Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers.

Fulfillment 277

Fulfillment Shipping Costs Omnichannel Retail 277

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

lateshipment

FEBRUARY 6, 2024

Profitability: By subtracting Customer Acquisition Costs (CAC) from CLV, a business can determine the profitability of acquiring and retaining customers (a metric known as adjusted CLV or CLV to CAC ratio). However, most businesses (like you, probably) neglect the customer experience after checkout.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

JUNE 15, 2023

These companies have implemented new tools and strategies in one or several areas of the brand experience, raising the stakes for their competitors and the entire retail industry. These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

Customer Retention 248

Customer Retention Jewelry Outdoor Fulfillment 248

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 226

Retail Article Omnichannel Customer Experience 226

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers. Additionally, overall ecommerce conversions decreased by 5.5%.

Merchant Services 256

Merchant Services eCommerce Channel Mobile 256

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s a worthy investment.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Groove

OCTOBER 7, 2022

According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants that offer subscriptions chose this model. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Increase Customer Retention.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Consumers don’t believe they’re receiving the personalized content and experiences they expect. “We

Consumer 283

Consumer Shipping Costs Customer Retention Information 283

Groove

OCTOBER 7, 2022

According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants use a Shopify subscriptions app chose this model. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

GetElastic

DECEMBER 18, 2020

By providing the convenience and added customer experience, of coupling analog products with services, brands will become more appealing to the largest generation with the highest spending power: the millennials. Auto replenishment. Predictive maintenance. What leads us to believe this prediction will hold true? Subscriptions.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. Industry analyst Gartner released an eye-opening look at the digital commerce landscape, largely influenced from pandemic aftershock.

B2C 146

B2C B2B Customer Retention Subscription 146

Omnisend

JANUARY 10, 2024

But once they’ve become your customers, their needs would revolve around your brand caring for them. Abandoned cart emails : Abandoned cart emails help you with customer retention and also help to boost your conversion rates. You send them when customers abandon their carts before completing the purchase.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Retail TouchPoints

AUGUST 15, 2022

But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Invest in Your People .

Customer Loyalty 215

Customer Loyalty Customer Retail Shipping Costs 215

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Shipping Costs 231

Shipping Costs Gifts Fulfillment Consumer 231

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

Kissmetrics

JANUARY 17, 2022

Dynamic websites are a form of web design that relies on real-time data to provide a personalized experience. Most often, businesses use them to create engaging customer experiences in a way that is more meaningful and personal to the individual. Customers Prefer Personalized Messages. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payments 235

Payments Payment Services Customer Experience Social Media 235

Ecommerce Platforms

FEBRUARY 25, 2019

Each time a customer gets charged, Recharge Payments automatically updates an order so that you manage it from Shopify. Customer experience. Most recurring billing apps require customers to make separate orders for recurring subscriptions and one-time purchases. Customization. Customer retention.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

lateshipment

MARCH 9, 2022

Estimates from the State of Holiday Shipping report from LateShipment.com predicted that between 16% to 20% of packages shipped with UPS and FedEx will not arrive on time during the 2021 holiday season. This increases to over 30% during times when service congestion is high such as during the recent supply chain crisis and the holiday season.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Ecommerce Platforms

SEPTEMBER 9, 2022

There’s a secure checkout, dunning support, options to issue credit notes, up to 6 pricing models, and A/R aging reports. Chargebee is an excellent tool for rapidly scaling companies with a huge, global customer base. It can even help you to reduce churn with notifications and reports. Who is it Best For? Go to the top.

Subscription 197

Subscription Payment Services Payments PayPal 197

GetElastic

AUGUST 20, 2019

Statistics show 48% of shoppers abandon a brand’s website and move on to the competitor due to poor customer experience (CX). The best way to solve this problem of high abandonment rate is to develop an effective customer journey map against your brand’s story that features desired CX. Analyze Consumer Behavior.

eCommerce 153

eCommerce Customer Customer Retention Information 153

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Wednesday: June 06. Break Point: The Reality of US Ecommerce Today. Personalization 2.0:

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

RTP blog

JUNE 26, 2017

Retailers are challenged by a range of issues, from personalized targeting to improving the in-store customer experience, as discussed by National Retail Federation Chief Economist Jack Kleinhenz. One must recognize that some consumers will prefer an in-store experience for some categories , and predictive analytics can help them, too.

Retail 150

Retail Shipping Costs Customer Retention Customer Experience 150

Kissmetrics

JUNE 28, 2017

They tell us that the customer clicked on this, or bought that, but they don’t tell us anything about the customer experience that we’re all so keen to improve upon. There are three key parts to Kissmetrics that helps marketing and product teams engage and grow their customer base.

White Paper 203

White Paper Customer Retention WooCommerce Definition 203

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. And more loyalty will lead to better sales. Assortment and bundle selling 2.

Improvements 98

Improvements Payment Services POS Payments 98

365 Retail

DECEMBER 8, 2022

Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. Wunderkind research has found that less frequent but more meaningful insight-led interactions is something customers really want from the brands they deal with. Loyalty spreads the word.

Customer 52

Customer Customer Retention Consumer Customer Experience 52

ESW

JUNE 26, 2018

staff reporter Sonya Mann has an excellent piece on how to get your customers to spend more per order, and one source of friction she identifies is the payment process. Customer Retention Cost. Customer retention cost describes how much it costs the company to maintain a customer relationship.

Payment Services 96

Payment Services X-cart Shipping Costs eCommerce 96

lateshipment

OCTOBER 16, 2020

If you are looking to sell well this holiday season, review your analytics and reports to understand your sales trends from previous holiday seasons as well as your online sales this year during the COVID-19 pandemic. Even one delay can lead to a bad delivery experience and affect your customer experience.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Smile.io

MARCH 20, 2024

If you choose not to provide a program, you risk losing sales to competitors offering customers the additional value they’re seeking.    Shopify reported that 70% of customers consider loyalty programs a leading factor in sticking with a brand, and 80% claim to purchase more frequently after joining a program.

Shipping Costs 79

Shipping Costs Shopify Customer Loyalty Merchant Services 79

Kissmetrics

MAY 18, 2021

CRO programs are essential to growth because they improve customer experience, conversions, and sales. Conversion rate optimizations can even lower your customer acquisition cost by improving conversion rates with visitors already on your site. Why Are CRO Programs Important? From that same cohort, 32.3 Conclusion.

eCommerce 280

eCommerce SEO Improvements Document 280

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. Your customer retention behavior will naturally fluctuate with sale cycles and seasonality.   Some loyalty programs gatekeep analytics and reports on free plans, which presents a huge problem.

Customer Loyalty 85

Customer Loyalty Merchant Services Shopify Shipping Costs 85

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 75

Customer Retention Customer Social Media Merchant Services 75