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Petco Expands DoorDash Delivery Offerings, Enhances Mobile App

Retail TouchPoints

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. Whether it’s the dog food you forgot to grab while out or a treat or toy, consumers now have convenient on-demand access to pets’ whole health needs.”

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Kroger Doubles Ship Assortment Via 3rd-Party Marketplace

Retail TouchPoints

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

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How Best Buy, Nordstrom and Ulta Are Nailing the Brick and Click Customer Experience

Sailthru

Radio Shack, Sports Authority, Payless, Wet Seal and more recently, Toys ‘R’ Us: It’s worth noting that they’re practically all — or were all — brands of scale. But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Our brains don’t work that way.

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How to Turn Your Brick-and-Mortar Store into an Online Store

Ecommerce Platforms

Write Custom Page Titles and Meta Descriptions. Choose Your Payment Methods. They offer courses and webinars to help you through the process of moving your store online. Knowing where your customers are coming from helps you know how to market to them. Who’s my perfect customer? How do my current customers behave?

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Walmart Unveils Reimagined Store Design Emphasizing Digital Shopping Experience

Retail TouchPoints

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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4 Ways Retailers Use Digital Technology to Improve the Brick-and-Mortar Experience

Sailthru

When Sailthru surveyed more than 2,000 American and British consumers , we found that most of them didn’t notice or care about the absence of stores like Sears, Toys”R”Us or House of Fraser. Beacons allow mobile apps (on both iOS and Android devices) to listen for signals from “beacons” in the physical world.

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Even Your Shopping Cart isn’t Sacred

Bryan Eisenberg

Or are we mindlessly applying “best practices” instead of doing the hard work of designing customer-centric shopping experiences? Another Industry Rethinks the Customer Experience. Isn’t it possible to design a better retail experience that doesn’t run off of that model? Finally, why show only first run movies?