent bots can answer customer queries, provide product recommendations, and even process orders 24/7. They enhance customer satisfaction by offering instant assistance and freeing up human resources for more complex tasks. Request a demo today to unleash the power of data and transform your business.

Marketing 95

Marketing Retail Customer Loyalty Games 95

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 69% of B2B buyers are willing to pay more for a personalized experience.

B2B 146

B2B eCommerce Customer SEO 146

Wiser

OCTOBER 11, 2023

Key Features: Control over brand, price, and customer experience, direct customer feedback, no retailer margins. Pros: Higher profit margins, direct relationship with customers, quicker time to market. Opting for a suitable business model not only ensures profitability but also enhances the overall customer experience.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Smile.io

DECEMBER 7, 2023

Once a loyalty program is launched, the work is far from over. It's imperative to continuously refine the program to ensure that you're maximizing the return on your invested time and resources. The Best Ecommerce Customer Loyalty Programs by Industry Looking for the best ecommerce customer loyalty programs?

Shopify 93

Shopify Customer Loyalty Blog Improvements 93

Smile.io

JULY 25, 2023

All loyalty program types are effective when you pick the correct type and put the work in. Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events.

eCommerce 60

eCommerce Jewelry Omnichannel Social Media 60

ESW

SEPTEMBER 1, 2023

Impacted Supply Chains Managing returns doesn’t just take up time, resources and money. With quicker issue resolution and enhanced customer experience, returns decrease, brands save money and customers become more brand loyal.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

365 Retail

JULY 2, 2023

By implementing strategic measures, these companies can streamline their operations, optimise resources, and reduce unnecessary expenses. Data Analytics : Utilise data analytics tools to gather insights on customer behaviour, peak hours, and popular routes. This information can help optimise fleet management and resource allocation.

Payment Services 52

Payment Services Improvements Travel Operations 52