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The 2024 Brand Experience Award Winners areā€¦

Retail TouchPoints

2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

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How to Create an Ecommerce Marketing Plan

Ecommerce Platforms

Here are some key elements to include in a customer profile: Demographics: age, gender, location, income, and education. Behavioral: purchase history, website visits, and social media engagement. Goals and challenges: what motivates your customers to buy and what obstacles do they face? Customer acquisition cost.

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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

Results from Retail TouchPointsā€™ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

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How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

Retail TouchPoints

The 2022 back-to-school (BTS) season could be the most ā€œnormalā€ since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. To meet demand and avoid supply chain-related shortages, some major retailers are bulking up their inventories now.

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How 5 Brands Grew Their Customer Lifetime Value 2X in Less Than 1 Year with Loyalty Programs

BigCommerce

The savings that George can offer through points and rewards encourages customer retention, as well as referrals, and allows the brand to focus on delivering what they do best (selling a great product as an affordable price). DBDPet realized, however, that it was difficult to explain where to buy supplies for the pets they sold.

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Holiday Season 2020 Will be Different. Hereā€™s How

lateshipment

Online businesses on the other hand, need to focus on customer retention and customer experience by pivoting their products or services to fit consumer needs and using technology and social media effectively as returning customers spend 33% more than new customers. Supply-chain issues.

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E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season

lateshipment

To help you provide a great post-purchase experience and reap its benefits, we have developed a playbook covering everything you need to know about creating an e-commerce post-purchase strategy that will improve the customer experience and boost customer retention this Holiday Season and beyond.

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