Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. That way, as consumer preferences and technology change, your site will deliver what your customers are looking for.

Customer Experience 264

Customer Experience Customer eCommerce Customer Loyalty 264

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 285

Customer Experience Customer Supplies Technology 285

Retail TouchPoints

JANUARY 19, 2022

Brands do this under the guise of helping provide a better customer experience, but it only takes one breach for that to completely wipe out consumer trust — it exposes the extent to which brands collect, track and keep consumer data on file. Identify a Clear Value Exchange. 3 Tips When Navigating the new Data Privacy Landscape.

Customer Experience 315

Customer Experience Customer Retail Consumer 315

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 254

Shipping Costs Customer Experience Supplies Improvements 254

Forrester eCommerce

AUGUST 4, 2020

Successful marketers start with strategy and define the customer experience they want their online events to deliver. Technology supports this, but is ineffective without a solid strategy and set of customer experience goals.

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Events B2B Customer Experience Technology 391

Retail TouchPoints

JULY 8, 2022

CVS Health has appointed Tilak Mandadi as both EVP and a new role, Chief Data, Digital and Technology Officer. Mandadi will start in the role July 25, 2022, managing the company’s data, digital and technology strategy while overseeing growth and innovation through digital-led, consumer-focused experiences and services.

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Beauty and Health Technology Customer Experience Consumer 283

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns.

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POS Customer Experience Customer Technology 250

Retail TouchPoints

SEPTEMBER 7, 2022

Now because of technology, social media and the blurring of the physical and digital worlds, they have both. Incorporating elements such as recycled materials or energy efficient lighting, for example, are effective strategies that speak to a brand’s commitment to sustainability. So what does this mean for brands? The Reinvention.

Customer Experience 280

Customer Experience Customer Social Media Arts 280

Retail TouchPoints

OCTOBER 18, 2022

This is where full-journey people tracking technology comes into play. Through AI-powered 3D sensors and people flow technology, you can individually and anonymously record the exact geolocation of all people within a physical environment every quarter second with sub-foot accuracy. What are they doing in-store?

Customer Experience 298

Customer Experience Customer Apparel Technology 298

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Here are the top four areas where you can apply AI to drive business growth. Operations.

Customer Loyalty 340

Customer Loyalty Operations Improvements Customer Experience 340

Forrester eCommerce

MAY 26, 2022

Forrester defines RTIM as: Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer lifecycle via preferred customer touchpoints. RTIM enables next best experience (NBX) decision-making in the face of changing […].

Customer Experience 195

Customer Experience Management Customer Technology 195

Forrester eCommerce

MARCH 15, 2022

Luxury brands continue to grapple with their evolving digital go-to-market strategies in the face of ingrained traditions, placing a premium on the in-store customer experience. But it is not a case of digital versus store.

Customer Experience 195

Customer Experience Customer Consumer Marketing 195

Retail TouchPoints

MARCH 28, 2024

To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology. They can set times based on traffic data as well as the availability of customers. Anar Mammadov is the CEO of Senpex Technology.

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Technology Presentation Travel Operations 279

Forrester eCommerce

OCTOBER 7, 2021

Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments.

Banking 195

Banking Technology Customer Financial Services 195

Forrester eCommerce

OCTOBER 25, 2021

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. Partners are key to that effort, particularly […].

Customer Experience 370

Customer Experience Omnichannel Customer Operations 370

Retail TouchPoints

AUGUST 4, 2022

As retailers prepare for the upcoming holiday shopping season, they need a strategy for managing the inevitable bad bot traffic that will land on their site. A Roadmap to a Bad Bot-Free Holiday Shopping Experience. The ideal strategy can be broken down into four steps: 1. Don’t wait until your website or application is targeted.

Customer Experience 274

Customer Experience Customer Gifts Management 274

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 277

Technology Other Consumer Fashion 277

Retail TouchPoints

APRIL 25, 2023

This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy.

Technology 260

Technology eCommerce Shipping Costs Games 260

RTP blog

JUNE 1, 2018

They deliver differentiated experiences and have re-imagined the function of their physical space. Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Executives know that “disruptive technology” is on the 2018 agenda but often don’t know how to execute.

Customer Experience 150

Customer Experience Technology Customer Operations 150

Retail TouchPoints

NOVEMBER 12, 2020

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail.

Technology 340

Technology Omnichannel Customer Experience Information 340

Forrester eCommerce

AUGUST 6, 2020

Putting financial well-being at the core of their strategy is critical to financial services firms’ ability to win, serve, and retain customers. To develop their financial well-being program, financial services providers are evaluating and adopting a range of contributing technologies. The […].

Financial Services 476

Financial Services Technology Customer Banking 476

Wiser

FEBRUARY 21, 2024

As the world navigated the complexities brought on by COVID-19, retail strategies had to evolve rapidly to maintain a competitive edge. A core theme discussed was the accelerated adoption of technology in the face of adversity. A core theme discussed was the accelerated adoption of technology in the face of adversity.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

Forrester eCommerce

FEBRUARY 17, 2024

Technology is critical to an organization’s success. This is obvious enough in industries where technology is fundamentally changing the customer experience.

Technology 437

Technology Customer Experience Customer Information 437

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. Additionally, fabric’s inventory management capabilities will help the retailer improve accuracy and transparency across all three of its banners to boost the customer experience.

Technology 273

Technology Omnichannel Improvements Shipping 273

Retail TouchPoints

JANUARY 3, 2024

Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. This is where innovative solutions like doorstep returns come into play.

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Retail Shipping Costs Improvements Customer Experience 273

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Here are six fundamental aspects of crafting a robust Gen AI strategy for businesses. Oversight of this type helps ensure that AI-powered personalization respects customer privacy.

Retail 332

Retail Customer Experience Technology Customer Data 332

Retail TouchPoints

OCTOBER 13, 2023

Hy-Vee is implementing Samsung Ads to support its retail media strategy. Brand marketing teams will now be able reach customers via Samsung Connected TVs, Direct Out-of-Home (OOH) advertising and now, in-store displays.

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Retail Demo Technology Events 273

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Retailers must know what they are trying to achieve when seeking out new capabilities, experiences or offerings.

Payment Services 339

Payment Services Merchant Services Retail Customer Experience 339

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

APRIL 15, 2024

In today’s retail industry, marketers are under tremendous pressure to hone their strategies in order to elevate their digital presence above that of competitors. Demand, social engagement and customer preferences are always evolving, together and separately. It’s crucial for retail marketers to adapt accordingly.

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Social Media Retail Food and Beverages Sporting Goods 130

Retail TouchPoints

AUGUST 15, 2022

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. With trusted identities, organizations can keep consumers happy with safe, easy online experiences.

Merchant Services 251

Merchant Services Payment Services Payments Financial Services 251

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic.

Payment Services 164

Payment Services Payments Small Business Retail Technology 164

Retail TouchPoints

JANUARY 31, 2022

The increasing dominance of ecommerce and the growing prevalence of disruptive technologies have sped up the digital transformation of brick-and-mortar retail. As the retail industry shifts, so do customer expectations. Creating an Internet of Things (IoT)-based smart building strategy can empower retailers to meet these goals.

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Retail Technology Operations Improvements 329

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 238

Technology eCommerce Outdoor Consumer 238

iVend

JUNE 15, 2022

For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation. iVend Digital Commerce iVend helps retailers implement single pricing strategies. Learn more about how we’re enabling omnichannel integration.

Customer Experience 98

Customer Experience Customer Retail Channel 98

RTP blog

APRIL 30, 2018

By Randy Malluk, Triad Retail Media Voice-enabled technology was the talk of the show at CES this year, with Google and Amazon in a near arms race to own the market. Harnessing voice technology is one of the leading ways today’s brands can truly deliver a more seamless customer experience tomorrow. Is your brand ready?

Customer Experience 170

Customer Experience Customer Retail Technology 170