Retail TouchPoints

JUNE 26, 2020

AEO is rolling out a redesigned All Real Rewards customer loyalty program for both the American Eagle and Aerie brands. All tiers receive: a minimum $5 reward for every 1,250 points earned, Aerie Days member bonus offers and access to members-only sales and events.

Customer Loyalty 264

Customer Loyalty Shipping Events Customer 264

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 216

Shipping Costs Improvements Live Chat Retail 216

Retail TouchPoints

AUGUST 18, 2023

Just like its Amazon counterpart, Fulfilled by Amazon or FBA, FBT will offer UK merchants picking, packing and shipping services for products sold on TikTok. Merchants aren’t required to store all of their SKUs at the warehouse or use FBT for all of their products; they can select which items they want to store and ship through FBT.

Merchant Services 187

Merchant Services Fulfillment Shipping Customer Loyalty 187

lateshipment

MAY 14, 2022

In the modern e-commerce world, customers expect you to keep them engaged in the post-purchase phase as well. However, brands often leave this valuable phase to third-party shipping carriers. 8 and 10 percent of customer engagement and revenue growth opportunities are LOST during the post-purchase customer journey.

Improvements 130

Improvements eCommerce Shipping Events 130

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Regardless of who the shipping partner is, a leading carrier or a 3PL, some hard truths that you deal with are.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

JUNE 8, 2022

This not just applies to the purchase phase but the post-purchase order delivery phase as well, which, unfortunately, you have no control over as the package has been handed off to the shipping carrier. Negative customer reviews can also cause irreparable damage to your brand’s online reputation.

Customer 130

Customer Shipping Costs Shipping Events 130

lateshipment

MAY 6, 2023

But first, here’s a look into what great post-purchase experiences can do for your brand, particularly from a customer standpoint. The Impact of Great Post-Purchase Experiences on Customer Loyalty 1) Strong customer relationships – The post-purchase phase is the last thing your customers are going to remember about your brand.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 238

Shipping Costs Customer Experience Supplies Improvements 238

365 Retail

OCTOBER 30, 2023

’ However, small retailers should tread carefully; issues like expensive shipping and delayed dispute resolutions can negatively impact customer satisfaction. This means businesses need to look after their customers better than ever.

Small Business Retail 111

Small Business Retail Shipping Costs Customer Experience Customer 111

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? It’s truly minimal-effort on the customer’s end to earn avocados. Aside from loving their product, what makes you return?

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

Kissmetrics

OCTOBER 19, 2021

When doing this kind of promotion, be sure to spread the word among your offline customers with leaflets or small cards and a promotion code so you can track your campaign’s success. Offer Free Shipping Discount Codes. One deal-breaker for consumers is shipping costs. Sometimes customers just need a nudge.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. RTP: Sephora is known for having a rich customer experience.

Consumer 209

Consumer Gifts Events Customer Experience 209

Retail TouchPoints

NOVEMBER 23, 2021

While live shopping events can hold their own as major independent campaigns, they also are a perfect complement to existing festivals. They can easily buy on the platform any day, but incorporating additional benefits like exclusives, discounts and free shipping during high shopping months creates more incentives for consumers.”.

Events 272

Events Home Shopping Social Media Gifts 272

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. That said, let’s see why post-purchase is a huge missed opportunity for most businesses out there.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

FEBRUARY 26, 2020

You pick it, pack it, and ship it via an expedited service from your shipping partner. As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Smile.io

NOVEMBER 17, 2022

Black Friday and Cyber Monday may be the main stars of the upcoming retail events, but Small Business Saturday is becoming just as popular. Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers.

Small Business Retail 80

Small Business Retail Social Media Omnichannel Customer Loyalty 80

Retail TouchPoints

OCTOBER 27, 2021

Brand awareness and customer loyalty opportunities through an “Official Closet” placement on their Brand Page, targeted push and email campaigns to drive repeat engagement and branded Posh Parties (live shopping events) to encourage brand discovery. ”

Customer Loyalty 147

Customer Loyalty eCommerce Shipping Events 147

lateshipment

MARCH 9, 2020

However, the situation between when a parcel is shipped out and when it is delivered at the doorstep of a customer is radically different. This phase, the post-purchase phase of retail logistics, is when the parcel is handed over to a shipping carrier like UPS, FedEx, or DHL for fulfillment.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

lateshipment

SEPTEMBER 8, 2022

Influencer partnerships and event marketing to spread the word about your product on a larger scale and increase your lead base. Here are different business areas where you can introduce automation: Automate email and SMS notifications for different transactional shipping events such as order shipped, in transit, delivered, etc.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

JULY 25, 2022

Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. This is because brands feel the customer journey ends with the ‘buy’ button. Which is not the case.

eCommerce 147

eCommerce Management Shipping Costs Customer 147

Retail TouchPoints

AUGUST 8, 2023

T he REN Clean Skincare loyalty program takes a different approach, allowing members to spend their points on “green” actions like planting a tree or investing in cleaning ocean plastic. Of course, these feel-good benefits are on top of the standard perks like free shipping and VIP access to sales and events.

Travel 187

Travel Events Consumer Games 187

lateshipment

JANUARY 24, 2022

The transactional order delivery loop does not close with handing over the package to the shipping carrier. As an e-commerce business owner, you need to take control of your post-purchase and constantly be ready to face the risk of your customers’ in-transit packages facing issues. Federal Holidays. Missed drop-off.

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130

lateshipment

NOVEMBER 27, 2021

The significant surge in order deliveries paired with the supply chain crisis in the US has already caused the events of last year’s ‘Shipageddon’ to repeat for this year’s Holiday season. Such issues can lower your customer loyalty and profits, particularly during this Holiday season. But why prioritize returns, you ask?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Optimizely

MARCH 13, 2019

How customer loyalty drives their business every day. What about customer loyalty ? I think customer loyalty is something every company struggles with. We are very fortunate that 67% of our online traffic last year was returning customers. Is it free shipping? and much more.

Marketing 170

Marketing Customer Loyalty Events Apparel 170

lateshipment

OCTOBER 3, 2023

While you might be using Zoho Desk and LateShipment.com separately, together they are a powerful combination of tools to elevate post-purchase customer experience, at scale. While many things contribute to improving customer experiences, the one area that deserves to be under the spotlight is the “post-purchase” phase.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

lateshipment

JUNE 24, 2021

However, many businesses unwittingly overlook the importance of the post-purchase phase as they often consider their job done once the package has been handed off to the shipping carrier. Some customers may get satisfied with the delivery experience, when it is in the control of the shipping carrier.

Customer 130

Customer Shipping Costs Social Media Shipping 130

365 Retail

DECEMBER 13, 2023

Rewards at the ready for returning customers In 2024, customer loyalty will continue to be emphasised as a key driver of growth, as acquiring new customers becomes increasingly expensive. Generative AI also has huge potential to transform the customer service experience, and in turn drive customer loyalty.

Retail 65

Retail Gifts Shipping Costs Customer Loyalty 65

ROI Revolution

MARCH 12, 2020

Strain on events. As traveling fears grow and countries like Italy extend travel restrictions , marketing events across the globe are feeling the impact. Facebook canceled F8 , its largest event of the year, which was to take place in May. Be proactive, not reactive, in how you pivot to a digital event.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

ESW

JUNE 1, 2023

They selected ESW because of the company’s experience in localization in over 200 markets, its speed to market capability, and the bespoke capabilities ESW was able to provide for the company, such as a ‘ship from store’ solution.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Kissmetrics

MARCH 22, 2018

The experiences we read about in headlines are often grandiose and costly, like virtual fitting rooms and same-day shipping. In this guide, we’ll discuss different approaches for building a memorable customer experience and how successful brands are executing on these creative ideas. Consider hosting an event at your store (or theirs).

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  Your customer retention behavior will naturally fluctuate with sale cycles and seasonality.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

lateshipment

MARCH 5, 2021

The post-purchase stage begins when an order has been placed, all the way to when the order is delivered at your customer’s doorstep. This stage is crucial to boost customer loyalty by ensuring a hassle-free order delivery experience with your brand and reward you with more future sales.

Shipping Costs 130

Shipping Costs Shipping Information Customer 130

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

BigCommerce

JUNE 1, 2017

Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. For example, JIT or Just in Time inventory is a model that focuses on reducing costs by stocking the minimum amount to prevent a stock out event.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Smile.io

FEBRUARY 16, 2024

Ecommerce Manager, to learn more about how Dr. Sam’s customer loyalty program has evolved over time.    “We introduced our loyalty program in 2019 as a means to appreciate and reward our loyal customers,” Sarah explains.   Exporting customer loyalty data from their old loyalty provider.

Customer Loyalty 76

Customer Loyalty Shipping Costs Social Media Gifts 76