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Petco Expands DoorDash Delivery Offerings, Enhances Mobile App

Retail TouchPoints

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. Whether it’s the dog food you forgot to grab while out or a treat or toy, consumers now have convenient on-demand access to pets’ whole health needs.”

Mobile 246
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Why Curacao ‘Zags’ When Other Retailers ‘Zig’ — and How This Drives its Success

Retail TouchPoints

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. So Azarkman would take down names and other personal information on a rolodex, as well as what that particular customer owed, and built his business on mutual trust. “

Other 290
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Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. The most common method pre-COVID was in-store pickup at the customer service desk or a designated pickup area.

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UPDATE: Target Adds Paid Loyalty Program, Plans 300 New Stores Over Next 10 Years

Retail TouchPoints

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Kroger Doubles Ship Assortment Via 3rd-Party Marketplace

Retail TouchPoints

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

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How to Turn Your Brick-and-Mortar Store into an Online Store

Ecommerce Platforms

Write Custom Page Titles and Meta Descriptions. Choose Your Payment Methods. They offer courses and webinars to help you through the process of moving your store online. Knowing where your customers are coming from helps you know how to market to them. Who’s my perfect customer? How do my current customers behave?

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How Best Buy, Nordstrom and Ulta Are Nailing the Brick and Click Customer Experience

Sailthru

Radio Shack, Sports Authority, Payless, Wet Seal and more recently, Toys ‘R’ Us: It’s worth noting that they’re practically all — or were all — brands of scale. But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Census data. billion in lost sales.