Customer Experience Management Mobile Telecommunications 
Retail TouchPoints
FEBRUARY 23, 2022
No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.
Retail TouchPoints
APRIL 29, 2021
Enjoy , which Johnson founded in 2014, brings the store experience to consumers’ homes via a technology-powered “mobile store” operation. . “In Customers can view and try out products at their own pace, get help setting up and connecting devices and even get tutorials on how to use the products they’ve purchased.
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GetElastic
FEBRUARY 21, 2019
As Switzerland’s largest telecommunications agency in business since 1851, Swisscom had been running operations on a monolithic commerce platform for some time. By the mid-2010s the outdated system had run its course and the lack of flexibility were negatively impacting customer experiences and expectations. Source: IT magazine.
OrderDynamics
DECEMBER 19, 2017
Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.
GetElastic
MAY 13, 2019
It’s no longer about just providing a product or service; the experience brands and businesses deliver to their consumers has become the epitome of what deems success today. And as businesses continue to evolve what their customer experience (CX) strategy should look like, they often look towards the experts for those answers.
Forrester eCommerce
MAY 28, 2019
Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […].
GetElastic
MAY 25, 2020
Our partner, Hycom.digital has created a demo, enhancing Elastic Path Commerce Cloud solution with Contentful, the agile content platform, and thus highlighting how quickly and easily a customer can bring a chatbot to life. What does this mean for customers? Tell us why you enjoy working on the Elastic Path platform?
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