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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customersloyalty is no longer confined to programs and points. Inflation and the threat of a recession are bringing discounts to the forefront.

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The Best Ecommerce Customer Loyalty Programs by Industry

Smile.io

Program highlight: meaningful, value-added rewards Making your rewards program a natural extension of your brand is a must, and Wallack’s Art Supplies does that perfectly through its Orange Circle Rewards loyalty program. Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program.

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[eCommerce Trends 2021] 6 Insights to Increase Sales and Customer Loyalty

lateshipment

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . You can also focus on the channels where your customers go the most and sell to them there.

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E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season

lateshipment

When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience. In the long run, this can help you boost customer loyalty, efficiency, as well as profits. 6 Post-purchase Plays to Dominate Customer Experience During the Holiday Season 1.

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Proactively Resolving Delivery Issues: The Key to Stellar Customer Experience in The Last Mile

lateshipment

In this age of social media, shoppers wield a greater power to move the masses with their expressions of pleasure or displeasure over their experiences with brands. 60-75% of customers will do business with a company again if the company handles a customer service issue fairly, even if the outcome isn’t in their favor.

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Last minute tips and tricks for BFCM – 2023 + checklist

lateshipment

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. How to Get the Most Value From Your Loyalty Program This Season.

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