Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. Ecommerce sales are expected to grow by 50% over the next four years, reaching $7.4 trillion by 2025.

Retail 272

Retail Social Media Presentation Customer Loyalty 272

Retail TouchPoints

OCTOBER 4, 2021

Shoppers are increasingly aware of supply chain challenges, and 62% are very or somewhat concerned about not receiving their items in time for the holiday when they shop online Black Friday through Cyber Monday, according to a survey by Publicis Sapient. Supply Chain Challenges Will Lead to a Reduction in SKUs.

Merchant Services 311

Merchant Services Payment Services X-cart Supplies 311

lateshipment

OCTOBER 30, 2023

When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience. In the long run, this can help you boost customer loyalty, efficiency, as well as profits.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Retailers use this technology for various purposes, including monitoring in-store displays, tracking brand visibility, and gathering insights from user-generated content on social media. Supply Chain Efficiency AI is also transforming supply chain management in the retail and CPG industries.

Marketing 95

Marketing Retail Customer Loyalty Games 95

ROI Revolution

MARCH 12, 2020

Focus on keeping your products in stock and be up front with customers if there are going to be any delays. Delivery and supply chain concerns. A shopper who tried to purchase items from Amazon on March 5 received a message warning that increased demand was leading to shorter supply and longer delivery times.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

ESW

APRIL 3, 2023

With organic top-of-funnel exposure through social media and other digital channels transcending geographic boundaries, setting up ecommerce in new territories must be on a brand’s roadmap. Customer Loyalty Winning new customers costs much more than keeping current customers.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Smile.io

APRIL 15, 2024

PetSmart is one of the leading pet supplies brands on the market. Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.     That’s because rewards program changes devalue the points currency more often than not, making them less enticing to loyal customers.

Social Media 71

Social Media POS Gifts Events 71

Kissmetrics

SEPTEMBER 30, 2020

Supplying the Necessities. Your brand is necessary for building customer loyalty, creating a competitive advantage, and just… long-term survival. Social Media Traffic. Social media is an integral part of every digital strategy. Number of conversions generated from every social media channel.

Social Media 265

Social Media SEO Technology Marketing 265

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Algopix

DECEMBER 8, 2019

Countless tips have been offered to boost sales, from personalizing users experiences and streamlining payments, to utilizing social media and offering rewards. While all these tactics may be successful, there is a proven method to boost sales and customer loyalty that has received little attention to date.

Management 78

Management Customer Loyalty Social Media Payment Services 78

Algopix

DECEMBER 8, 2019

Countless tips have been offered to boost sales, from personalizing users experiences and streamlining payments, to utilizing social media and offering rewards. While all these tactics may be successful, there is a proven method to boost sales and customer loyalty that has received little attention to date.

Customer Loyalty 78

Customer Loyalty Social Media Payment Services Presentation 78

Retail TouchPoints

JANUARY 25, 2022

This communication can be delivered in an email, on your website or via social media. During a time when uncertainty is still heightened, customers appreciate the truth. And like most personal relationships, customer loyalty is built on trust. 4) Think Big: Improve supply chain and inventory management.

Management 250

Management Marketing Order Fulfillment Customer Experience 250

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them. Do they engage with the retailer over social media?

Retail 255

Retail Books Consumer Social Media 255

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz.

Fashion 229

Fashion Travel Multi-channel Games 229

lateshipment

AUGUST 1, 2022

Automation helps create a positive post-purchase experience for the customer and can have a significant impact on engagement and revenue opportunities. This knowledge helps prevent delays, out-of-stock notices and poor customer experiences. Supply chain disruptions can cause significant issues for consumers and retailers alike.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 294

Retail Customer Data Customer Experience Social Media 294

Smile.io

DECEMBER 15, 2022

That’s why puppy supply brand, Lucy & Co. is committed to supplying beautiful, high quality dog goods. You can even snag some cute accessories for yourself! ’s Pup Perks loyalty program earn 5 points for every dollar spent. We value our customers so much and we want them to feel that way! Lucy & Co.

Accessories 77

Accessories Social Media Apparel Supplies 77

RetailMinded

JULY 29, 2023

In today’s digital world, improving digital presence is essential for businesses to reach more customers. Companies must invest in professional websites optimized for search engines and mobile devices while regularly updating their social media profiles. Hootsuite Another excellent tool for measuring success is Hootsuite.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

In today’s digital world, improving digital presence is essential for businesses to reach more customers. Companies must invest in professional websites optimized for search engines and mobile devices while regularly updating their social media profiles. Hootsuite Another excellent tool for measuring success is Hootsuite.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

NOVEMBER 18, 2021

Make loyalty programs experiential and community-oriented. Customer loyalty has taken a hit during the pandemic, but brands like Peloton are going the extra mile by focusing on community activation and collaboration. Listen to what your customers are saying.

Consumer 247

Consumer Merchant Services Social Media Technology 247

Pivotree Blog

OCTOBER 10, 2023

Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But if you fall behind on expectations, that loyalty can become tarnished and it won’t be easy to polish up the relationship. Omnichannel demand is still going strong. They’re expected.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Retail TouchPoints

FEBRUARY 1, 2021

When stores shut down, they rallied to drive traffic to their own website through massive social media campaigns that promoted hot collaborations. They engaged with customers through targeted content marketing campaigns and served up the right offerings on relevant landing pages. Voice commerce.

Customer Experience 282

Customer Experience Customer Omnichannel Social Media 282

365 Retail

FEBRUARY 23, 2022

The repercussions of lockdown – forcing retailers to close then reopen multiple times over the past two years – and more recent supply chain shortages have given rise to hybrid shopping: with consumers looking for what they want across multiple channels, both online and off. This could perhaps be due to the rise in customer loyalty. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Ecommerce Platforms

FEBRUARY 14, 2022

This became particularly valuable during the pandemic, when many companies were facing issues with their supply chains but couldn’t afford to miss out on sales opportunities. Being able to deliver the products your customers want no matter what can lead to higher levels of customer loyalty, and better outcomes overall.

Small Business Retail 104

Small Business Retail Customer Loyalty Fulfillment Supplies 104

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. How to Get the Most Value From Your Loyalty Program This Season.

Payments 218

Payments Payment Services Customer Experience Social Media 218

GetElastic

OCTOBER 21, 2022

Experts on this list are segmented by their respective area of expertise, and have either published insights, consistent social media content, bestselling books, speaker series, or podcasts. Chou is a contributing author to EcommerceFuel, Sumo, Social Media Examiner, and a few others, and has a great Twitter account to keep up with.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Optimizely

SEPTEMBER 18, 2018

They eagerly wait for your newest launch; they follow you on all your social media channels; they like your posts; and they enter your giveaways. These are the loyal customers your brand relies on. Need Supply: Stay true to your roots. Brand advocates are the lifeblood of any successful business.

B2C 261

B2C Fashion Magazine Jewelry 261

ecomdash

AUGUST 6, 2019

Here’s what that might look like: Parents might be interested in seeing collections that include school supplies, clothing, and sporting goods. College students will likely be interested in seeing toiletries, dorm room décor, furniture, and accessories, as well as school supplies. 4 – Engage Back-To-School Buyers on Social Media.

eCommerce Marketing 60

eCommerce Marketing Marketing eCommerce Social Media 60

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Optimizely

APRIL 5, 2018

DTC could mean anything from having your own warehouses and managing the entire supply chain from end to end, or working with another distributor to achieve the same results. This enables it to offer same day delivery direct to both stores, and directly to its customers. However, there are many different ways to achieve this.

B2C 170

B2C Consumer Shipping Costs Supplies 170

lateshipment

FEBRUARY 26, 2020

In this age of social media, shoppers wield a greater power to move the masses with their expressions of pleasure or displeasure over their experiences with brands. 60-75% of customers will do business with a company again if the company handles a customer service issue fairly, even if the outcome isn’t in their favor.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

ROI Revolution

FEBRUARY 2, 2023

Not only does this make for a better shopping experience and higher customer loyalty, but it will help to alleviate unnecessary friction during the buyer journey. By curating a custom landing page, they are now able to control the exact order of products by pinning individual items (like best-sellers) at the top.

Arts 78

Arts Sporting Goods Apparel Outdoor 78

Korona

JANUARY 30, 2023

Despite persistent inflation and supply chain issues, there are significant bright spots in the retail industry. By creating an affordable line of great quality tomato sauces and olive oils, Di Bruno’s is making a higher profit margin on these items while enhancing their own brand story and customer loyalty.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

MagentoBrain

MAY 4, 2023

Customer Service Platforms: Integrate with customer service platforms such as Zendesk and Freshdesk, allowing businesses to track customer support metrics and improve their customer experience. This can include implementing loyalty programs, offering personalized promotions, and providing exceptional customer service.

Magento 52

Magento Payment Services Payments eCommerce 52

lateshipment

FEBRUARY 14, 2020

Surveys have consistently shown that it costs at least five times more to acquire a new customer than to retain an existing one. A disgruntled customer is a customer who takes to your social media channels to vent their ire, thereby dissuading prospects intending to purchase from you. Increased Customer Engagement.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

365 Retail

NOVEMBER 13, 2023

Educational Schedules Back-to-school times often drive a peak period of heightened retail activity as parents rush to get school supplies and stationery. School supplies sales surge in late summer or early autumn, and winter clothing flies off the shelves in autumn. Projected demand must match the supply.

Retail 52

Retail Shipping Costs Multi-channel Supplies 52