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How Automation Transforms the Post-Purchase Customer Experience

lateshipment

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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How Enterprise Modernization and Artificial Intelligence are Charting a New Course for the Consumer Industry

Retail TouchPoints

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

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ShipBob Review: The Ultimate Order Fulfillment Solution?

Ecommerce Platforms

Yet, by fulfilling these set expectations, your brand stands out effortlessly and your business creates a great customer experience that converts buyers into lifelong customers. ShipBob is one of the top order fulfillment services that provides two main services. Customer support. What is ShipBob?

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Why Does Delivery Experience Matter More Than the Shipping Cost for an Ecommerce Business?

Retail TouchPoints

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Always keep your customers in the loop when it comes to their orders. Free shipping days are behind us.

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The 3 Most Impactful Location-Powered Experiences for Retailers

Retail TouchPoints

Location-Powered Experiences Drive Results. Leading retailers have addressed these challenges head-on by adopting new technology such as location infrastructure. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app. Offer rapid turnaround for on-premise orders.

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4 Critical Steps for Optimizing Omnichannel Order Fulfillment in 2021

Retalon

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.