Retail TouchPoints

MAY 8, 2023

If you were drawing a trends graph, it would show a massive spike in everything digital and online during COVID that plummeted post-pandemic and then renormalized,” said Michael Affronti, the recently appointed GM of Commerce Cloud at Salesforce in an interview with Retail TouchPoints. What are you doing to nurture them?

Channel 226

Channel Merchant Services Payment Services Recommendation 226

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Doubling down on merchants outside of China.

Shipping Costs 206

Shipping Costs Merchant Services Payment Services Shipping 206

Ecommerce Platforms

FEBRUARY 16, 2023

So, integrating the two could unlock a wealth of benefits for online merchants. But first, you should know that Amazon provides all kinds of perks for online merchants , including: Fulfillment by Amazon (FBA) : This service warehouses your products in Amazon's fulfillment centers.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Omnisend

NOVEMBER 20, 2023

This article is a comprehensive analysis of the features and services provided by Wix eCommerce. Visit Wix Website builder: ★★★★★ Product management: ★★★★☆ Payment processing: ★★★★★ Analytics and reporting: ★★★★☆ App market: ★★★★★ Security: ★★★★★ Wix eCommerce pros and cons Wix eCommerce has various features that are beneficial to merchants.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Touchless Delivery Abuse Risk.

Merchant Services 248

Merchant Services eCommerce Payment Services Payments 248

Retail TouchPoints

AUGUST 15, 2023

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. How can you communicate how you plan to meet, even exceed, these expectations every step of the way?

Live Chat 187

Live Chat Merchant Services Recommendation Customer Experience 187

ESW

MAY 23, 2023

Brexit upended nearly everything for merchants in the UK. In fact, surveys indicate that merchant sentiment is trending negative with businesses reporting increasing frustration with regulations, supply chain costs, red tape and increased costs. To grow globally, brands must provide an excellent customer experience.

Merchant Services 78

Merchant Services Shipping Costs Shipping Customer Experience 78

Retail TouchPoints

AUGUST 5, 2021

The low-hanging fruit opportunity for mall developers and landlords is to double down on the in-person experience. That’s why properties have focused on perfecting the tenant mix , onboarding a compelling combination of restaurants, entertainment and up-and-coming DTC darlings. Last Mile Services Become a Long-Term Play for Properties.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

OCTOBER 15, 2021

From research to garment creation, fitting with body shape in mind, marketing, in-store and online customer service, size-inclusive representation needs to be present at a decision-making level within the fashion industry,” Marci added. It all comes down to better understanding who the customer is and how we can best serve them.”

Consumer 289

Consumer Retail Merchant Services Fashion 289

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. However, most businesses (like you, probably) neglect the customer experience after checkout.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

JULY 17, 2020

COVID-19 is reshaping the retail landscape, but many of the major changes taking place represent an acceleration of existing trends. The reported focused on long-term trends, with an eye on how they have shifted in the relatively short window of COVID-19 activity. . “We COVID-19 Creates The Foundation For Private Label Renaissance.

Retail 131

Retail Apparel Fulfillment eCommerce 131

Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Merchants need to be aware of the constantly shifting nature of commerce and prepare accordingly to ensure they keep pace with the many factors impacting their business.

eCommerce 152

eCommerce Merchant Services Retail Customer Experience 152

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Returns is just one example.” .

Shipping Costs 328

Shipping Costs eCommerce Merchant Services Retail 328

SellBrite

MAY 3, 2021

Have you ever wanted to start an online store but didn’t want to deal with inventory management, fulfillment, shipping, or any other ecommerce shenanigans? Dropshipping is an order fulfillment method where the seller doesn’t make or stock products but instead uses a third-party supplier to ship products to customers.

WooCommerce 163

WooCommerce Shipping Costs Merchant Services Payment Services 163

ecomdash

JULY 25, 2019

It’s crucial that ecommerce businesses stay up-to-date with trends to remain relevant with buyers and competitive with other online businesses. We’ve outlined some summer 2019 hot ecommerce trends you need to know about. 6 Top Ecommerce Trends for the Coming Months. 5 – Subscription Services. We’re here to help you out!

eCommerce 60

eCommerce Merchant Services Subscription Improvements 60

Kibo

SEPTEMBER 22, 2021

The staggering growth in ecommerce spending is, itself, a trend. But one of the essential “trends within a trend” is the rapid adoption of ecommerce personalization , a key technology that consumers are increasingly demanding and retailers are increasingly embracing. Trend 1: AI-Powered Product Recommendations.

eCommerce 62

eCommerce Recommendation Technology Fulfillment 62

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. Amazon trusts its own fulfillment network and gives preference to FBA sellers.

Shipping Costs 147

Shipping Costs Merchant Services eCommerce Platforms Fulfillment 147

Algopix

OCTOBER 15, 2023

In this article we will cover Amazon’s perspective and reasons for considering a strategic pivot from Fulfillment by Amazon (FBA) to Seller Fulfilled Prime (SFP). Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Sounds very extreme right?

Shipping Costs 121

Shipping Costs Fulfillment Order Fulfillment Shipping 121

Fabric

MARCH 14, 2023

From managing more SKUs across multiple sales channels, to more intricate and sophisticated order management operations, to complex post-purchase processes, scaling operations in the lightning quick and rapidly changing fashion and apparel industry is fraught with risks and pitfalls. Are you selling high-end or low-end products?

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

Shipping Costs 150

Shipping Costs Merchant Services eCommerce Accessories 150

Retail TouchPoints

DECEMBER 14, 2022

. “By offering customer-favorite sushi options and premium floral bouquets through third-party marketplaces, we are continuing to evolve and meet customers where and how they are shopping,” said Stuart Aitken, SVP and Chief Merchant and Marketing Officer at Kroger Co. in a statement.

Merchant Services 238

Merchant Services Gifts eCommerce Customer 238

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. It took just 16 months for them to double that figure. What stood out to you in the findings?

Shopify 229

Shopify Merchant Services Shipping Costs eCommerce 229

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. Looks really “fun”.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Fabric Blog

APRIL 22, 2024

In the previous post, Never Miss A Sale , we announced the availability of order fulfillment logic (OFL) which allows retailers to orchestrate and optimize how your distributed order management (DOM) system works across the order fulfillment process, as part of fabric OMS. Second, time to value is critical.

Social Media 52

Social Media Merchant Services Order Fulfillment Webinar 52

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. It’s all about getting the right product to the right customers at the right time,” Rosen said.

POS 211

POS Merchant Services Supplies Improvements 211

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Striking while the Buy Now, Pay Later iron is hot. 17 from 12 to 12:30 p.m. 17 from 2:15 to 2:45 p.m.

Merchant Services 293

Merchant Services Cryptocurrencies Payments Payment Services 293

GetElastic

JUNE 8, 2023

Like many tech trends that originate in China , social commerce seems promising for U.S. Similar data shows that even one bad experience prevents shoppers from making repeat purchases: 66% were unlikely to make another purchase on social media because of the difficult return process. retail and consumer packaged goods brands.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

365 Retail

MAY 7, 2021

A permanent shift or a temporary trend? However, the most significant question we must ask ourselves should be: is this significant shift to e-commerce now a permanent mainstay in the world of retail, or is it an anomalistic trend which will fade away shortly after the exodus of the pandemic?

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

OracleBlogs

MAY 28, 2020

Retail omnichannel journeys continue to evolve and expand during the current crisis with new models of engagement and fulfillment. Executing an individualized retail omnichannel experience requires seamless integration across ecommerce, point-of-service (POS), customer engagement, and order management.

Subscription 59

Subscription Merchant Services Retail Omnichannel 59

Ecommerce Platforms

OCTOBER 7, 2021

It may sound surprising, but dropshipping has been a profitable form of business model for fulfillment since the 1960s, even before the internet was around. It's only more recent where we started to see an actual name for this type of fulfillment: dropshipping. So, is it a profitable fulfillment method in 2021?

Shipping Costs 104

Shipping Costs Payment Services Merchant Services Shipping 104

Ecommerce Platforms

APRIL 5, 2023

We’ve chosen a variety of excellent Redbubble alternatives for today’s print-on-demand merchants, intended to serve a wide variety of business needs. The platform includes everything business leaders need to get started, from a custom mock-up generator, to warehousing services, and a global order fulfilment network.

Shipping Costs 104

Shipping Costs Order Fulfillment Merchant Services Shipping 104

RetailMinded

JANUARY 29, 2021

Here are three ways retailers can make post holiday returns a breeze for customers, boosting the firm’s reputation in the process and leaving customers with a feeling of trust and goodwill that’ll make them more likely to buy again in future…. Eliminate Friction From The Return Process .

Merchant Services 92

Merchant Services Retail Social Media eCommerce 92

ecomdash

NOVEMBER 26, 2018

Each year we bring you a list of niche products that are trending and this year is no different. Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. The 10 Best Trending Niches For 2019. Brand Loyalty.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Teamwork Retail

MAY 29, 2019

The Merchant Class. Early marketplaces and bazaars were simply gathering spots where farmers, hunters, and traveling merchants would trade goods. Growth in national wealth, advances in technology, and the continued exploitation of the New World led to the rise of a merchant class in Europe.

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

Ecommerce Platforms

MAY 20, 2019

As a store owner, I need to be conscious of the customer's experience. To get the most out of my Shopify store, I need to have a deep-rooted discernment of what the data trends actually mean. Aside from that, it's quite prudent to monitor how seamless the checkout process is. Why does this matter? And what does this mean?

Shopify 161

Shopify Merchant Services eCommerce Payment Services 161

Retail TouchPoints

JANUARY 11, 2022

Retail TouchPoints recently partnered with Amazon Web Services on a survey of 500 retail and brand executives and found that the vast majority ( 84% ) have incorporated CSR in some way into their business strategies, largely because they think it is the right thing to do ( 72% ). Consumer Demands Accelerate Sustainability Priorities.

Shipping Costs 311

Shipping Costs Fashion Consumer Definition 311

Retail TouchPoints

OCTOBER 20, 2020

Frans Johansson, CEO, The Medici Group “It’s not that obvious what you’re supposed to do with the trends. If the trends are clear, everyone’s moving in the same direction. We know that customers already shop online before they come into the store. It’s the unexpected that sets us apart. ”. “If

Merchant Services 149

Merchant Services BigCommerce Clothing eCommerce 149